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As for your Ferrari salesman? Get off your high horse. Ferrari salesman hardly need to sell anything. They are image bound order takers and don't get me started on estimating the size of their ego's.
Never met a Ferrari salesman but I have read how Ferrari does their dealerships. It seems to be a step above slavery the numbers that they hold them to.
A Ferrari sales person is not rated on how many Ferrari's they sell, they are rated on how many options they sell. I'll have to find the article after reading it why someone would own a Ferrari dealer is beyond me. Sounds like the top 5 dealers make out, the rest are fodder.
He'll only do that if he learns to return phone calls and answer emails in a prompt manner. He has lost more sales because of that behavior than because of people unhappy with his videos, including from me. After two brush-offs because he was "too busy" at the end of the year I finally gave up and went to Macmulkin where we closed a deal in one day. I don't even know the salesman's name. Rick is his own worst enemy.
Had the same experience after buying two cars with him and went to someone that had time. Never be back.
Never met a Ferrari salesman but I have read how Ferrari does their dealerships. It seems to be a step above slavery the numbers that they hold them to.
A Ferrari sales person is not rated on how many Ferrari's they sell, they are rated on how many options they sell. I'll have to find the article after reading it why someone would own a Ferrari dealer is beyond me. Sounds like the top 5 dealers make out, the rest are fodder.
I agree that the Ferrari sale person may be an order taker. Just like every C8 sold for 1st year or 2 the sales person is just an order taker for sold unit.
Regardless as consumers anytime your spending 90k or more for a Chevrolet product it not asking too much to have professional sales and service staff.
As far as Ferrari the vast majority of dealer business is in preowned and Service.
I am in process of ordering the F8 expected delivery is January 2021. With dealership allocation of 3 per month for the F8.
I know that the Chevrolet store I have been doing business with for years the sale staff know a lot about trucks and Suv and very little about Corvette as the only sell one or so per week.
Silverado sales they sell 50 per week.
So I can understand why even the supposed Corvette specialist does not know as much as someone like myself who is a Vette enthusiasts and spend time on the forum learning from other Corvette enthusiasts.
I look forward to once we all start getting our cars and the forum can get back to sharing information on our new toys and away from stupid treads like this.
At this point aside from some of the rendering treads their not much real info on C8 just a bunch of folks trying to pass the time until we FINALLY get to see and hear real facts about our hobbies.
I also find it odd that if you mention that you might be into other sports car you get attached for being on a high horse.
Michigan's Ali Reda claims to have surpassed the legend Joe Girard
Enter Ali Reda, a salesman at Les Stanford Chevrolet and Les Stanford Cadillac, both in Dearborn, Mich. He claims to have shattered that record, selling 1,582 last year.
What a Beast.
30 cars per week or 5 per day, amazing!
Impressive yes, but remember Joe Girard sold cars the old fashioned way with a Roledex, phone and postal mail. They didn't have desktop computers or email then.
Impressive yes, but remember Joe Girard sold cars the old fashioned way with a Roledex, phone and postal mail. They didn't have desktop computers or email then.
Two sides to every coin.
Don't forget when Joe sold cars there was No Internet.
The guy has a reputation of not returning phone calls but has time to make all these nonsense videos with no real content??? SMH
hmmm. Interesting. I thought I was the only one. He never returned my call when I inquired about a New ZO6 purchase about a year ago. I thought that was extremely odd. I guess he didn’t need my money. Chevy Dude and 3 others returned my call with the hour.
Well, I have been gone for 8 days on a cross country trip that came up as the last second.
So I will not be saying anything that hasn't been said, just reinforce it. While Rick says he is no longer posting, you can bet your sweet *** he is looking.
I am on the side of the ego is bigger than the head(The one above the shoulders)
It is blatantly obvious to anyone on the planet this is about him and his ego.
If one of my employees pulled a stunt like this, they would be gone, plain and simple. We are a team at my business, if one is in trouble we are all in trouble If one gets invited, we don't go if all are not invited, or agree as a team which one goes and NO ONE would come to a Forum and whine like a 5 year old.
This guy is a minor player overall just a major player on the Corvette Forum, which we all know is a tiny % of Corvette ownership.
Personally I truly don't waste my time on his VLOG, it is at best pathetically amateurish. Anything beyond 3 minutes and you have lost the audience, as indicated by many here
Even worse he creates a VLOG(Did not watch, but a few minutes) about a wife ruining a purchase. I watched a few minutes and it is obvious it is all about him and his ego.
Seriously, you post a VLOG about a customer that has to back out of a deal due to a personal situation. If I was that attorney, I would have sued his *** off, and the dealer for even bringing it up in a public situation.
Welcome to working with customers... I see it all the time, but never in my life would I post publicly a situation like this... simply pathetic, IMO. You deal with the public, life happens, get over it.
Owning a very successful business in Silicon Valley this is not how it is done.
At best he should be selling Toyota Camry's and Smart Cars at the local neighborhood lot on pothole row.,or cleaning the rest rooms at the dealer
It is all about having class, providing customers with disruptive incredible service and creating a reputation as the place to go without the junior high antics. I had Silicon's Valley elite coming to my place. My customer list would make many people wet their pants as many are in the news. Why, I returned phone calls, dealt with these people and their egos, not mine.
In no way shape or form would I post publicly trouble I had with customers.
I wouldn't come near this guy to buy a car, as if anything goes south for any reason, he might post publicly about..
Since I am in the Auto Industry I have to say almost every Corvette owner I deal with is incredibly knowledgeable about their cars I drive mine a bit slow because I have zero interest in getting out of it. If I drove a Toyota Camry, I would drive like hell, because it is a POS and I want to get out of t as soon as I can.
Just because you own a fast car does not mean you have drive the crap out if it every time you get in it.
Good time for a thread hijack, because there's nothing left to be said here worth saying.
With regard to DCTs or any other auto transmission, having a respected outside vendor is only part of how it performs. GM will be the one having to tune it to the car. Porsche spent years refining the PDK.
Since were hijacking, as a supplier who tunes for OEMs, you gotta tell the OEM what they want. Don't let them trick you into thinking they came up with that themselves
Originally Posted by Michael A
Impressive yes, but remember Joe Girard sold cars the old fashioned way with a Roledex, phone and postal mail. They didn't have desktop computers or email then.
Originally Posted by Tennis & Golf Nut
Two sides to every coin.
Don't forget when Joe sold cars there was No Internet. No price shopping, not knowing numbers, etc... 10x more educated consumer today.
Yep back in that day, your local folks HAD to go through you (or another local dealer) too, which means IMO selling more cars to more educated buyers is even more impressive today.
hmmm. Interesting. I thought I was the only one. He never returned my call when I inquired about a New ZO6 purchase about a year ago. I thought that was extremely odd. I guess he didn’t need my money. Chevy Dude and 3 others returned my call with the hour.
When I owned a Home Services company I learned more from complaints than people giving us 5 stars.
A certain theme about Not returning phone calls and emails have been repeated several times.
Complaints show a Pattern. This is gold if you can fix it.
This would be a big Hot button if I was reading this.
As someone who has been in sales for more than forty years, for the life of me I can not understand why someone would not return a call.
That means you have a Warm to Hot prospect who will most likely buy from you and put cash in your pocket.
Why bother making videos on YT which take a long time to put together and lots of editing when there are calls to be returned from people with money?
Is Rick not getting these messages?
I was the #1 company in chicago wen I ran my ex company. Customer service and kissing azz was #1.
I gave refunds even when the customer was a 100% wrong. It wasn't worth bad reviews.
On Yelp a 1 star review negates Five 5 Star reviews. Same for Home Advisor, google reviews, etc..
I was so good at customer service that we literally couldn't handle new customers.
Repeat business and referrals kept my 12 employees swamped with work.
everyone made huge money, bonuses, new vans, etc...
The biggest complaint I got was "Boss, I can't handle all this overtime, my wife is going to divorce me." These guys were making $72.00 an hour incl benefits, over $100.00 on OT.
And all of it was because I had the Best Customer Service bar none. all my competitors were aholes, screwing customers left and right with **** employees.
BTW, I'm not accusing Rick of any of this. I know firsthand there are 3 sides to every story. the customer, rick, and the truth is somewhere in the middle.
If you're reading this rick you better pay attention.
I would have all calls go directly to my cellphone and **** everyone else.
There is Zero reasons for not returning phone calls, Zero.
When I owned a Home Services company I learned more from complaints than people giving us 5 stars.
A certain theme about Not returning phone calls and emails have been repeated several times.
Complaints show a Pattern. This is gold if you can fix it.
This would be a big Hot button if I was reading this.
As someone who has been in sales for more than forty years, for the life of me I can not understand why someone would not return a call.
That means you have a Warm to Hot prospect who will most likely buy from you and put cash in your pocket.
Why bother making videos on YT which take a long time to put together and lots of editing when there are calls to be returned from people with money?
Is Rick not getting these messages?
I was the #1 company in chicago wen I ran my ex company. Customer service and kissing azz was #1.
I gave refunds even when the customer was a 100% wrong. It wasn't worth bad reviews.
On Yelp a 1 star review negates Five 5 Star reviews. Same for Home Advisor, google reviews, etc..
I was so good at customer service that we literally couldn't handle new customers.
Repeat business and referrals kept my 12 employees swamped with work.
everyone made huge money, bonuses, new vans, etc...
The biggest complaint I got was "Boss, I can't handle all this overtime, my wife is going to divorce me." These guys were making $72.00 an hour incl benefits, over $100.00 on OT.
And all of it was because I had the Best Customer Service bar none. all my competitors were aholes, screwing customers left and right with **** employees.
BTW, I'm not accusing Rick of any of this. I know firsthand there are 3 sides to every story. the customer, rick, and the truth is somewhere in the middle.
If you're reading this rick you better pay attention.
I would have all calls go directly to my cellphone and **** everyone else.
There is Zero reasons for not returning phone calls, Zero.
Maybe he is too busy pulling stupid stunts for You Tube to do what his employer pays him to do.
I know if he worked for me and I read post after post about missed opportunities due to not return calls or replying to emails I put an immediate stop to this nonsense YOU TUBE stuff .
Last edited by Steve Garrett; 06-20-2019 at 10:04 PM.
Reason: Fixed Quote Box
The hubris to post this crap again here and over on C7. 100+ replies on the first post was not enough?
I actually fell very sorry for him in the same way I feel sorry for the girl who doesn’t get a pony on her 8th birthday.
Time to move on, the reveal is about the car and not you!
lol!
Originally Posted by mschuyler
Hmm. Brand new member with three four posts, every one of which defends Rick. Almost seems he came here just to do that.
Burner account? lol
Last edited by Steve Garrett; 06-20-2019 at 10:03 PM.
Reason: Merged Posts - Please use the Multi Quote button to respond to multiple people in a single response.
Maybe he is too busy pulling stupid stunts for You Tube to do what his employer pays him to do.
I know if he worked for me and I read post after post about missed opportunities due to not return calls or replying to emails I put an immediate stop to this nonsense YOU TUBE stuff .
If you offer exceptional customer service, I mean exceptional, people will pay a premium for your services and referrals up the wazzoo.
I would have my employees take in garbage cans that were curbside, pick up newspapers, fix 5 min repairs and charge nothing (but cost me 1 hour) send people Starbux gift cards and ask for referrals, Double the Manufacturers Warranty, give discounts to Vets, 1st responders, etc... my #1 job was to find ways to make people happy then ask for referrals.
I would have my Techs walk peoples dogs if they were busy. A $72.00 an hour dogwalker.
I would get written testimonials with their image, video testimonials, then post em on our website and send out via email.
Want to find out how quick the good word spreads on Yelp, Google and Facebook?
Get an Emergency call at the worst time, 2 hours pre-playoff game on a Sunday and the Bears are playing.
A big executive calls you begging with an open wallet for you to fix a major repair because he has 50 guest coming over and a catered party. His wife is crying her *** off.
Then after the job is completed tell him No extra charge, just our regular fees.
He begged me to charge him $2,000 extra, I said No. No weekend rates, no holiday charge, no Sunday charge, Zero.
"Can I tip your employees at least? NO!
I bailed out his huge Playoff party from becoming a disaster. Too late to call 50 couples, too late to cancel the caterer, the bartender, etc...
Gave 2 of my Techs $200 each as a Bonus and a week later gave me an account to his 12 locations worth hundreds of thousands per year.
It's called "The Law of Reciprocity." Use it.
P.S. Hopefully you're catching on Rick.
Last edited by Tennis & Golf Nut; 06-18-2019 at 12:28 AM.
St. Jude Donor '06-'08-'10-'11-'12-'13 '14-'15-'16-'17-'18-'19
One of our Chevy dealerships runs their TV ads like a circus advertisement. Lots of excitement, jumping up and down, a barker, you name it. I will not ever buy a Corvette from them. At my age, I don't want to deal with the idiocy of a company that thinks that their ads make car buying exciting or a trip to the circus.
Give me a courteous mature adult who is willing to take the time to answer my questions, honestly, and not try and steer my decision for me.
What in the world is wrong with some of you? So obviously he is passionate about Corvette and wanted to go to the reveal. That seems pretty clear, so he made a you tube video about it - the horror! You act as if he punched you in the face, then to have this mob mentality and 3 pages of attacking the guy. How about follow the golden rule, and don't say things that you wouldn't say to someones face. The good old internet has really ruined society. Wow
You can bet your guys is selling a heck of a lot more than 2 cars per week that Rick is selling.
.
I have no doubt about that at all. This guy moves a ton of sh*t...
I imagine Rick is selling more than Corvettes, though he is likely focused on Corvette deals coming into that dealer though I'd think. I'd think 90% of those Corvettes sold annually are prob Rick's deals.
06-17-2019, 07:34 PM
A $72.00 an hour dogwalker. 
