Jenny

I'm really dissaopointed. One of the contacts where the spark plug wires plug into is shaven off, i called summit racing and they said the best they can do is if i send this one back and theyll give me another, well this way i'm out the cost of shipping 2 ways, and more importantly time. It was supposed to go in on sunday :(.

I had bought a new cap for my existing distributor. I'm gonna try to switch caps and see if they're compatible. If not, i might just go buy another cap. I was dissapointed with Summmit customer service. The guy was a complete jerk.

Jenny

Gee Jen, that sure sucks. you should call summit and talk to a manager. :rolleyes:

I had to give myself a pity reply, i'm sorry.

ddn

I'd call and make the cross-ship it. I'm sure they'll do it, and maybe you can get it delivered saturday. It's their bad, they are a big place, they'll make it right.

I hope.

Cruzmeisters

They're usually pretty good, 'cept an inside man recommended the wrong distributor and I had to ship it back. I was surprised when they charged shipping for the second one, since it was their fault. I didn't challenge them, as 6 or 7 bux won't kill me...I figured they needed the $$ more than me :( :( :( (read: Sarcasm) :yesnod:
Cruz

topless68

Gee Jenny, they offered to give you a brand new one, it sounds like w/o a whole lot of hassle.

What'd you want them to do? Fly the customer service guy right to your home, professional mechanic to install it, full refund, and then shoot the CS Mgr? :rolleyes:

Jenny

I'd like that but it's pretty much out of bounds.

I want them to ship me another one NOW, 2 day air just what i got, w/ free shipping. This dist. is useless. And fact of the matter is, the guy told me NO multiple times. You never say NO to a customer. Basically now i'm sccrewed because i need it by sunday, and CS rep assured me it was NOT POSSIBLE to get a new unit to me by that time.. Please don't come to me w/ this sarcasm Shiat. I'm really not in the mood. Call me ****, but i've had one hell of a week and don't have time to deal with this crap.


I re-read my post. I'm sorry, i'm venting toward the wrong person. Please accept my apologies :nonod: I'm not having a good week at all. :(


[Modified by Jenny, 5:03 AM 2/14/2002]

ddn

A return is one thing, but a return on a defective product is another. There is no reason a customer should ever have to pick up the tab for shipping back a product that was defective. You didn't order a defective part and check a box that said "I'll pay another $7 to have you send me one that works".

No, you get the customer the part they need, not defective, as soon as possible. Today is Wednesday, let's assume she called today before shipping time, that leaves UPS 3-day Saturday delivery, UPS 2-day and overnight, and FedEx overnight and 2 day.

They should get you your distributor before the weekend, but they'll have to cross-ship it.

Smokehouse69

Tell them to send you a call ticket for UPS. Then they pay the shipping, or you call your Credit Card company and have the charge taken off (you did pay with a card didn't you???)
Then re-order the distributor from Jegs. It should be within a couple of bucks the same price, plus if you get it standard ground shipping is free, 2nd day rates are reduced also. (This was the deal a couple weeks ago when I order some stuff.)

Jenny

ddn- i totally agree with you. I paid $10 for 2 day air. Now they want me to pay whatever UPS charges to get there, they will do a refund. And send me another.

I'm out probably at least $35 on a $100 part!!! That's rediculous.

I specifically told him i NEEDED it no matter what by Sunday. He flat out told me NO. I asked again- NO.. You cna't ship me another while i'm sending this one back- NO.

So it's up to me now, i can try bitching back or check my other cap if it fits. (Since both are accel).

:mad :mad

MIKER

Maybe you can place an order for a brand new one and send that one back for a full refund. Perhaps they will pay the shipping for the returned one since it is defective. That is the only way that I can see to expedite the transaction.

93Polo

Jenny you just can't buy any luck. I know the feeling. I ordered wheels for my Z28 during a UPS strike that was great. :rolleyes:

Tom454

There's a good possibility that the caps are interchangeable... find out... if so, then just call Summit and ask them to send you a new cap. I have seen caps defective like that many times. The shaved plug wire tower will probably work, but should be exchanged or replaced anyways. Shouldn't thwart Sundays schedule. Rise & shine & get ready to get greasy....

MikeC

Sorry about your luck Jenny.

Thats why its nice up here, I get my parts from a local performance shop because they are cheaper than ordering from a place like Summit or Jegs. Its just my personal experience that I prefer to view/inspect the item that I am buying before it goes on my credit card. Thats just my own opinion though.

I feel you are right, they should be paying for all of the shipping for the return. Due to people cheating these companies, they require the returned product before sending a replacement. I don't like this either but its the way the world works nowadays.

MassVette

I OWN a mail order business (not auto-related). Mark is 100% correct here! This is the best way to do it. To hell with Summit- guess they don't need the business.
:yesnod: :smash: :smash: :yesnod:

Ganey

Agree you should get a good cap. The other new cap should work & let Tom look at the Summit one, may be at least good as a spare.

bigvette1

Jen, call and talk to a manager so you don;t have any other charges. Maybe you can talk to them as a loyal customer and get them to ship a new cap at their expense 2 day fedX. OR get the cap locally and get a credit back from them on both cost and shipping. Good luck.

Alwyn678

Those West coast companies can be real Flakes,,,,,,,,,That is why I use JEGS :cheers:

yellow 72

Summit is in Akron Ohio....


:cheers:

Alwyn678

OOOOOOPS.....My bad.... :cheers:

Jenny

:eek: :D Can't wait!

I got $80 of loose ends from Advance auto parts. I think that should cover pretty much everything short of the block. I'm really wondering what we're gonna do with this huge hose :D i'm guessing feed the fuel.

Also, i took the cap off the vette, it seems to fit, so i guess we are good to go.