Don't Buy - From RPI
04-07-2014, 11:24 AM
#1
Don't Buy - From RPI
I am really disapointed in having to start a thread like this and I realize that there have to be many satisfied customers of RPI.
Having read good results here on the Forum was one of the reasons that I initially made my purchase and continued to give Josh and Don the benefit of the doubt until this morning.
The Readers Digest version of this is that I ordered a set of side skirts for my new C7 on 3/1/14. The order showed "waiting for Paypal" which I didn't think too much about as I had seen Don indicate in another thread that a customer wouldn't be billed until the item was shipped. (I thought that was a nice touch)
On 3/12/14 I brought the order status to RPI's attention for a second time and received a "DEAR SIR" reply. (Not valued customer or Ken) The Paypal transaction had apprarently not went through. I have several hundred Paypal transactions and this is the first time that I have seen an order process and give me an order number without the funds transfer.
So, without any help from RPI, I processed a second order with this one showing the funds transfer. I asked for some consideration on getting the skirts expedited since I really didn't feel that I had done anything wrong. Josh refused to provide any help along this line and his tone was that the Customer is Always Wrong. He went on to say that they get several transactions a week where the check out is not completed and that they follow up on these with a phone call. That certainly would have been great. But I did not receive a call. Josh went on to say how long and hard he works....Having had just worked myself 27 out of the previous 28 days, I understand that, but I don't make excuses to my customers in a tone that I could care less about their business or that I am too busy for them.
Despite RPI's tone, I hung in there and thought they would make this right. I was promised that my skirts would be sent at the end of the month of March. That promise came and went and I was again promised that the skirts would be shipped last week. I waited patiently until Friday of last week and requested the shipping information. There was no reply to that e-mail. On Saturday morning I requested again the shipping information. Understanding that Don or Josh might be out until Monday I continued to wait for the courtesy of a reply. Sadly, there has been none.
I have now been forced to file a Non-Receipt Dispute with PayPal.
It has been 37 days since my first good faith purchase and now 26 days since I initiated a second attempt to purchase. RPI has had my money for that period of time.
I am sure that PayPal will protect me and recover my funds.
But - Don't Buy from RPI.
Ken
Having read good results here on the Forum was one of the reasons that I initially made my purchase and continued to give Josh and Don the benefit of the doubt until this morning.
The Readers Digest version of this is that I ordered a set of side skirts for my new C7 on 3/1/14. The order showed "waiting for Paypal" which I didn't think too much about as I had seen Don indicate in another thread that a customer wouldn't be billed until the item was shipped. (I thought that was a nice touch)
On 3/12/14 I brought the order status to RPI's attention for a second time and received a "DEAR SIR" reply. (Not valued customer or Ken) The Paypal transaction had apprarently not went through. I have several hundred Paypal transactions and this is the first time that I have seen an order process and give me an order number without the funds transfer.
So, without any help from RPI, I processed a second order with this one showing the funds transfer. I asked for some consideration on getting the skirts expedited since I really didn't feel that I had done anything wrong. Josh refused to provide any help along this line and his tone was that the Customer is Always Wrong. He went on to say that they get several transactions a week where the check out is not completed and that they follow up on these with a phone call. That certainly would have been great. But I did not receive a call. Josh went on to say how long and hard he works....Having had just worked myself 27 out of the previous 28 days, I understand that, but I don't make excuses to my customers in a tone that I could care less about their business or that I am too busy for them.
Despite RPI's tone, I hung in there and thought they would make this right. I was promised that my skirts would be sent at the end of the month of March. That promise came and went and I was again promised that the skirts would be shipped last week. I waited patiently until Friday of last week and requested the shipping information. There was no reply to that e-mail. On Saturday morning I requested again the shipping information. Understanding that Don or Josh might be out until Monday I continued to wait for the courtesy of a reply. Sadly, there has been none.
I have now been forced to file a Non-Receipt Dispute with PayPal.
It has been 37 days since my first good faith purchase and now 26 days since I initiated a second attempt to purchase. RPI has had my money for that period of time.
I am sure that PayPal will protect me and recover my funds.
But - Don't Buy from RPI.
Ken
Last edited by VERBOTEN; 04-07-2014 at 12:14 PM.
04-07-2014, 11:27 AM
#2
Le Mans Master
Member Since: Oct 2004
Location: Haymarket Virginia
Posts: 8,615
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I am really disapointed in having to start a thread like this and I realize that there are have to be many satisfied customers of RPI.
Having read good results here on the Forum was one of the reasons that I initially made my purchase and continued to give Josh and Don the benefit of the doubt until this morning.
The Readers Digest version of this is that I ordered a set of side skirts for my new C7 on 3/1/14. The order showed "waiting for Paypal" which I didn't think too much about as I had seen Don indicate in another thread that a customer wouldn't be billed until the item was shipped. (I thought that was a nice touch)
On 3/12/14 I brought the order status to RPI's attention for a second time and received a "DEAR SIR" reply. (Not valued customer or Ken) The Paypal transaction had apprarently not went through. I have several hundred Paypal transactions and this is the first time that I have seen an order process and give me an order number without the funds transfer.
So, without any help from RPI, I processed a second order with this one showing the funds transfer. I asked for some consideration on getting the skirts expedited since I really didn't feel that I had done anything worng. Josh refused to provide any help along this line and his tone was that the Customer is Always Wrong. He went on to say that they get several transactions a week where the check out is not completed and that they follow up on these with a phone call. That certainly would have been great. But I did not receive a call. Josh went on to say how long and hard he works....Having had just worked myself 27 out of the previous 28 days, I understand that, but I don't make excuses to my customers in a tone that I could care less about their business or that I am too busy for them.
Despite RPI's tone, I hung in there and thought they would make this right. I was promised that my skirts would be sent at the end of the month of April. That promise came and went and I was again promised that the skirts would be shipped last week. I waited patiently until Friday of last week and requested the shipping information. There was no reply to that e-mail. On Saturday morning I requested again the shipping information. Understanding that Don or Josh might be out until Monday I continued to wait for the courtesy of a reply. Sadly, there has been none.
I have now been forced to file a Non-Receipt Dispute with PayPal.
It has been 37 days since my first good faith purchase and now 26 days since I initiated a second attempt to purchase. RPI has had my money for that period of time.
I am sure that PayPal will protect me and recover my funds.
Don't Buy from RPI.
Ken
Having read good results here on the Forum was one of the reasons that I initially made my purchase and continued to give Josh and Don the benefit of the doubt until this morning.
The Readers Digest version of this is that I ordered a set of side skirts for my new C7 on 3/1/14. The order showed "waiting for Paypal" which I didn't think too much about as I had seen Don indicate in another thread that a customer wouldn't be billed until the item was shipped. (I thought that was a nice touch)
On 3/12/14 I brought the order status to RPI's attention for a second time and received a "DEAR SIR" reply. (Not valued customer or Ken) The Paypal transaction had apprarently not went through. I have several hundred Paypal transactions and this is the first time that I have seen an order process and give me an order number without the funds transfer.
So, without any help from RPI, I processed a second order with this one showing the funds transfer. I asked for some consideration on getting the skirts expedited since I really didn't feel that I had done anything worng. Josh refused to provide any help along this line and his tone was that the Customer is Always Wrong. He went on to say that they get several transactions a week where the check out is not completed and that they follow up on these with a phone call. That certainly would have been great. But I did not receive a call. Josh went on to say how long and hard he works....Having had just worked myself 27 out of the previous 28 days, I understand that, but I don't make excuses to my customers in a tone that I could care less about their business or that I am too busy for them.
Despite RPI's tone, I hung in there and thought they would make this right. I was promised that my skirts would be sent at the end of the month of April. That promise came and went and I was again promised that the skirts would be shipped last week. I waited patiently until Friday of last week and requested the shipping information. There was no reply to that e-mail. On Saturday morning I requested again the shipping information. Understanding that Don or Josh might be out until Monday I continued to wait for the courtesy of a reply. Sadly, there has been none.
I have now been forced to file a Non-Receipt Dispute with PayPal.
It has been 37 days since my first good faith purchase and now 26 days since I initiated a second attempt to purchase. RPI has had my money for that period of time.
I am sure that PayPal will protect me and recover my funds.
Don't Buy from RPI.
Ken
Sorry to hear about your troubles, hopefully they can ship ASAP or issue you a refund.
04-07-2014, 11:47 AM
#5
Racer
Wow, I've had many transactions with RPI and have never had a bit of trouble. I also pay with Paypal and have done so with Don and also ordering off their website. My experiences with them lead me to believe that they are a very good vendor and I will continue to buy from them. Really do hope you get this ironed out quickly and to your satisfaction.
04-07-2014, 12:01 PM
#6
Racer
That's funny, or maybe not.
This weekend, I tried to order a complete set of logos & emblems with a Visa card & both times is was declined? the CC company & I are stumped as to why it was declined. I've emailed RPI on Friday evening but haven't heard back from them much less anything regarding the failed orders, so who knows...
Wormwood
This weekend, I tried to order a complete set of logos & emblems with a Visa card & both times is was declined? the CC company & I are stumped as to why it was declined. I've emailed RPI on Friday evening but haven't heard back from them much less anything regarding the failed orders, so who knows...
Wormwood
04-07-2014, 12:02 PM
#7
Wow, I've had many transactions with RPI and have never had a bit of trouble. I also pay with Paypal and have done so with Don and also ordering off their website. My experiences with them lead me to believe that they are a very good vendor and I will continue to buy from them. Really do hope you get this ironed out quickly and to your satisfaction.
The real test of vendors is when something atypical happens and how they respond.
Ken
04-07-2014, 12:35 PM
#8
Platinum Supporting Vendor
I feel Dear Sir is very respectful, that is how we reply to customers. We feel we should respect customers and that is how we've done it for 15+ years.
We ran this transaction as we do with all others. The above customer didn't finish the checkout process (this happens 3-4 times a day). We wait a few days and kindly contact the customers to see if they'd like to complete the purchase, most times they are just "tire kicking" we call it.
That is what we did here. The customer then ordered later in the week and that is when we put the custom painted order on the paint list. We are extremely busy right now, way behind in getting orders out. We've doubled our workforce in the past 6 months and are producing parts 12 hours per day. 95% of customers understand we are doing our best to get parts out in a timely manner.
The above customer's order was shipping out tomorrow. However, the customer canceled via paypal and the skirts will be moved on to the next customer in line.
We truly did what we can , but the customer didn't want to wait longer.
The customer has been refunded in full.
Thank you
Josh
RPI Designs, LLC
We ran this transaction as we do with all others. The above customer didn't finish the checkout process (this happens 3-4 times a day). We wait a few days and kindly contact the customers to see if they'd like to complete the purchase, most times they are just "tire kicking" we call it.
That is what we did here. The customer then ordered later in the week and that is when we put the custom painted order on the paint list. We are extremely busy right now, way behind in getting orders out. We've doubled our workforce in the past 6 months and are producing parts 12 hours per day. 95% of customers understand we are doing our best to get parts out in a timely manner.
The above customer's order was shipping out tomorrow. However, the customer canceled via paypal and the skirts will be moved on to the next customer in line.
We truly did what we can , but the customer didn't want to wait longer.
The customer has been refunded in full.
Thank you
Josh
RPI Designs, LLC
Last edited by RPI Designs; 04-07-2014 at 12:45 PM.
04-07-2014, 12:42 PM
#9
Platinum Supporting Vendor
That's funny, or maybe not.
This weekend, I tried to order a complete set of logos & emblems with a Visa card & both times is was declined? the CC company & I are stumped as to why it was declined. I've emailed RPI on Friday evening but haven't heard back from them much less anything regarding the failed orders, so who knows...
Wormwood
This weekend, I tried to order a complete set of logos & emblems with a Visa card & both times is was declined? the CC company & I are stumped as to why it was declined. I've emailed RPI on Friday evening but haven't heard back from them much less anything regarding the failed orders, so who knows...
Wormwood
Josh
04-07-2014, 12:44 PM
#10
We ran this transaction as we do with all others. The above customer didn't finish the checkout process (this happens 3-4 times a day). We wait a few days and kindly contact the customers to see if they'd like to complete the purchase, most times they are just "tire kicking" we call it.
That is what we did here. The customer then ordered later in the week and that is when we put the custom painted order on the paint list. We are extremely busy right now, way behind in getting orders out. We've doubled our workforce in the past 6 months and are producing parts 12 hours per day. 95% of customers understand we are doing our best to get parts out in a timely manner.
The above customer's order was shipping out tomorrow. However, the customer canceled via paypal and the skirts will be moved on to the next customer in line.
We truly did what we can , but the customer didn't want to wait longer. The customer has been refunded in full.
Thank you
Josh
RPI Designs, LLC
That is what we did here. The customer then ordered later in the week and that is when we put the custom painted order on the paint list. We are extremely busy right now, way behind in getting orders out. We've doubled our workforce in the past 6 months and are producing parts 12 hours per day. 95% of customers understand we are doing our best to get parts out in a timely manner.
The above customer's order was shipping out tomorrow. However, the customer canceled via paypal and the skirts will be moved on to the next customer in line.
We truly did what we can , but the customer didn't want to wait longer. The customer has been refunded in full.
Thank you
Josh
RPI Designs, LLC
You couldn't reply to my two requests for shipping information from last week?
I had been understanding enough to wait while you missed two additional promised shipping dates.
You couldn't take the time to let me know that my order was shipping tomorrow after all the time I've waited?
My skirts are now conveniently finished and will go to the next customer?
Your reply speaks for itself. (You did nothing wrong, we're too busy for customers and the customer is wrong)
Sincerely,
Ken
Last edited by VERBOTEN; 04-07-2014 at 01:14 PM.
04-07-2014, 12:58 PM
#11
Do you feel you have any obligation to the customer to take no further orders until the backlog can be addressed?
With reference to the Fraud you have referenced. This is very disturbing.
Has your site been hacked ?
Is this fraud from an internal or external source?
Is my account information or others credit card information at risk ?
Sincerely,
Ken
Last edited by VERBOTEN; 04-07-2014 at 01:31 PM.
04-07-2014, 01:37 PM
#12
Law Dawg Moderator
Both parties have replied. Please take it offline from here.