Folks – I need some guidance as to how to handle this terrible situation. For the sake of brevity I’ll only provide cliff notes. If needed I can post photo’s and more detail.
-Dec 24th my harmonic balancer broke. Subsequently, the oil pan, belt tensioner, and belt needed to be replaced.
-It took Boardwalk a month to fix my car! Unacceptable!
-It gets worse…
-The technician that was working on my car didn’t use a fender cover, or used one improperly. My passenger fender now has DEEP scratches that are about ½” long.
-Upon further inspection I found that the technician crushed my oil cooler in several spots.
-My intake assembly was half hazardly put back together. None of the screws/bolts are tightened and there are plastic pieces that are hanging freely!
The dealer is saying that they will fix everything however; I’m pissed, and more importantly I’ve lost complete confidence in this dealership -both from a technical and a moral point of view. Albeit a rooky, careless mistake, its one thing to scratch my car accidentally – it’s entirely another to destroy my oil cooler and reinstall it hoping that no one would notice. This is shady as hell.
The dealer is telling me to report this to GM. Who should I send this to? I’m concerned that my complaint will fall into a black hole. If any of you have any contacts or know where / who I should send this to please post it up or send me a PM. How about the BBB?
I had a bad experience with a dealership many years ago. Because the dealership was AAA approved, AAA resolved the dispute. I took my car to another repair facility, and the dealership had to pay for it.
It looks like Boardwalk is not a AAA approved facility.
Sorry to hear that. Fitz in Concord while doing warranty work left all my rear suspension bolts un-tightened and just about wrecked the car on the way home. They also left all the cat back bolts loose as well. The clutch master they left a helluva mess in the foot well area and never cleaned it up.
I now fix everything myself even if covered under warranty UNLESS I can get my car to where Richie works at Able Chevrolet in Rio Vista so he can keep an eye on it when they are working on it and check on it before handing it back to me. Even though he is the parts manager he can still look after the Vette members if need be.
With all the dealers closing and laying people off you would think the techs would do a better job with wanting to keep their job. The problem with a lot of repairs is more than 1 person does the work and then it gets sloppy handed off person to person.
Fender covers unless they are brand new hurt the paint more than protecting it half the time. They dont clean em and one spec of anything on it will scratch it the whole time its on.
It seems that dealers are cutting the tech's pay in order to save money and all the good tech have left to work at other places. This happened to Hayward Chev who was sold recently. The 2 good Corvette tech have both left, when I took my car there for a minor repair, the tech that was going to work on my C6 came out and doesn't seem to know his way around a corvette. I just said thanks but I am going to take my car to another dealership.
I talked to the service writer and he said that they lost a lot of good tech and the new guys that they have now doesn't do much Corvette. He said he understand that I want to take my corvette elsewhere, if it was his car, he would do the same. Sad that there are few good corvette in the bay area, I would have to drive a long way to Richie's dealer if I need some good work done now.
The BBB is worth a shot, it is an online complaint form. I know of one person that had a positive resolution thru them. That is really a shame; the quality of works sounds like something I would do in my garage; hardly a professional mechanic.
Location: Fremont Ca. I will do No business with ANY company that boycotts Arizona.
This happened at Boardwalk,the same dealership where Tim Boone works?The reason they told you to file a complaint with G.M. is because G.M. wont do a thing about it.Tim Boone seems to be the man over there or at least everybody over in C6 seems to think so,take it up with him and if he cant get it fixed,then that just goes to show he is full of $hit and Boardwalk is no different than all the other places.This is one reason Im the only one that touches my car.
This happened at Boardwalk,the same dealership where Tim Boone works?The reason they told you to file a complaint with G.M. is because G.M. wont do a thing about it.Tim Boone seems to be the man over there or at least everybody over in C6 seems to think so,take it up with him and if he cant get it fixed,then that just goes to show he is full of $hit and Boardwalk is no different than all the other places.This is one reason Im the only one that touches my car.
Tim is on the sales floor, he's been A++ with me, and I recommend him wholeheartedly, but it's come to my attention recently that their service department is ****e (good thing I found out before taking my car in!)... It's too bad, since they're really close to my workplace and I could have easily taken my car there for maintenance.
Now it looks like I'm stuck doing my own maintenance at home unless it's something major!
At any rate, I'm not sure how much leverage Tim might have in the service department... No matter how well intentioned he may be.
It seems that these types of problems are endemic with a number of dealers these days.
I took my '07 vert to Courtesy in SJ two weeks ago for replacement of the driver side seat cover (under warranty) and to have a loose cord under the convertible top re-attached.
Got the car back with a nice 4" deep scratch in the tonneau cover and the loose cord was hacked up and tied off. You have to ask yourself: what idiot would do this and then where was the quality inspection?
Location: Fremont Ca. I will do No business with ANY company that boycotts Arizona.
[QUOTE
At any rate, I'm not sure how much leverage Tim might have in the service department... No matter how well intentioned he may be.
Geoff[/quote]
I know exactly what Tims title is at Boardwalk Chevrolet but with the way everybody thinks the guy is God over there you would think this type of thing didnt happen at this dealership.
Location: Supporting the Corvette Community at Abel Chevrolet in Rio Vista, CA 707-374-6317 Ext.128
Sorry to hear about the bad experience In the future, let me know if there is anything that we can do for you if it is not too much of a drive. I offer loaners/rentals when available and my Corvette techs are top notch. I would not be working here if I did not feel 100% comfortable with people bringing their cars in for service.
Tim & Carl were pretty good to me, at least when I was buying my car.
That said, I do believe there are a couple of guys at BW that do care, maybe I'm wrong, maybe those guys are just excellent BS artists? I hope the latter isn't the case.
If there is anyone at BW that is reading this thread and CAN do something about this situation please step in.
This isn't only a matter of a technician doing a poor job. This is about a technician being dishonest and shady. The techs working on my car knew they mangled up my oil cooler - instead of ordering a new one they just put the old one back on hoping I wouldn't notice.
This happened at Boardwalk,the same dealership where Tim Boone works?The reason they told you to file a complaint with G.M. is because G.M. wont do a thing about it.Tim Boone seems to be the man over there or at least everybody over in C6 seems to think so,take it up with him and if he cant get it fixed,then that just goes to show he is full of $hit and Boardwalk is no different than all the other places.This is one reason Im the only one that touches my car.
Wow it is Mr. Negative again. Have you ever been positive in your entire life? How did you make it in life with the way you are? Stop being an A$$!
__________________ Tim Boone Direct: (650) 568-5344 Email: tboone@bwalkauto.com My Hours: Sat-Sun OFF Mon-Fri 11-8
Boardwalk Chevrolet
535 East Bayshore Road
Redwood City, CA 94063
Tim & Carl were pretty good to me, at least when I was buying my car.
That said, I do believe there are a couple of guys at BW that do care, maybe I'm wrong, maybe those guys are just excellent BS artists? I hope the latter isn't the case.
If there is anyone at BW that is reading this thread and CAN do something about this situation please step in.
This isn't only a matter of a technician doing a poor job. This is about a technician being dishonest and shady. The techs working on my car knew they mangled up my oil cooler - instead of ordering a new one they just put the old one back on hoping I wouldn't notice.
Whoever did that should lose their job - period.
Sorry this happened with your service visit. Just out of curiosity, have you contacted Joe Cabral yet? He is our service manager for Chevrolet. I talked to him today to let him know what is going on.
__________________ Tim Boone Direct: (650) 568-5344 Email: tboone@bwalkauto.com My Hours: Sat-Sun OFF Mon-Fri 11-8
Boardwalk Chevrolet
535 East Bayshore Road
Redwood City, CA 94063
Sorry this happened with your service visit. Just out of curiosity, have you contacted Joe Cabral yet? He is our service manager for Chevrolet. I talked to him today to let him know what is going on.
Hi Tim,
I talked to Joe about the scratch on my fender - I didn't speak to him live about the other issues as I didn't discover them until that evening. I did speak with my original service advisor who promised to relay the message. I'll be in tomorrow to discuss this with Joe. For what its worth, my complaint/concern is soley directed at anyone who worked on my car and anyone involved in the QA process.
Hi Tim,
I talked to Joe about the scratch on my fender - I didn't speak to him live about the other issues as I didn't discover them until that evening. I did speak with my original service advisor who promised to relay the message. I'll be in tomorrow to discuss this with Joe. For what its worth, my complaint/concern is soley directed at anyone who worked on my car and anyone involved in the QA process.
As it should be directed at those who worked on your car it's not right what happend but take it to the boss and complain to Him. I hope all gets worked out for you as we all know our vettes are like children to us actually we love them more then our children.
Sometimes you put trust into those who are proclaimed experts and get burned. Then you try and give them a second chance and it gets no better. Time to move on and keep looking for people who care about your car and YOU! Not about the money! Good luck, hard to find this kind of service anymore unless you find a small shop where the guy who works on your car cares and can't point fingers at others or tell you to call someone else. Good luck, I would chalk it up to a bad experience.
Hi Tim,
I talked to Joe about the scratch on my fender - I didn't speak to him live about the other issues as I didn't discover them until that evening. I did speak with my original service advisor who promised to relay the message. I'll be in tomorrow to discuss this with Joe. For what its worth, my complaint/concern is soley directed at anyone who worked on my car and anyone involved in the QA process.
Well talk to Joe direct. I talked to him some more today and he did explain to me that one of the reasons it took so long is that the parts were on backorder from GM. I am sorry about that. I know he did say that he was going to look at the scratches. He is a good guy and if there is something that can be done, he will get it done. Let me know how it goes.
__________________ Tim Boone Direct: (650) 568-5344 Email: tboone@bwalkauto.com My Hours: Sat-Sun OFF Mon-Fri 11-8
Boardwalk Chevrolet
535 East Bayshore Road
Redwood City, CA 94063
Location: Fremont Ca. I will do No business with ANY company that boycotts Arizona.
Quote:
Originally Posted by tim@boardwalk
Have you ever been positive in your entire life? How did you make it in life with the way you are? Stop being an A$$!
Im no more negative than the next guy and Ive made it through life just fine,thanks for asking.Stop being an a$$,thats funny.My Mom always says thatNo offence Tim but you bring in alot of Corvette sales through that dealership,you would think the hacks working in service would do you right by working on your customers cars and not doing a halfa$$ job.
Sorry to hear that. Fitz in Concord while doing warranty work left all my rear suspension bolts un-tightened and just about wrecked the car on the way home. They also left all the cat back bolts loose as well. The clutch master they left a helluva mess in the foot well area and never cleaned it up.
I now fix everything myself even if covered under warranty UNLESS I can get my car to where Richie works at Able Chevrolet in Rio Vista so he can keep an eye on it when they are working on it and check on it before handing it back to me. Even though he is the parts manager he can still look after the Vette members if need be.
With all the dealers closing and laying people off you would think the techs would do a better job with wanting to keep their job. The problem with a lot of repairs is more than 1 person does the work and then it gets sloppy handed off person to person.
Fender covers unless they are brand new hurt the paint more than protecting it half the time. They dont clean em and one spec of anything on it will scratch it the whole time its on.
Fitz messed up my parents envoy and my vette. I'm really starting to wonder about that place. They called my parents a week after the repair saying our new part was in. We were like "What new part?". Aparently they broke something on the last service and never told us.
Corvette Store
Horrible dealership experience - Boardwalk
RICH
Tim Boone 
to Tim 
No offence Tim but you bring in alot of Corvette sales through that dealership,you would think the hacks working in service would do you right by working on your customers cars and not doing a halfa$$ job.
