PLC8

Anyone have trouble with getting the 12 month Trial , My 22 2LT should have had a 12 month trial by everything I have read. I have been battling this for a month to get resolved XM is giving me the runaround insisting my radio had 3 months . Their own website states chevy corvette has a 12 month Trial . I would be interested if anyone else has had an issue and how they resolved it . Ive spoken to my dealer they spoke to the XM dealer rep who was supposed to figure out what was going on and get it resolved . That was a month ago so I figured before I go back to them again I would ask and see if anyone had any info . I just spent a hour between xm chat and phone call to no resolution , they claimed they would open a case and investigate . Thanks for any info in advance .

PLC8

What I read said 2LT and 3LT and when I contacted dealer before. The Dealer XM rep confirmed it should have been a 12 month Trial . Thanks for the reply hopefully I can get this resolved .

bthibodeaux

Yes, sorry about that.

Ken_C8

Right from Sirius XM's own website:

Platinum Plan Trial Subscription
All (except model Corvette and Camaro) SiriusXM-equipped new Chevrolet vehicles will receive a 3-month trial subscription to the SiriusXM Platinum Plan. New Corvette and Camaro vehicles will receive an extended 12-month trial subscription.

Certified pre-owned (CPO) and eligible pre-owned1 Chevrolet vehicles will receive a 3-month trial subscription.

PLC8

yep and I pointed XM customer care to their own webs-site on the chat feature they actually became argumentative about how I received my 3month trial and basically what did I want I then called and got the same run around escalated it up to a supervisor and got a case number for them
to investigate it all just seems ridiculous as their own site says what it should be

Avanti

Your experience should tell you something about them. Forget 'em and listen to something else.

john91498

I didn't listen to Sirius at all, so it didn't matter if it was a 3 month or 300 year trial period...

C8J

The biggest red flag for me was they require a phone call discussing all of your personal information to end a subscription vs a simple click on their website. Don't get suckered into the 6-12 month extension at a reduced rate. First impressions are lasting and CEOs have no clue. No Sirius for me ever. It's as useless now as paying for the GM navigation SD card vs Android auto (maps and Waze) or iPhone whatever it is called - lol.

StanNH

I've used Sirius/XM for several years with several cars. I like their large playlist, but the company is totally nuts. Customer service is off shore, and the billing is very bizarre. You can get $5 a month if you are persistent and threaten to cancel. If your credit card is on file with them, you can count on automatic renewal at over $200 a year. Then you have to call, wait on hold for a while, then try to communicate with someone you can barely understand. Eventually, you can get their “promo” deal again. I have three cars, and have now cancelled all but one account. They are a very difficult company to do business with.

C8J

^^^^ You put in the details why I have NO DESIRE to talk to Sirius via Phone.

McClendons

a trick I've learned......I use the chat instead of calling. Has worked 3 years in a row, and was quick. No hold involved. I 1st tried it after being on hold forever and was sick of waiting.

c7steve

my 12 month ran out a few days ago, signed into siriusxm , and went to subscriptions and the $60 per year was on it . clicked and payed for it. done !!

muncie21

I like the product, but not the company. Always use a disposable CC to subscribe

PLC8

After filing a complaint and getting a complaint number with customer service XM called today and we went over the issue and they resolved it and extended my XM trial actually gave me a one year trial from todays date .

pmayo

Your dealer activated, It is up to the dealer to fix it. They used the wrong code to activate. Had same issue -- went thru the call center run around. Called the sales person at the dealership fixed in 10 minutes.

Red08

I agree. The only time I listen to XM are those dates here and there that are free.

Makitso

Listen Free May 26 – June 6

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