ANTIVNOM

Tough place to be, and I'm sure massively frustrating. GM owes you something at this point. Whether that is a key swap with a replacement car, or (at the very least) a free extended warranty (assuming they fix it to your satisfaction) all depends on how long you are willing to wait for a replacement.

Avanti

Truly sorry; a painful read. But such is the risk of being an early adopter... of anything, much less a first of its kind GM vehicle. I hope it is quickly corrected.

z06inVB

Zzz

OldJedi

OP, really sorry to hear what you have been going through, although I do admire your patience. I hope the part works and you are back on the road soon. But... if it breaks down again for something other than being very minor, I would seriously push GM to give you another car to replace this one so that you do not have to wait months for another car. Best of luck.

AORoads

Different state, different process. 50 different states. Good luck with it.

AORoads

Besides who the OP has talked to, who would you recommend he speak with?
If it were me, I'd suggest the one person who can call in this TAC group or person is the Service Manager, who is also the same person who can call/get the regional/area rep to stop in, at which time the OP could be meeting with him//her at the dealership to go over the car, what will happen, and when. I'm willing to be corrected.

Based on the update from the OP re a part coming in this week to be installed, I can understand optimism. But, in the event this is not the solution, who is being consulted? It probably isn't at the dealer service level. So maybe the TAC group is in on this already, but no one knows who has contacted whom. This is what the OP would like to know besides parts coming in, possible fix, etc.

At the rate things are going it'll be snowing before the car's determined to be a no-go and that is too long from now UNLESS there is a definitive process that the OP agrees to. I am hopeful, but I have no invested interest in this car. The OP does.

Corvette310

Lemon the car and have it replaced with a equivalent vehicle

capevettes

Considered a GM Buyback? I went through similar misery with a very early 2005 C6. It was an almost 1 1/2 year PITA with the car in the dealership more than in my garage. The GM Zone Rep was very instrumental in my successful Buyback. I hung on far too long with the hope they would fix numerous issues with my car. Better to end the misery ASAP. Good luck.

Foosh

FL lemon laws would apply in this case because it was purchased in FL. You can still pursue a case in the state where you purchased even if you've moved out of that state and are having it serviced at an out-of-state dealer.

TBIRD57

i became livid just reading what happened!

Tarl

There was a guy on another forum and youtuber that had his engine seize up. Went to the dealer, they pulled and sent the old engine to GM, got a new engine delivered and installed (with a few other new items) and he was back on the road driving it 2.5 weeks later. Just saying. Your has already been down 30 days. Unacceptable.

RKCRLR

OP
I went through a Lemon Law buyback on my C7. I won't go into all the details but I learned that once GM makes a buyback offer it stays on the books.
I was offered a buyback for some relatively minor problems. They had initially offered me an extended warranty but I got frustrated with how the problems were being addressed and requested a buyback. By the time the buyback offer was made they were making progress on the problems so I declined it and requested the extended warranty instead (I really liked the car). I subsequently had more problems and found out the buyback offer was still in the system. And they go back to the date of the first problem as far as the mileage deduction goes. This was in California, I don't know it it is the same in other states.
So, if you don't want to wait for another car, a strategy may be to get them to make a buyback offer. If they get it fixed and all is good (I'd still press for an extended warranty) then you keep the car. If you continue to have problems then go for the buyback.
But I can't guarantee what worked out for me will work out for you.

rgreenwood

Ditto on Wes (GM). Excellent gentleman to work with on any car from his dealership. Responsive and trustworthy !!

virginia23320

A quick update. The part that was replaced is a Valve Body for the transmission that has a built-in sensor. This sensor is what was sending bad readings to the computer. It was replaced yesterday and they are ding several test drives and tests today, and the car possibly can come home late today or tomorrow if all tests are good.

The first 30 days were very frustrating. There are two people at GM that contacted me from e-mails I sent and both have been great in resolving the issue. I am pretty surprised at how responsive GM has been at a management and executive level, but they have been.

Wes at Hendrick was very good to speak with also. He was very responsive to trying to get to the bottom of the 30 day delay.

To me it appears to be some miscommunication in the delays. I did get a complete printout of all communication from the dealership and GM. As an outsider to me it is easy to see why there was a 30 day delay, but, from the GM/dealership side they may look at the same information and think it is business as usual and customary delays. What I mean by that is that there was a lot of back and forth from the dealership to GM TAC. The dealership would ask a question or for direction and at times it would take 3-4 days to get a response. One scenario it was an 8 day delay to get a response. When that happens several times, 30 days comes pretty quick. There were a lot of examples of same day responses, but also examples of delayed responses.

In the end, last night I purchased another vehicle from Rick Hendrick, so that should give some indication that I was pretty happy with how GM and Hendrick have responded to this over the past few days.

Hopefully the car comes home and there are no additional issues.

RapidC84B

That's excellent to hear. I thought any trans issue was "full replacement". Nice that you didn't have to go through that.

Vette_Pilot

vndkshn

Lemon Laws differ state to state. VA's suck, been there, done that, finally said ef it and traded the vehicle in, dealer knew the issues and gave me proper trade in and a great deal on the new vehicle. In my case, vehicle went in multiple times with a slipping trans... or really, one that would lock and unlock the TC while cruising. Got all sorts of run arounds, filed lemon law, months later I eventually was told it needed a trans filter and fluid (at my expense of course) which also included a new design pan bolt set (again, at my cost). Argued it had done this since day one and I had around 20k miles on it, it couldn't be the trans fluid, they said they had to do that first since we were in "severe conditions"... stop and go traffic of N VA. So a couple hundred bucks later, out I go with my freshly serviced trans and new bolts. Immediately have the same problem and immediately contact the lemon law folks, they say take it back to the dealer. Two days later, "rebuilding the transmission and installing new valve body"... all under warranty, I ask about a refund for the trans service they told me would fix it.. nope. Checked invoice when I picked it back up, yup, they charged Dodge for all new trans pan bolts too. Almost 9 months went by after filling lemon law, nothing real was done.

Florida's is pretty excellent. Father went through that years ago on a Chevy truck (first year of that mid/late 90s model). Long story made short, went to the dealer multiple times for the same problem, unable to fix it. Enacts Lemon Law, GM contacts him and asks for one more shot to fix it, said they will send the expert down. Two/three weeks later, gets a call the truck is ready and fixed. Takes keys and two days later the problem is back. GM immediately bought the vehicle back and he bought a new truck from them... nicer one he owed less on due to the buyback. GM didn't want to mess with FL Lemon Law fight they knew they were going to lose. Best part, the lady at GM who he worked with once Lemon Law was enacted called him back a month or two later and told him they had actually fixed the truck, turns out the diagnosis of the first tech (needed a new wiring harness, he was told he was wrong) was correct. They put a wiring harness in and it fixed the truck.

OP's quandary... Sounds like he bought in FL, but car is in VA, and likely VA's laws apply.

Personally, I'd have already lost my **** on this dealer if it was my car.

Verboten993

If you keep the car make sure this is not reported on CarFax. If you sell the car later most buyers, including a dealer are going to knock the resale/trade-in price down significantly. Possibly 20% or more.

The car has been poked, prodded, and pulled apart. The car is mass produced and used car buyers will be able to find better cars without a history.

Unfortunately, the work history on the car will still be available which will impact the sale/price later.

RapidC84B

Not true at all... the car has a warranty. A part failed, a part was replaced. Did you even read the thread?

AORoads

I'm very pleasantly surprised at the outcome, response by GM, the exec involvement, the dealer person who took some point on it, the fact that all the communication was copied and given to OP, AND the purchase of another GM vehicle at Hendrick.

Except for the length of time and the problem, I am hoping it is now good all around. And that there will be no further problems with the car.