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I've heard a lot of bad things about Ecklers lately, but really, they may have listened to your story and replaced it. Not exactly the same thing but I returned a hood that was damaged in shipping. After it was all said and done I received a new hood at a substantial discount.
I have been dealing, almost exclusively, with ecklers for the entire build of my '82 over the past year spending, at least, $10K and I have not had even a single problem with orders or service. You bought one $40 item and start trash mouthing? Ummmm....I don't get it.