I would like to extend a public “Thank you” to Mike Hornback from Straightline
07-10-2008, 06:44 PM
#1
Melting Slicks
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A public “Thank you” to Mike Hornback from Straightline Performance
who saved my butt this morning when nobody else could.
I was at the track last night and while loading a tune in my car, my HP Tuner lost communication during the flashing process, resulting in a car I was unable to start or communicate with using my laptop and interface.
After posting a thread on HP’s forum and getting only a few marginal suggestions (none of which helped) I called Mike and interrupted him while he was on the dyno. He informed me that the ODB connector needed a minimum of 11.5 volts otherwise you wouldn’t be able to communicate with it.
When I went back to the car this morning I discovered that sure enough, there was just a little over 11 volts showing on my multimeter so after hooking up a set of jumper cables, I was able to reload my tune and the car fired right up after that.
I know this sounds pretty harsh, but how bad is it when someone from the company who makes the software isn’t able to offer up this information but a tuner who’s only an end-user of the product can? If it weren’t for Mike my car would still be sitting there broken or have been towed to the dealership for what amounts to nothing more than slightly low voltage in my battery.
Anyhow, thanks for listening to my saga.
Christopher
I was at the track last night and while loading a tune in my car, my HP Tuner lost communication during the flashing process, resulting in a car I was unable to start or communicate with using my laptop and interface.
After posting a thread on HP’s forum and getting only a few marginal suggestions (none of which helped) I called Mike and interrupted him while he was on the dyno. He informed me that the ODB connector needed a minimum of 11.5 volts otherwise you wouldn’t be able to communicate with it.
When I went back to the car this morning I discovered that sure enough, there was just a little over 11 volts showing on my multimeter so after hooking up a set of jumper cables, I was able to reload my tune and the car fired right up after that.
I know this sounds pretty harsh, but how bad is it when someone from the company who makes the software isn’t able to offer up this information but a tuner who’s only an end-user of the product can? If it weren’t for Mike my car would still be sitting there broken or have been towed to the dealership for what amounts to nothing more than slightly low voltage in my battery.
Anyhow, thanks for listening to my saga.
Christopher
Last edited by thesubfloor; 07-10-2008 at 07:24 PM.
07-10-2008, 07:37 PM
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St. Jude Donor '15
"In honor of jpee"
oh, it' s pretty bad. but then, ask yourself the question: why was my battery sitting at just a tad over 11 volts? that could be trouble, yes?
07-10-2008, 07:44 PM
#3
Melting Slicks
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I haven't had any trouble with it before last night or today since I picked up the car so I'm pretty sure it was due to the heat and having my headlights on while loading the tune.
07-10-2008, 07:45 PM
#4
Race Director
who saved my butt this morning when nobody else could.
I was at the track last night and while loading a tune in my car, my HP Tuner lost communication during the flashing process, resulting in a car I was unable to start or communicate with using my laptop and interface.
After posting a thread on HP’s forum and getting only a few marginal suggestions (none of which helped) I called Mike and interrupted him while he was on the dyno. He informed me that the ODB connector needed a minimum of 11.5 volts otherwise you wouldn’t be able to communicate with it.
When I went back to the car this morning I discovered that sure enough, there was just a little over 11 volts showing on my multimeter
after hooking up a set of jumper cables, I was able to reload my tune and the car fired right up after that.
I know this sounds pretty harsh, but how bad is it when someone from the company who makes the software isn’t able to offer up this information but a tuner who’s only an end-user of the product can? If it weren’t for Mike my car would still be sitting there broken or have been towed to the dealership for what amounts to nothing more than slightly low voltage in my battery.
Anyhow, thanks for listening to my saga.
Christopher
I was at the track last night and while loading a tune in my car, my HP Tuner lost communication during the flashing process, resulting in a car I was unable to start or communicate with using my laptop and interface.
After posting a thread on HP’s forum and getting only a few marginal suggestions (none of which helped) I called Mike and interrupted him while he was on the dyno. He informed me that the ODB connector needed a minimum of 11.5 volts otherwise you wouldn’t be able to communicate with it.
When I went back to the car this morning I discovered that sure enough, there was just a little over 11 volts showing on my multimeter
after hooking up a set of jumper cables, I was able to reload my tune and the car fired right up after that.
I know this sounds pretty harsh, but how bad is it when someone from the company who makes the software isn’t able to offer up this information but a tuner who’s only an end-user of the product can? If it weren’t for Mike my car would still be sitting there broken or have been towed to the dealership for what amounts to nothing more than slightly low voltage in my battery.
Anyhow, thanks for listening to my saga.
Christopher
07-10-2008, 07:47 PM
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St. Jude Donor '15
"In honor of jpee"
07-10-2008, 07:50 PM
#6
Melting Slicks
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I would have been too if it hadn't been for the fact someone vandalized the car overnight. They ripped off both mirrors and kicked in the driver's side fender so I can't get my door open properly now.
I guess that it could have been worse in the grand scheme of things since they could have done a lot more damage to the car.
I guess that it could have been worse in the grand scheme of things since they could have done a lot more damage to the car.
07-10-2008, 09:30 PM
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Melting Slicks
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who saved my butt this morning when nobody else could.
I was at the track last night and while loading a tune in my car, my HP Tuner lost communication during the flashing process, resulting in a car I was unable to start or communicate with using my laptop and interface.
After posting a thread on HP’s forum and getting only a few marginal suggestions (none of which helped) I called Mike and interrupted him while he was on the dyno. He informed me that the ODB connector needed a minimum of 11.5 volts otherwise you wouldn’t be able to communicate with it.
When I went back to the car this morning I discovered that sure enough, there was just a little over 11 volts showing on my multimeter so after hooking up a set of jumper cables, I was able to reload my tune and the car fired right up after that.
I know this sounds pretty harsh, but how bad is it when someone from the company who makes the software isn’t able to offer up this information but a tuner who’s only an end-user of the product can? If it weren’t for Mike my car would still be sitting there broken or have been towed to the dealership for what amounts to nothing more than slightly low voltage in my battery.
Anyhow, thanks for listening to my saga.
Christopher
I was at the track last night and while loading a tune in my car, my HP Tuner lost communication during the flashing process, resulting in a car I was unable to start or communicate with using my laptop and interface.
After posting a thread on HP’s forum and getting only a few marginal suggestions (none of which helped) I called Mike and interrupted him while he was on the dyno. He informed me that the ODB connector needed a minimum of 11.5 volts otherwise you wouldn’t be able to communicate with it.
When I went back to the car this morning I discovered that sure enough, there was just a little over 11 volts showing on my multimeter so after hooking up a set of jumper cables, I was able to reload my tune and the car fired right up after that.
I know this sounds pretty harsh, but how bad is it when someone from the company who makes the software isn’t able to offer up this information but a tuner who’s only an end-user of the product can? If it weren’t for Mike my car would still be sitting there broken or have been towed to the dealership for what amounts to nothing more than slightly low voltage in my battery.
Anyhow, thanks for listening to my saga.
Christopher
07-10-2008, 09:37 PM
#8
Melting Slicks
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If I were in there shoes I would have at least conceded that it was a shortcoming on their part and in the interest of good customer service they'd try to amend their documentation for people having this problem in the future.
I also got a PM from another tuner who told me that the interface is *supposed* to read the voltage before attempting to flash the PCM so that this very thing doesn't happen.
Glad to see that part of their software is working correctly - NOT!!!
07-10-2008, 09:40 PM
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I would have been too if it hadn't been for the fact someone vandalized the car overnight. They ripped off both mirrors and kicked in the driver's side fender so I can't get my door open properly now.
I guess that it could have been worse in the grand scheme of things since they could have done a lot more damage to the car.
I guess that it could have been worse in the grand scheme of things since they could have done a lot more damage to the car.
07-10-2008, 11:37 PM
#11
Race Director
I would have been too if it hadn't been for the fact someone vandalized the car overnight. They ripped off both mirrors and kicked in the driver's side fender so I can't get my door open properly now.
I guess that it could have been worse in the grand scheme of things since they could have done a lot more damage to the car.
I guess that it could have been worse in the grand scheme of things since they could have done a lot more damage to the car.
It'll all work out, but, hope those azzholes get what they deserve.