I'm a first time owner as well. Bought it about a year ago. I lurked here for many years before the purchase, and my first post. I don't have any special experitse, so for the most part my posts are "atta boys" and that sort of thing. I see the owner of that car that was damaged after an oil change got a new car, somehow. Seems like he is happy with whatever deal he arranged. Not sure every dealership would go that far but am happy for him.