turbo2001

wow ditto, sounds like my dealings with them to the tee

ZR-1 1991

My question ..'Why are they still allowed to sell on this form ???''

vasquezi

Should I just start my claim with my credit car company? Its getting close to 30 days for my order I spent over 500 glad I didnt spend any more

savewave

Closed for review.

savewave

I’ve reached out to the vendor and asked them to respond to the issues raised in this thread and will post the response when I get it.

Meanwhile, there are some points worth noting:

1. We encourage site users to post a factual account of any dispute on a transaction they have with a vendor or another site users. Those threads can be useful to other site users when they are doing research on products and sellers.

2. Third-party participation in dispute threads typically isn’t useful, rather it gets in the way and sometimes makes it more difficult to resolve the issues at hand. Disputes are easier to deal with when it can be done with logic and facts, rather than emotion and bluster.

3. It’s also not helpful to post the same complaint in multiple threads or to hijack a vendor’s sale threads to repost your complaints. It’s also in conflict with site rules.

4. Several years ago we consolidated feedback on transactions in the Transactions Feedback section at the request of users, who complained that it was too difficult to find feedback on sellers when it was scattered across multiple sections of the site. Having all of the transactions threads in one section also makes it easier for moderators to monitor the threads and step in when they believe they can assist.

5. There are several users in this thread who report they have had similar issues in the past and, yet, not all of them have posted an account in Transactions Feedback which might have been useful to others. There’s one user who has posted in this thread about problems with the vendor, although his posts about the vendor in Transactions Feedback are favorable.

6. Moderators have removed sellers – both individual users and supporting vendors – from the site when a pattern emerged on customer issues.
Here are links to some of the rules and guidelines we’ve seen in this and some other threads addressing this conflict:

http://forums.corvetteforum.com/foru...-disputes.html

http://forums.corvetteforum.com/foru...le-thread.html

http://forums.corvetteforum.com/foru...questions.html

0PerformanceCorvettes

Hello

First time seeing this thread

ZR1, you were issued a refund yesterday, as I emailed you back yesterday morning at 10:46AM EST saying "refund sent, thanks", yet you still choose to file a chargeback today? Refunds take time sir, they are not going to show up on your card in 15 seconds. That should hit your end in a few business days. You also received 3 additional emails stating the refunds had been processed after we cancelled them out on our end

Also, As I explained to you, no less than 5 times since your original order date, custom orders are 10 - 30 business days, not "calendar" days, and as of today, we are still within our stated timeframes. All that information is stated on our website. Your order was processed on 3/10, today makes the 29th business day since you're a huge fan of calendar counting. I also explained multiple times that these parts take time to complete, especially in the finish you ordered and that we were working on them and they would be out as soon as they were done. We are busy here and have other orders in front of you that also need to get done, as well as local customers and customers that paid for a Rush Service. Yes, they could have been done quicker, but they were not. Either way, a refund was issued yet you're still claiming we have taken your money, untrue.

Your order would have been out of here today actually, but since you continued to email over and over again, and your last email stated you wanted a refund, that is what we did

To the others who CONTINUE to post their .02 when we have an isolated incident about a customer who is beyond difficult to deal with and does not want to adhere to our terms and conditions, move on please and stop beating a dead horse. Most of you were hardly fun to deal with either. We do 1000's of orders per year, not all of them are going to go smooth as glass, there are a handful that are not going to be happy, we're not happy either when things take longer than expected, but it does happen and it will continue to happen. There are far worse things in the world than your order from us taking 5 weeks instead of 3, that's why we call them estimates!

Every vendor on here has a negative review and many have more than we do, it's unavoidable with the amount of custom work we do and the pricing we offer on it. Issues are going to happen and we're not going to be banned over a handful of complaints that span over the last 3-4 years

Sorry we could not fulfill this order but we did nothing wrong here. Just because a few people have issues does not reflect our company as a whole. We run into this issue frequently as customers do not want to wait for their parts and become increasingly hostile and demanding.

If you want custom parts, they are going to take time, and sometimes, they take longer. That's life, if you ordered a couch and it took 8 weeks instead of 6, would you be all over the internet telling your story? Probably not....

Thank you for reading and we hope SOME of you have a nice weekend

savewave

Vendor has responded. Closed as per the rules. If there are any updates, let us know and we'll add them to the threads.

savewave

Customer says he doesn't have the refund. Vendor says it was issued yesterday totaling $1,079.98 and that, meanwhile, customer has filed a charge-back.