Dealer mechanic took my C8 for a 21-mile joyride
#241
Le Mans Master
Here is a new Google review i just posted with my secondary account (& without the attachments), and so far it hasn't been challenged:
https://g.co/kgs/87euXJ
https://g.co/kgs/87euXJ
I'll post a review on your behalf
#243
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IrishSpuds (09-16-2023)
#244
Not to argue, but you did read about the intermittent problems the tech states he was working on. They were not in the original post but were later added. This is what the tech purports he was working on.
#245
Le Mans Master
#246
Again, just to set the record straight, in most cases signing a repair order implies consent to test drive. If you don’t want to give that permission, one should note it on the write-up.
#247
Race Director
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13 Hard accelerations, which have a very low event recording threshold, and over 80 for .3 duration could hardly be by any stretch of the imagination abuse.
Whether or not the 21 mile drive was warranted is up for debate.
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dohabandit (09-20-2023)
#248
Le Mans Master
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St. Jude Donor '13-'14-'15-'16-'17-'18-'19-'20-'21-'22-'23
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SinisterC6 (09-17-2023)
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DanDMan1 (09-20-2023)
#250
Racer
Wondering if anybody has ever used 'Teen Driver' settings when taking their car to the Dealership for service to maybe avoid this from happening?? Using the 'Valet mode' is not possible as there are too many things that become locked preventing the Dealership from doing service req'd. (ie - unable to open the Frunk). I found this out when I put the car in Valet mode when prior to getting my PPF on my car as the frunk wouldn't open.....I'm wondering if Teen Driver is a way around all of this? At least you can limit the speed of the vehicle??
#252
Team Owner
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St. Jude Donor '15
"In honor of jpee"
If the advisor or even the tech had made that one call and said, "This is what needs to be done, do I have your permission?' it could have made a big difference. Advisors (those who do "intake" of the vehicle) don't always know to ask, but the tech does.
I have actually been called on other vehicles twice to say just about the above---"we can't find the same situation you experience we need to take the car out on a lonely road and do some start/stops to duplicate the problem if we can find it. do we have your permission?" It then becomes a simple yes/no. I said yes both times, at least partially because I trusted the tech, and in one example, trusted the advisor even more (a Baja desert racer) and he said he'd do the running of the vehicle with care.
#253
I didn't. Originally the OP said none of the other problems were addressed. But even if he was looking for other issues, the fact that he deleted the PDR recording is a huge red flag that can't be excused. As is exceeding 80 mph on public roads.
#254
Wondering if anybody has ever used 'Teen Driver' settings when taking their car to the Dealership for service to maybe avoid this from happening?? Using the 'Valet mode' is not possible as there are too many things that become locked preventing the Dealership from doing service req'd. (ie - unable to open the Frunk). I found this out when I put the car in Valet mode when prior to getting my PPF on my car as the frunk wouldn't open.....I'm wondering if Teen Driver is a way around all of this? At least you can limit the speed of the vehicle??
#255
Could be so. That being the case, if the tech was working on those sporadic problems, the wise thing to do would be to have owned up to it either before, during or closely afterwards. Before is always better tho. He and they did none of that. As the recent saying goes, the coverup is worse than the action, maybe also in this case?????
If the advisor or even the tech had made that one call and said, "This is what needs to be done, do I have your permission?' it could have made a big difference. Advisors (those who do "intake" of the vehicle) don't always know to ask, but the tech does.
I have actually been called on other vehicles twice to say just about the above---"we can't find the same situation you experience we need to take the car out on a lonely road and do some start/stops to duplicate the problem if we can find it. do we have your permission?" It then becomes a simple yes/no. I said yes both times, at least partially because I trusted the tech, and in one example, trusted the advisor even more (a Baja desert racer) and he said he'd do the running of the vehicle with care.
If the advisor or even the tech had made that one call and said, "This is what needs to be done, do I have your permission?' it could have made a big difference. Advisors (those who do "intake" of the vehicle) don't always know to ask, but the tech does.
I have actually been called on other vehicles twice to say just about the above---"we can't find the same situation you experience we need to take the car out on a lonely road and do some start/stops to duplicate the problem if we can find it. do we have your permission?" It then becomes a simple yes/no. I said yes both times, at least partially because I trusted the tech, and in one example, trusted the advisor even more (a Baja desert racer) and he said he'd do the running of the vehicle with care.
Factually, every repair order I have ever seen gives the right to the service people to test drive the car. As it should for the job to be done properly. If you don't wish that right to be given, tell the Service Writer.
People are assuming the tech got some great thrill in being honored to drive a C8. In reality, he works on Corvettes regularly and at this point is probably unimpressed with that honor. I would be more convinced he is impressed with claiming the diagnostic time while he is out driving around to figure out the intermittent problems reported.
As far as erasing the recorder, I don't blame the guy! How many people want a camera recording their every move while they are working? If you don't want the car driven...tell the guy. If you want to record the guy while he is working...ask for his permission. He has rights as well!
Frankly, this whole topic is getting boring. It happened, none of us were there and know the whole story, and despite all wishes the tech isn't going to be fired and or hanged at noon.
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dohabandit (09-20-2023),
Vega$Vette (09-19-2023)
#256
Last weekend I was looking at a C7 which was on a Chevy lot. It had a misfire which I brought to their attention and a Sales Associate who had some knowledge of cars took it out and I went with him. What he did was torture test the car with multiple WOTs while missing and hesitating on shifts. His reasoning it was just carboned up. Even if they had made it whole I didn't want the car after that. My impression and what do I know anyway is that this is SOP for anyone at the dealership once out of sight. These aren't the smartest guys on the block by any means.
Oh - I did not miss your point about SOP at dealers - I just don't have anything to add about that.
#257
Melting Slicks
After 21 miles is should be report to the police and unlawful use of motor vehicle and then I would contact GM at execreferral@cadillac.com and the local news.
#258
Le Mans Master
The whole notion of "blowing out the carbon" as they used to do on carburetted cars doesn't fit modern fuel injected cars where a computer micro manages fueling. Being able to hold a stoichiometric air/fuel ratio (closed loop) at almost all times and rpms from idle to PE means that fuel in the combustion chambers is being completely (or as nearly as can be) consumed and doesn't allow for unburned fuel to remain and contaminate the combustion chambers (remember that rich fuel smell when cars were idling in the old days?). Carburettors were barbaric by comparison and simply unable to match the fueling perfection the common ECU can do today. That is certainly true with a C7, so hope the sales guy had a fun run, but that's about all it was.
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OSJones (09-19-2023)