Unbelievable Attrocious Customer No-Service!!!
10-24-2013, 03:08 PM
#1
Racer
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Member Since: Nov 1999
Location: Ladera Ranch CA
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Unbelievable Attrocious Customer No-Service!!!
I'm having major issues with a Salesman & Dealership that I purchased my car from. They are "worshiped" on this Forum so I'm not prepared to identify them at this time.
I contacted this Salesman after recommendations from this Forum. He made an easy commission...... I sent him a Deposit, he placed my order, I sent him the $$$, my car was delivered. All via phone & email!
I have had MANY issues with this guy......both personal & professional.....but neither he nor I were in this to make friends. I wanted to buy a the car.....he wanted to sell one...And since I am out of state.......will NEVER benefit from their service department. Enough said......
My issue...... I ordered a Outdoor Car Cover ($400+) and the Battery Package ($100) and NEITHER were included in the delivery when the car arrived at my home.
Immediately upon delivery......I contacted the Salesman and told him about the lack of the cover and he replied......"The Cover comes from our Parts Department and will be sent separately".
After a period of time.....I contacted him again.....this time he tells me...."Check the Dealer you were going to have the Courtesy Delivery with and their Parts Department probably has the cover".
As an aside.....I was going to have the car shipped via the factory to the Courtesy Delivery dealership but there was a screw up (he said/she said) and the car was shipped instead to the dealer that I placed the order with. They in turn hired a company to deliver the car to my home. Anyway.....I called the local dealer and they had no record.
At this point......I am beyond pissed and things get nasty. The salesman no longer communicating with me.....and now its the General Sales Manager.
I stated to both the salesman and the Sales Manager.....either send me the Car Cover or send me a refund!
The Sales Manager then informs me that they can NOT refund my money because its not THEIR issue but that its a GM issue and GM would need to refund the cash!
As an aside....... TWO (2) checks in the amount of $72K were made out DIRECTLY TO THE DEALERSHIP and not GM??!!!!
He said my issue is with GM and not his dealerhip......can you believe that ********???
And to add insult to injury.......I had become so focused on not receiving the Car Cover....that I completely forgot I had ordered the Battery Protection Package also!!! So yesterday.....I went looking for it and even in the "Cubby Hole" in the trunk......and they didnt' send the charger also!!!
What is my recourse if any???
Can someone provide me with the GM Customer Service number that those two females are alway on this site???
Bottom line........ I paid over $500 for a Car Cover & Battery Charger and never received them (not disputed by my dealership).
And all I want is either the merchandise or refund!!!
I contacted this Salesman after recommendations from this Forum. He made an easy commission...... I sent him a Deposit, he placed my order, I sent him the $$$, my car was delivered. All via phone & email!
I have had MANY issues with this guy......both personal & professional.....but neither he nor I were in this to make friends. I wanted to buy a the car.....he wanted to sell one...And since I am out of state.......will NEVER benefit from their service department. Enough said......
My issue...... I ordered a Outdoor Car Cover ($400+) and the Battery Package ($100) and NEITHER were included in the delivery when the car arrived at my home.
Immediately upon delivery......I contacted the Salesman and told him about the lack of the cover and he replied......"The Cover comes from our Parts Department and will be sent separately".
After a period of time.....I contacted him again.....this time he tells me...."Check the Dealer you were going to have the Courtesy Delivery with and their Parts Department probably has the cover".
As an aside.....I was going to have the car shipped via the factory to the Courtesy Delivery dealership but there was a screw up (he said/she said) and the car was shipped instead to the dealer that I placed the order with. They in turn hired a company to deliver the car to my home. Anyway.....I called the local dealer and they had no record.
At this point......I am beyond pissed and things get nasty. The salesman no longer communicating with me.....and now its the General Sales Manager.
I stated to both the salesman and the Sales Manager.....either send me the Car Cover or send me a refund!
The Sales Manager then informs me that they can NOT refund my money because its not THEIR issue but that its a GM issue and GM would need to refund the cash!
As an aside....... TWO (2) checks in the amount of $72K were made out DIRECTLY TO THE DEALERSHIP and not GM??!!!!
He said my issue is with GM and not his dealerhip......can you believe that ********???
And to add insult to injury.......I had become so focused on not receiving the Car Cover....that I completely forgot I had ordered the Battery Protection Package also!!! So yesterday.....I went looking for it and even in the "Cubby Hole" in the trunk......and they didnt' send the charger also!!!
What is my recourse if any???
Can someone provide me with the GM Customer Service number that those two females are alway on this site???
Bottom line........ I paid over $500 for a Car Cover & Battery Charger and never received them (not disputed by my dealership).
And all I want is either the merchandise or refund!!!
10-24-2013, 03:19 PM
#2
Team Owner
Member Since: Jun 2005
Location: Northern, VA
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St. Jude Donor '15
"In honor of jpee"
if you look at the thread re a premium car delivered and the poster saying it's missing things, the follow on posts state that these things should be at the parts dept. and are, in fact, installed at the dealer. I've also seen/heard of a car cover delivered to the dealer AFTER the car was picked up, and the salesperson was taking charge and mailing it to the new car owner.
that said, I do believe that something got messed up in your case. you may want to put your selling dealer in touch with your courtesy delivery dealer for them to work it out. and get out of the middle of it. just a suggestion.
that said, I do believe that something got messed up in your case. you may want to put your selling dealer in touch with your courtesy delivery dealer for them to work it out. and get out of the middle of it. just a suggestion.
10-24-2013, 03:25 PM
#4
Race Director
Keep spreading the word. Others when they deal with this dealer and ordered
what you will make a special point to bring it up in there negotiations. After
having it drilled into a pea brain salesman, you might get results. Also contact
gm, other forums, better business, etc, etc. The internet is a very good tool
for spreading the word
what you will make a special point to bring it up in there negotiations. After
having it drilled into a pea brain salesman, you might get results. Also contact
gm, other forums, better business, etc, etc. The internet is a very good tool
for spreading the word
10-24-2013, 03:48 PM
#6
Le Mans Master
Member Since: Mar 2000
Location: Pottsville, PA. USA Home Of America's Oldest Brewery Yuengling
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My dealer told me the last C7 that was ordered with a cover and some other things the parts showed up two weeks later.
Call the selling dealers parts dept and ask the parts manager if any items were shipped in for your VIN number. The VIN of your car will be on the boxes.
Call the selling dealers parts dept and ask the parts manager if any items were shipped in for your VIN number. The VIN of your car will be on the boxes.
Last edited by Corvette ED; 10-24-2013 at 03:52 PM.
10-24-2013, 04:08 PM
#8
Burning Brakes
I wouldn't have the restraint that the OP has. If I got screwed over for a couple hundred bucks, all of my C7 brothers and sisters on this forum would know the dealers name .
10-24-2013, 04:16 PM
#9
Advanced
Name and Shame them
Your contract was with the dealership you paid the $$$ to, they should have done everything in there power to see your delivery was correct they should be chasing up the missing parts, i would like to know who this dealer is so i wont buy from them GM looks at this site every day and remember the last word is in your hands the C S I,index as we call it in the UK is the Customer Satisfaction Index they run the same in the USA whare the dealership is given money or allocation of new units depending on C S I results, so if you feel the service was appalling go for it. lol
10-24-2013, 04:24 PM
#13
Moderator
C7 General is not the proper place for this thread per the following forum rule:
Unresolved disputes
The Forum allows a factual post on an unresolved dispute with a vendor or another member once all efforts to resolve the issue offline have been exhausted. Then, the post must be factual and cannot be used to bash the vendor or the member. It should be posted in the Transactions Feedback section. Once the post has been made, it cannot be repeated in other sections or on other days.
Moderators will try to leave such threads open until everybody with direct knowledge of the issue being addressed has had a chance to provide their version of the facts. The thread must not become a running debate on the accuracy of the “facts” and may not deteriorate into an exchange of personal attacks. Neither should be used as an opportunity for speculation by those who do not have direct knowledge of the issue.
Once there has been the opportunity for the facts on all sides to be posted, the thread will be locked. It will remain in the database and will be available for review by those who are researching the topic, vendor or member.
The Forum is not in a position to monitor transactions or to determine the “true facts” in most disputes. Upon request, however, the Forum will try to intervene and mediate a settlement suitable to all parties in a dispute. When issues are resolved in the matter, it will be posted to the original dispute thread so it becomes part of the searchable record. We believe that is a more useful record of performance for potential customers than would be an eBay-style rating system.
As has been our past practice, members or vendors who show a pattern of unresolved issues will be removed from Corvetteforum.com.
The Forum allows a factual post on an unresolved dispute with a vendor or another member once all efforts to resolve the issue offline have been exhausted. Then, the post must be factual and cannot be used to bash the vendor or the member. It should be posted in the Transactions Feedback section. Once the post has been made, it cannot be repeated in other sections or on other days.
Moderators will try to leave such threads open until everybody with direct knowledge of the issue being addressed has had a chance to provide their version of the facts. The thread must not become a running debate on the accuracy of the “facts” and may not deteriorate into an exchange of personal attacks. Neither should be used as an opportunity for speculation by those who do not have direct knowledge of the issue.
Once there has been the opportunity for the facts on all sides to be posted, the thread will be locked. It will remain in the database and will be available for review by those who are researching the topic, vendor or member.
The Forum is not in a position to monitor transactions or to determine the “true facts” in most disputes. Upon request, however, the Forum will try to intervene and mediate a settlement suitable to all parties in a dispute. When issues are resolved in the matter, it will be posted to the original dispute thread so it becomes part of the searchable record. We believe that is a more useful record of performance for potential customers than would be an eBay-style rating system.
As has been our past practice, members or vendors who show a pattern of unresolved issues will be removed from Corvetteforum.com.
10-24-2013, 04:27 PM
#14
Pro
Member Since: Jul 2013
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Don't do that. Call the GM at the dealership, tell them your next step is BBB and other review and social media sites unless they can get you an answer.
10-24-2013, 04:31 PM
#15
Racer
BBB and post the dealership name and the person you have dealt with. Guaranteed somebody here knows them and can inquire on your behalf. If you never identify the persons responsible for bad service the people that come after you will receive that same poor service. Letting people know and then when they take their business elsewhere, that gets peoples attention. You just spent 70k in their dealership and they want to act like that? That is a serious dent in their trust and credibility. POST EM UP!
10-24-2013, 04:39 PM
#17
Team Owner
closed....let us know when you want to post an actual dispute with pertinent information....all we have now is a rant. There is nothing keeping you from posting the dealership name. However we have rule for posting dispute threads as noted above. IF after following that course of action you find you are getting nowhere THEN come back and post a dispute. A rant serves no purpose except to get everyone up in arms and creates speculation and drama.
PM any moderator if you need assistance.
PM any moderator if you need assistance.