Never Deal With Mti Houston!
05-11-2007, 03:56 PM
#1
Drifting
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Member Since: May 2003
Location: salt lake city UT
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Never Deal With Mti Houston!
THEY DONT KEEP THERE WORD...THEY LIE!!!!!
I posted a thread months ago stating (MTI IS THE WORST!)
.....I was contacted by David Coates the
manager...HE LIES.....there staff LIES...... they shipped the wrong stuff and I sent it back.....David blames it on bad employees.....he told me he would personally recredit my card....he contacts me by pm stating he got the wrong credit card number....then tells me to call back and deal with him personally...i called his extension and his voice in the background said..... his staff redo it and they were to confirm by email....never did. I left a very angry v mail on Davids vm...he has not contacted me.
I HAVE CALLED 22 times over the year!!!
10 emails or pm s.
They have owed me $825.00 for about a year.....
THE ANGER IS UNREAL AT THIS POINT!!!!! I WANT TO GO POSTAL!
DONT DEAL WITH MTI!!!!!!
I posted a thread months ago stating (MTI IS THE WORST!)
.....I was contacted by David Coates the
manager...HE LIES.....there staff LIES...... they shipped the wrong stuff and I sent it back.....David blames it on bad employees.....he told me he would personally recredit my card....he contacts me by pm stating he got the wrong credit card number....then tells me to call back and deal with him personally...i called his extension and his voice in the background said..... his staff redo it and they were to confirm by email....never did. I left a very angry v mail on Davids vm...he has not contacted me.
I HAVE CALLED 22 times over the year!!!
10 emails or pm s.
They have owed me $825.00 for about a year.....
THE ANGER IS UNREAL AT THIS POINT!!!!! I WANT TO GO POSTAL!
DONT DEAL WITH MTI!!!!!!
Last edited by savewave; 05-15-2007 at 07:35 PM. Reason: edited to conform with Forum rules on unresolved disputes
05-11-2007, 07:54 PM
#3
Melting Slicks
Member Since: Sep 2005
Location: eagle mountain utah
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[QUOTE=RED99;1560214515]... The BBB is a non profit organization that really has no pull. They can post past histories that you can see for yourself, but they cant force anyone to pay up. For that you need the branch of local government that has to do with commerce and consumer fraud. They can work with any other states commerce agencies to work miracles. ...
The BBB is good for prevention. The Department of Commerce's Consumer Fraud Division is good for everthing else.
The BBB is good for prevention. The Department of Commerce's Consumer Fraud Division is good for everthing else.
Last edited by leojnknsC5; 05-12-2007 at 11:20 AM.
05-11-2007, 08:18 PM
#4
Safety Car
You are right, the BBB doesn't have much pull. Even though I have had good success with them. But I use them more or less for feedback for other people. If I get burned, then I want everyone else to know about the business. Anyone smart should log onto to the BBB and check out that business before doing any kind of business with them. Unless it's a small value item, or I know the company, I always look there first and see if there has been many complaints. It only takes a minute online.
05-12-2007, 01:49 AM
#5
Pro
All this talk about the BBB, yet no one mentioned their record. I checked it out. I have no personal experience with this company. Just passing along info from the BBB site:
Motorsport Technologies Inc
Yahoo Map
12500 Oxford Park Drive
Houston, TX 77082
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report.
File Open Date: 01/21/05
Principal: Dave Coates, Chief Operating Officer
Phone Number: 281-870-8787
Email Address: DavidC@Motorsporttech.com
Membership Status: This company is not a BBB member
Type of Business: Auto Parts & Supplies-New
Undetermined Businesses
CUSTOMER EXPERIENCE
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
The Bureau processed a total of 3 complaints about this company since the firm's BBB file was opened in January of 2005. Of the total 3 complaints since the firm's BBB file was opened in January of 2005, All of those were closed more than 12 months ago.
Complaints Concerned
Delivery Issues: 1
Outcome of the complaint -
Unresolved: 1
Repair Issues: 1
Outcome of the complaint -
Administratively Closed: 1
Contract Issues: 1
Outcome of the complaint -
No Response: 1
REPORT DATE: 04/22/2007
Yahoo Map
12500 Oxford Park Drive
Houston, TX 77082
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report.
File Open Date: 01/21/05
Principal: Dave Coates, Chief Operating Officer
Phone Number: 281-870-8787
Email Address: DavidC@Motorsporttech.com
Membership Status: This company is not a BBB member
Type of Business: Auto Parts & Supplies-New
Undetermined Businesses
CUSTOMER EXPERIENCE
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
The Bureau processed a total of 3 complaints about this company since the firm's BBB file was opened in January of 2005. Of the total 3 complaints since the firm's BBB file was opened in January of 2005, All of those were closed more than 12 months ago.
Complaints Concerned
Delivery Issues: 1
Outcome of the complaint -
Unresolved: 1
Repair Issues: 1
Outcome of the complaint -
Administratively Closed: 1
Contract Issues: 1
Outcome of the complaint -
No Response: 1
REPORT DATE: 04/22/2007
05-14-2007, 02:42 AM
#6
i just dropped my car off with MTI and i talked to david, seemed to be great and warned me ahead of time they were very busy and would take about 3 weeks to do my car
i am very impressed with the honesty and recommendations he has given me and all the things he has done to help with price
i guess i will have to see when i get the car back, i get mixed reviews on them
i am very impressed with the honesty and recommendations he has given me and all the things he has done to help with price
i guess i will have to see when i get the car back, i get mixed reviews on them
05-15-2007, 01:23 PM
#7
Former Vendor
Member Since: Jan 2007
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Eric,
First and Foremost let me apologize for this incedent. I was not aware of this until reading this post. I normally cruise on LS1tech when I have time but I plan on spending more time on this board.
The parts were ordered in late 2006 from Ray, the previous sales manager who used to work here. He is no longer employed by MTI. I am the new sales manager here and when I took over in January there were multiple problems like this....so this does not surprise me one bit. What happened with your order is unacceptable and I aim to make it right.
I openly invite anyone in this thread or on this message board to give MTI a shot at ordering parts. Alot has changed in the last few months in the way of customer service and that is my number 1 priority. Most customers that come through are shop leave satisfied, unfortunately with the volume that we do here sometimes things do get overlooked.
Eric you have a check in the mail for the full refund, you should recieve this tommorow. If anyone else has any problems or questions please feel free to give me a call. There is always to sides the story, I hoped this has shed some light on the situation and I look forward to helping anyone who has any concerns.
Thanks
Zach White
Sales Manager
MTI
First and Foremost let me apologize for this incedent. I was not aware of this until reading this post. I normally cruise on LS1tech when I have time but I plan on spending more time on this board.
The parts were ordered in late 2006 from Ray, the previous sales manager who used to work here. He is no longer employed by MTI. I am the new sales manager here and when I took over in January there were multiple problems like this....so this does not surprise me one bit. What happened with your order is unacceptable and I aim to make it right.
I openly invite anyone in this thread or on this message board to give MTI a shot at ordering parts. Alot has changed in the last few months in the way of customer service and that is my number 1 priority. Most customers that come through are shop leave satisfied, unfortunately with the volume that we do here sometimes things do get overlooked.
Eric you have a check in the mail for the full refund, you should recieve this tommorow. If anyone else has any problems or questions please feel free to give me a call. There is always to sides the story, I hoped this has shed some light on the situation and I look forward to helping anyone who has any concerns.
Thanks
Zach White
Sales Manager
MTI
05-15-2007, 01:32 PM
#8
Pro
Member Since: Mar 2005
Location: Miami Florida
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These things happen when you don't deal directly with a business owner . just my .02. at least they responded . good luck!
Last edited by procharged_z06; 05-15-2007 at 01:35 PM.
05-15-2007, 01:35 PM
#9
Life Time NCM #2196
Seems that maybe MTI has listened to the recent bad pub, and the start will be this person getting a full refund and to see some good post coming in the future from this vendor
05-15-2007, 02:30 PM
#10
Burning Brakes
Member Since: Aug 2004
Location: Dallas TX
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Eric,
First and Foremost let me apologize for this incedent. I was not aware of this until reading this post. I normally cruise on LS1tech when I have time but I plan on spending more time on this board.
The parts were ordered in late 2006 from Ray, the previous sales manager who used to work here. He is no longer employed by MTI. I am the new sales manager here and when I took over in January there were multiple problems like this....so this does not surprise me one bit. What happened with your order is unacceptable and I aim to make it right.
I openly invite anyone in this thread or on this message board to give MTI a shot at ordering parts. Alot has changed in the last few months in the way of customer service and that is my number 1 priority. Most customers that come through are shop leave satisfied, unfortunately with the volume that we do here sometimes things do get overlooked.
Eric you have a check in the mail for the full refund, you should recieve this tommorow. If anyone else has any problems or questions please feel free to give me a call. There is always to sides the story, I hoped this has shed some light on the situation and I look forward to helping anyone who has any concerns.
Thanks
Zach White
Sales Manager
MTI
First and Foremost let me apologize for this incedent. I was not aware of this until reading this post. I normally cruise on LS1tech when I have time but I plan on spending more time on this board.
The parts were ordered in late 2006 from Ray, the previous sales manager who used to work here. He is no longer employed by MTI. I am the new sales manager here and when I took over in January there were multiple problems like this....so this does not surprise me one bit. What happened with your order is unacceptable and I aim to make it right.
I openly invite anyone in this thread or on this message board to give MTI a shot at ordering parts. Alot has changed in the last few months in the way of customer service and that is my number 1 priority. Most customers that come through are shop leave satisfied, unfortunately with the volume that we do here sometimes things do get overlooked.
Eric you have a check in the mail for the full refund, you should recieve this tommorow. If anyone else has any problems or questions please feel free to give me a call. There is always to sides the story, I hoped this has shed some light on the situation and I look forward to helping anyone who has any concerns.
Thanks
Zach White
Sales Manager
MTI
05-15-2007, 06:57 PM
#12
Administrator
Member Since: Aug 1999
Location: Chattanooga, TN
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CI 2-3-4-5-6-7-8-9-10-11-12
Wounded Warrior Escort '11
St. Jude Donor '03 thru '24
NCM Lifetime Member
NCM Sinkhole Donor
Locking this one since it appears all parties with direct knowledge of the situation have had a chance to post their version of the facts. I'll also be reviewing the post to determine which/if any posts are in conflict with Forum rules on posting about unresolved disputes:
http://forums.corvetteforum.com/show....php?t=1118161
http://forums.corvetteforum.com/show....php?t=1118161
05-15-2007, 08:36 PM
#13
Administrator
Member Since: Aug 1999
Location: Chattanooga, TN
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CI 2-3-4-5-6-7-8-9-10-11-12
Wounded Warrior Escort '11
St. Jude Donor '03 thru '24
NCM Lifetime Member
NCM Sinkhole Donor
This issue between master blaster and MTI came up two months ago, at which time it appeared that the parties were working together offline to resolve their dispute. I edited the thread to remove the inappropriate participation of some Forum members who had no direct knowledge of the dispute and asked master blaster and/or MTI to let me know the resolution of the dispute so I could add it to the locked thread:
http://forums.corvetteforum.com/show....php?t=1660419
I didn’t hear anything from either party and was surprised to see this thread indicating the problem was never resolved. I’ve communicated with David Coates at MTI, who acknowledges that MTI dropped the ball on the issue with master blaster’s refund. David said, “that is being handled today - he will have the check tomorrow.”
Master blaster, let me know when you get the refund and I’ll add that information to this thread.
Again, in this thread I’ve edited out a number of posts that did not relate directly to the dispute between master blaster and MTI. A few of the comments are those from Forum members who have a history of bashing vendors, but as I’ve told David at MTI, there were a number of people in the thread who posted about specific unrelated issues they have had with MTI.
I would encourage those posters to contact David directly to let him know about any pending unresolved disputes at MTI. I’ve told David to expect to hear from those involved and have encouraged him to work with those Forum members who contact him about unresolved issues.
After that has taken place, if the issues remain resolved, Forum rules allow for the posting of a factual account of the dispute by the person who is involved in the dispute. Likewise, MTI will be entitled to post its version of the facts and then the thread will be locked and go into the archives.
Jim Willis
Corvetteforum.com
http://forums.corvetteforum.com/show....php?t=1660419
I didn’t hear anything from either party and was surprised to see this thread indicating the problem was never resolved. I’ve communicated with David Coates at MTI, who acknowledges that MTI dropped the ball on the issue with master blaster’s refund. David said, “that is being handled today - he will have the check tomorrow.”
Master blaster, let me know when you get the refund and I’ll add that information to this thread.
Again, in this thread I’ve edited out a number of posts that did not relate directly to the dispute between master blaster and MTI. A few of the comments are those from Forum members who have a history of bashing vendors, but as I’ve told David at MTI, there were a number of people in the thread who posted about specific unrelated issues they have had with MTI.
I would encourage those posters to contact David directly to let him know about any pending unresolved disputes at MTI. I’ve told David to expect to hear from those involved and have encouraged him to work with those Forum members who contact him about unresolved issues.
After that has taken place, if the issues remain resolved, Forum rules allow for the posting of a factual account of the dispute by the person who is involved in the dispute. Likewise, MTI will be entitled to post its version of the facts and then the thread will be locked and go into the archives.
Jim Willis
Corvetteforum.com
