thehdman

When I was looking for a tune I read thru the Forum and Chucks work was spoken of highly here. His work maybe be great it seems getting him to do it is the problem. Here is a rough timeline of my trial and tribulations:
Bought Auto-Cal on 3-5 for $715
Got it on 4-10 but no instructions
Finally got instructions on 4-17 but error code when trying to use
Numerous emails and calls trying to get him to solve the problem finally filed a complaint with the credit card company on 5-18. For some reason I got a call from Chuck wanting to take care of the problem but he really needed the credit card dispute to go away.
Cancelled my credit card dispute on 5-24 after assurances from Chuck he will take care of the problems (note to the rest of you if you do that you have no recourse thru the credit card company longer)
A few emails back and forth finally was able to load my (first starting tune) on 5-28
Ran the car and noticed it ran a little cooler did first data log and emailed Chuck with it on 6-7
After many calls and emails he responded on 6-26 he was having a problem reading the data log and wanted a time for us to talk. I emailed him my phone number with numerous times for him to call and he never did
6-27 is the last time I have heard form him
I have emailed numerous times and tried calling since then and all I get is the answering machine and its memory is full.
Over 4-1/2 months later and all I want is what I paid for

0Chuck CoW

You need to help me help you..... I'm sorry that you're waiting on me for something...

While we're quite busy here, you have made this way more difficult than it needs to be.

More often than you can imagine, customers attempt to contact me in ways that don't work.

For instance. THIS POST. If you're looking to get some action from me, you're off to a bad start

because I HAVE NO IDEA WHO YOU ARE BY YOUR FORUM NAME.

I CAN ONLY IDENTIFY YOU BY THE MANE ON YOUR INVOICE and that's the only way to get my attention.

All too many of you contact me on the forum with names like "BADZO6" and SUPER C6" or whatever

and while you know who I am I have NO IDEA who you are or what you're bitching about.

Additionally, if you gave me your personal e-mail when you placed your order and you start bitching at

me from your work e-mail.....AGAIN, I can't help you.

If PM's don't work.... Ring my phone..... If my phone don't get you action....send me a PM......

You likely can't imagine the number of people trying to reach me any given day this time of year

by PMs, POSTS, E-MAILS, PHONE CALLS, etc.....If the way you're attempting to reach me

isn't working......PLEASE try another.

You can't imagine how many of you send me computers to tune and boost and when I open the box,

you didn't even include a name or phone number to identify yourself.

Please communicate to me your real name and address and what you're waiting on and I'll

do my best to get you up and running.....

Thanks
Chuck CoW

BEERSNOB

Aside from your bs scare tactic marketing your reply here Chuck is why I would never do business with you.You may do alright selling bolt on tunes but eventually this type of attitude will come back to haunt you.Just a thought

eliteczm523

Hmmm....

So, once I place the order I need to hunt after you to complete the job i contracted out to you? Then I need to PM you, Call you, and PM you again for something to come to a draw? Why not just do the work that was paid for.

So again, you collect our money, and then expect us to hunt after you, and remind you to do the job I paid you to do? Thats like going to a Doctor and having to walk him through your own heart surgery step-by-step. Then having to call him repeatedly just so he can remember to put some stitches in you so your innerds won't fall out. Would create quite a mess don't you think?

Not for nothing, but every single package I have ever shipped or received has a RETURN ADRESS on it! Its this magical thing that will give you the adress as well as the name of the person who sent it to you!

Again, its our job as a customer to hound after the vendor to receive something we paid for? I don't know if its just me, but I have never had to call and remind a vendor of a purchase I made, or threaten with a Credit Card chargeback just to receive what I originally paid for.

Speaking of, the OP stated he called his CC company in regards to this, and they started a chargeback. The fact that you called him and told him you would get it done, as well as asking him to make the chargeback go away tells me that you know DAMN well who this person is, you know what his name is, you have his phone number.

I highly doubt that you get thousands of customers who don't receive the goods/services you sold to them, who are thereby forced to get theyre money back through contacting theyre Credit Card Company and creating a dispute. Allthough I have been surprised before...

If however, that is the case, it just solidifies my opinion of you and your shop, and definitely makes never doing business with you again a very easy decision to make. I just hope that other potential customers don't get suckered into your sales antics, and buy into your lies.

By the way - this looks awfully familiar!

http://forums.corvetteforum.com/tran...chuck-cow.html

http://forums.corvetteforum.com/c6-s...chuck-cow.html

Same excuses over and over again.....

(wonder how long this post will stay up before it gets deleted)

Patal

Chuck,
Plesae check for PM's. Trying to get autocal updated & tweek booster.
Thanks,
Allen Mitchell
The Woodlands, TX

Z51JEFF

If you had treated customers this way when you first started your business do you think you would be in business today?You cant $hit on people and expect it to just go away,do the right thing and give the guy his money back.

stroked383z28

Wow...definitely will not be using you to tune my car.

thehdman

Chuck got a hold of me and we are working on it, will update as needed

thehdman

After my initial complaint Chuck did start working with me again but a problem occurred and I thought we were working on it. I supplied him all the info he requested and i waited and waited and waited. I tried calling (leaving voice mails and messages), tried sending emails to both his accounts and tried PMing him thru here with no response. As you can see from my initial complaint this started a number of months ago and is still unresolved today. Well Chuck I give up, you win take my money. I hope it brings you happiness and joy knowing you screwed me out of it. Anyone thinking about doing business with him the call is up to you. If you do I wish you a better experience. I am still looking to do this if there is an honest tuner who would like to work with me please send a PM thru here.

fastrex

I have a bad experience also. He charged me for the autocal 8 weeks ago and after numerous calls still not shipped. This is my first experience with him. I can't spend all my time calling. You took the money fast enough..... Now I know even if I get it one day I will never be able to get the tune tweaked .

thehdman

The sad thing about it is he does know what he is doing, its just getting him to do it. It did take awhile to get mine so you should someday actually get it. The problem is will it do you any good when you do? The real sad thing not a call, email or nothing from him or an offer for some sort of compensation. That would be nice since I just lost my job last week and the wife is only working part time. Well anyway good luck to you.
Mike

dun4791

he shouldn't charge until he ships....call your cc company immediately

thehdman

Call them now!

0Chuck CoW

That's pretty unfair.....I've spent TONS of time with you to the exclusion of other people at times and from what efi live tells me.....

There is a good chance that the problem is with your car...


Regarding your pms and e-mails.... below is an e-mail I sent to you wanting to make an appointment to work on your car and you never responded....

You'll notice that I have been in regular contact with you and by the date on this e-mail and the date you made your last derogatory post,

It's clear that I'm waiting for you and you failed to respond.....And we have all of the PMs and e-mails to document it....

I'm still however willing to work with you, but if you think your BB complaint and forum rant are helping you get your car fixed.....

I DON'T PLAY THAT WAY. You'll find that I am the most helpful and generous tuner out there when it comes to giving my time to forum

members and customers, but if your ranting continues with me there is a good chance your car will NEVER be right.

As sincere as I know how to be, if you WANT MY HELP AND TIME (which is very limited) please change the way in which you ask for help.

I'm here when you need me.....as always.

Just don't push. As you can see below I HAVE BEEN making myself available for you.

Your post misrepresents my involvement with you.
Chuck CoW

Tact

Both parties have replied. Per the rules this thread is now closed.