C8gofast

This was sent via certified letter to Mary Barra, a suggestion from another forum member a few weeks ago. Proof of delivery and a signature was returned to me. So far, nothing but silence. GM has outstanding Customer Service.



Ms. Mary T. Barra
300 Renaissance Ctr.
Detroit, MI. 48265-3000
Ms. Mary T. Barra,

My 2021 C8 Corvette VIN ************** with less than 4000 miles exploded and burned in March. The engine threw a rod through the block and punctured the fuel tank. Please see the attached photos. But that is not why I am writing to you today. I need your help in resolving the issue with my 2023 ZO6 Corvette VIN ***********, which I purchased to replace the C8.

The ZO6 has been at the dealership for the past 10 of 12 weeks. After the 1500-mile break in, the transmission failed the first day at Road Atlanta in May, where I am a driving instructor. The car sat at the dealership for four weeks, while they replaced the valve body. I trailered the car to Road Atlanta where it failed again on the first lap in June. Car was returned to the dealership where it sat for three more weeks while they replaced the wiring harness to the fluid pressure sensor. I went to pick up the car July 14th and I did not make it out of their parking lot before the transmission failed again. The ZO6 is still at the dealership, Terry Thompson Chevrolet going on three more weeks. I love corvettes, but I believe I have a “lemon “.

I have owned nine corvettes and have loved them since I was 10 years old. The ZO6 is the premier world-class sports car and the flagship of Chevrolet. This is not what one would expect when purchasing such a car.

I am a driving instructor at Barber’s Motorsports Park and Road Atlanta, and professionally raced corvettes for 20+ years. The ZO6 was purchased specifically to be used as a “track” car as it was designed.

I no longer trust the reliability of this car and expect future problems. I have no interest in the pursuing the lemon law process or getting attorneys involved. This is evident by me not pursuing legal action against GM when the C8 exploded. GM did not spend a penny in compensation on the C8 since I let my insurance cover the loss.

Considering the trauma and emotional stress of almost being killed in the C8 and the ridiculous infuriating circus I am going through with the ZO6, I would like to donate this car back to GM, so the engineers can determine lessons learned and replace it with the first available ZO7 corvette. I believe this is a reasonable resolution. I look forward to your reply.

Warm regards,

keagan

Hoping this catches the media somehow and gets the attention it deserves. Good Luck!

C8gofast

I know GM monitors this forum as well as FB. Maybe this will get their attention and a response.

Tristen1963

As a former UAW Worker I would think GM will step up and help you. I have seen similar while I was Supervisor. Please let us know how it turns out.

ZR-1DUDE

What is the background on the issues with your Z06?

D.

C8gofast

Four failures of the transmission.

ZR-1DUDE

That sucks.

D.

JDSKY

Did your first C8 explode at the track?

BearZ06

Very well written and explains your situation completely, I can't imagine that you won't get a response. It may take a few days, I hope you included your telephone number too.

ak6960

I cannot imagine a more disappointing C8 experience. Run of bad luck for sure. GM needs to make right with this customer.

C8gofast

Yes, threw a rod through the block and puctured the gas tank.


ck

Z0HS1CK

Flipping after 6 months def sounds like a backup plan for most z06 owners.

I know if I have to send the car into the dealership the first 6 months, it gets sold as soon as the 6 month mark hits.

this is nutso.

PuffC8

When I contacted Mary through email last year, I had a phone call from GM the next day from her Executive Assistant. I didn’t even leave my phone number in the email. I have faith that you’ll get a phone call as soon as they decide on a fix.

Majic 1980

You’d NNNNNNNEVER EEEEEVER be able to post THAT ( Letter ) , on the ‘ other ‘ mid- engine Corvette Forum, THATS Y this one is Better IMO

AVETTE

I would copy that letter and email it to her

z28lt1

Seems like just about everyone who emails gets a response pretty quickly. You would think a well-written actual letter would get the same or more consideration, but to-date, seems like C8gofast isn't having the same response. Wonder if a follow-up email would result in a quicker response (it shouldn't, but probably will).

EDIT: see that AVETTE has the same though as I was typing. Sorry for the dupe thinking...

C8gofast

I did along with the service records on the ZO6 and photos of the C8 on fire. It was sent to Mary.Barra@gm.com. I expect that email address gets thousands of emails per week and I’m sure she is not the person who reviews the emails.

MattMD

I suggest not including any attachments or photos, they might be auto filtered out for security or file sizes. Can always mention they are available upon request.

70lt102z06

Didn't see EV anywhere so don't expect anything.

ShadyVette

Out of curiosity what was the reason to have insurance cover the failure of your Stingray rather than going to GM? Just the fact that track insurance is easier to deal with? Despite the insurance coverage did you let GM know you experienced a total engine failure that resulted in such a catastrophic event?

crazy pic glad everyone was ok.