WARNING: Dealership abuse of a guys camaro (need to watch)
10-08-2012, 08:32 PM
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Racer
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WARNING: Dealership abuse of a guys camaro (need to watch)
I live in the upstate of sc 30 minutes outside of Easley where this happend. I saw it on a local Clemson tiger message bored watch the end bc it is the best/ worse part. Enjoy!
https://www.youtube.com/watch?v=bE4Dh_82kMM&feature=youtube_gdat a_player
https://www.youtube.com/watch?v=bE4Dh_82kMM&feature=youtube_gdat a_player
10-08-2012, 08:35 PM
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10-10-2012, 09:39 PM
#12
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Best Chevy
EASLEY, S.C. – Best Chevrolet has purchased a debated 2010 Chevrolet Camaro today and will auction of the vehicle for the March of Dimes in the coming weeks.
The vehicle in question has been the focus of a recent viral video created by a local man. The person who brought the car to the dealership secretly recorded discussions between two employees and later released a portion of the audio on the internet. Today, Best Chevrolet is releasing the entire 30 minutes of the audio to give the full version of the situation.
At the end of the tape, he drives the vehicle in a similar manner to the one that he complains about. He drives the car just as hard. A car of that style needs to be driven hard to test for the problem he stated. It is a high performance car and is not likely to be damaged in such a way.
In his own words, his vehicle already had been damaged at another location.
The vehicle in question was not originally purchased at the dealership nor ever worked on at Best Chevrolet. The vehicle was brought in for a diagnostic in September, but no work was ever recommend or performed.
Best Chevrolet takes all customer complaints seriously. The dealership prides itself on reputation and service. They are pleased to say we have reached a deal that ultimately will serve local charities
The vehicle in question has been the focus of a recent viral video created by a local man. The person who brought the car to the dealership secretly recorded discussions between two employees and later released a portion of the audio on the internet. Today, Best Chevrolet is releasing the entire 30 minutes of the audio to give the full version of the situation.
At the end of the tape, he drives the vehicle in a similar manner to the one that he complains about. He drives the car just as hard. A car of that style needs to be driven hard to test for the problem he stated. It is a high performance car and is not likely to be damaged in such a way.
In his own words, his vehicle already had been damaged at another location.
The vehicle in question was not originally purchased at the dealership nor ever worked on at Best Chevrolet. The vehicle was brought in for a diagnostic in September, but no work was ever recommend or performed.
Best Chevrolet takes all customer complaints seriously. The dealership prides itself on reputation and service. They are pleased to say we have reached a deal that ultimately will serve local charities
10-10-2012, 11:30 PM
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Racer
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Okay well its his car he can drive it that hard....I heard the audio...the tech's saying stuff like burnouts and this DA bought a 40k car and then hearing them get confronted ab burning the clutch and then...you guys sayin you were gonna screw the customer w him having to buy a pressure plate and clutch...if the car needs to be driven hard let the manager or owner do it. I'm sure I will never bring my corvette there and my best friend wont bring his camaro there... Where can I see the full video? Also was anyone fired?
10-11-2012, 10:21 AM
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12-14-2012, 12:32 PM
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A Note to BEST CHEVY:
The humiliation I felt for your company was only exceeded by the incredulousness of your response.
Some unsolicited advice:
1. Fire your attorney/PR firm or who ever wrote that ridiculous response.
Aside from the fact it has no positive business merit for you, it simply makes no logical sense. Blaming your own client for the actions of these specific idiot employees is laughable. Your client could take a dump in his OWN car if he wanted to because you see, he OWNS it. Your company on the other hand does not - which is why it takes TRUST for a client to let you take their car. If your employees found that dump in the car, they can NOT, for example, ALSO take a dump in the car. They are allowed to only do their job, and nothing to hurt or abuse the car.
2. Fire those idiot employees (if you haven't already).
Its not what you see, its what you DON'T see that is causing the real damage. These idiots have destroyed trust and it was made VERY PUBLIC. Surely you must realize EVERY past client that ever had work done at your business is thinking about all those things that went wrong with their car after your team serviced it. It doesn't matter that perhaps none of it is related to your company, all that matters is everyone is going to at least think about it. These idiots have caused you more harm than you can imagine.
3. Rewrite your response disavowing your initial letter and clearly take full blame for what happened, what you have done about it, and what you are going to do to earn the trust back. Something along the lines of "We messed up, and take full blame for what happened. The individuals involved have been fired, and we have bought the car back to the satisfaction of the client. Over the next 60 days we will be establishing a "Trust Assurance" program complete with a 24/7 audio/video monitoring of every vehicle that all our clients will have complete access to. We will endeavor to use this mistake to become a better company".
But that's just some unsolicited advice ... I certainly don't want to step on anyone's toes.
Good luck
PS- and to the poster, thanks for sharing the information. I don't know how I would have handled a recording like that. So thank you!
The humiliation I felt for your company was only exceeded by the incredulousness of your response.
Some unsolicited advice:
1. Fire your attorney/PR firm or who ever wrote that ridiculous response.
Aside from the fact it has no positive business merit for you, it simply makes no logical sense. Blaming your own client for the actions of these specific idiot employees is laughable. Your client could take a dump in his OWN car if he wanted to because you see, he OWNS it. Your company on the other hand does not - which is why it takes TRUST for a client to let you take their car. If your employees found that dump in the car, they can NOT, for example, ALSO take a dump in the car. They are allowed to only do their job, and nothing to hurt or abuse the car.
2. Fire those idiot employees (if you haven't already).
Its not what you see, its what you DON'T see that is causing the real damage. These idiots have destroyed trust and it was made VERY PUBLIC. Surely you must realize EVERY past client that ever had work done at your business is thinking about all those things that went wrong with their car after your team serviced it. It doesn't matter that perhaps none of it is related to your company, all that matters is everyone is going to at least think about it. These idiots have caused you more harm than you can imagine.
3. Rewrite your response disavowing your initial letter and clearly take full blame for what happened, what you have done about it, and what you are going to do to earn the trust back. Something along the lines of "We messed up, and take full blame for what happened. The individuals involved have been fired, and we have bought the car back to the satisfaction of the client. Over the next 60 days we will be establishing a "Trust Assurance" program complete with a 24/7 audio/video monitoring of every vehicle that all our clients will have complete access to. We will endeavor to use this mistake to become a better company".
But that's just some unsolicited advice ... I certainly don't want to step on anyone's toes.
Good luck
PS- and to the poster, thanks for sharing the information. I don't know how I would have handled a recording like that. So thank you!
12-27-2012, 01:54 PM
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New link to vid:
https://www.youtube.com/watch?v=YPWqsaKP9Y8
F'ing non-educated scumbags..fresh outta a "tech" school w/no respect for ones property or any business sense. Common business knowledge is if you treat people right, you'll get more $ in the long run from repeat business due to high cust satisfaction. I love the statement 'he spent 40k on the car'...i guess meaning he could afford a clutch out of warranty. Were they jealous b/c of the owners ability to afford the car or his ability to own a house w/a foundation instead of one that rides on 4 205/75/15" tires...you be the judge.
...and they probably weren't fired b/c the Union would contest it. What the dealership should have done was make the mechanic pay (or dock him) for the entire clutch, pressure plate, throwout bearing and tires...and give the job of replacing these components to a different mechanic not ensnared in this sting to make bank off of.
https://www.youtube.com/watch?v=YPWqsaKP9Y8
F'ing non-educated scumbags..fresh outta a "tech" school w/no respect for ones property or any business sense. Common business knowledge is if you treat people right, you'll get more $ in the long run from repeat business due to high cust satisfaction. I love the statement 'he spent 40k on the car'...i guess meaning he could afford a clutch out of warranty. Were they jealous b/c of the owners ability to afford the car or his ability to own a house w/a foundation instead of one that rides on 4 205/75/15" tires...you be the judge.
...and they probably weren't fired b/c the Union would contest it. What the dealership should have done was make the mechanic pay (or dock him) for the entire clutch, pressure plate, throwout bearing and tires...and give the job of replacing these components to a different mechanic not ensnared in this sting to make bank off of.
Last edited by 1320b4you; 12-27-2012 at 01:58 PM.