Iro
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11-02-2019, 01:53 PM
Yes, and that is one of the exact ones I'm talking about...that I would have accepted. But that option was taken off of the table early on. That's why I didn't want to post before what options I had. Because then everybody was going to start posting cars. And that option is not on the table and has not been for a while now.
I really dislike that people keep saying I'm not a fighter. If I weren't, I would have given up and picked up the car a long time ago. It is clear that most of you are speaking from point of view of not having actually dealt with any kind of problems with GM. Those that think that throwing a tantrum is going to get you what you want with GM... are very naive. Every time either I or GM has a proposal...it takes 7 to 10 days to send that idea up the ladder to the powers-that-be that decide the outcome.
It's very true that behind the scenes I've been doing and making calls daily. Not to just GM. I don't post every single thing I do on this forum.
Since they said take it or leave it we're not negotiating anymore . I very calmly gave them MY ultimatum. Take the entire car back , give me my money back 100%...Or meet my very reasonable demands. That's it....and I got what I asked for!
Oh yeah, I was told because I was always calm, but firm, that actually played to my favor
I really dislike that people keep saying I'm not a fighter. If I weren't, I would have given up and picked up the car a long time ago. It is clear that most of you are speaking from point of view of not having actually dealt with any kind of problems with GM. Those that think that throwing a tantrum is going to get you what you want with GM... are very naive. Every time either I or GM has a proposal...it takes 7 to 10 days to send that idea up the ladder to the powers-that-be that decide the outcome.
It's very true that behind the scenes I've been doing and making calls daily. Not to just GM. I don't post every single thing I do on this forum.
Since they said take it or leave it we're not negotiating anymore . I very calmly gave them MY ultimatum. Take the entire car back , give me my money back 100%...Or meet my very reasonable demands. That's it....and I got what I asked for!
Oh yeah, I was told because I was always calm, but firm, that actually played to my favor
10-21-2019, 05:41 PM
#2
Le Mans Master
No idea who, or what any of this means, but in before the 
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10-21-2019, 06:24 PM
#5
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Winner 2020 C7 of the Year - Modified
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10-21-2019, 06:41 PM
#6
Le Mans Master
If your going to post a new thread can you at least add some context for the rest of the forum?
10-21-2019, 07:12 PM
#7
Team Owner
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Zjoe6 (10-21-2019)
10-21-2019, 07:38 PM
#9
Give me a couple of hours to get out of rush-hour traffic...feed my mom and I will update.
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10-21-2019, 07:43 PM
#10
Melting Slicks
Thread Starter
She bought a new 2019 GS on the east coast, delivered from Bowling Green to Calif . Would not start ,was torn apart and she wanted a new vet. A couple of members here got into a pizzing match about who was right about something and the thread got locked . Over 55,000 views and 5,000 posts so I just figured everyone here new about it .
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10-21-2019, 07:43 PM
#11
Melting Slicks
Thread Starter
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RonC7 (10-21-2019)
10-21-2019, 07:49 PM
#12
Le Mans Master
She bought a new 2019 GS on the east coast, delivered from Bowling Green to Calif . Would not start ,was torn apart and she wanted a new vet. A couple of members here got into a pizzing match about who was right about something and the thread got locked . Over 55,000 views and 5,000 posts so I just figured everyone here new about it .
10-21-2019, 09:02 PM
#13
Le Mans Master
Thanks for the explanation OP, now I remember
10-21-2019, 09:04 PM
#14
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Yeah, this looks like it was meant to be one of those especially meaningful C8 threads. 
10-21-2019, 09:34 PM
#15
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Hope it works out for her. Not the way to start out a Corvette ownership experience.
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devnull (10-21-2019)
10-22-2019, 01:01 AM
#16
I've had about 5 hours of sleep in last 2 days...I hope this reads coherently...
GM Executive Resolution team contacted me at beginning of month. Asked me what I wanted. They would try to make it happen. I said...I wanted a new car. First choice...get refund and place order for new car. If this was not possible then get replacement car. I told them I did not want the car that was torn apart and put back together.
Rep said they were in touch with both district managers said they would work something out. Couple weeks later they got in touch me me and told me they were authorizing a replacement car. For me to start looking for one. This was on a Thursday or Friday. I thought...this is not what I expected. I thought GM would do a search. So I'm kinda busy with my mom..dont have a lot of free time. But I spent the next 4 days scouring sites and dealership inventories. I'm getting frustrated because it's taking me forever to click on each car to see what wheels they have or the sticker to see if there are things that you cant filter like interior color etc. -I cant find an exact match. I can find ones close but with extra stuff. So I ask, what do you do in this case? Do I get the extra things for free?
I waited a week. No answer. I had already let go of my lawyer. At this point they were going to give me a new car. Lawyer would not get paid otherwise. Lawyer said I could only hope for extended warranty and cash settlement. Not new car.
Then I found out that C7s are still in production. So I said..hey, I want a new car.. add one to the list. Instead of 600 make it 601. Rep said I'll tell them. Week passes by...say sge will get in touch Tuesday. But that it will be around 12 my time… because of the time difference and they get off at 430. So I would never get a call after 1pm because of that.
Tuesday rolls around nothing. Thursday I email. Say is there any news? Get an email back, still reviewing your case, will get in touch with you on Tuesday.
I think maybe something is happening. I wait until Tuesday. 1 p.m. rolls around. 1:30 p.m. rolls around. Nothing. At about 2:15 I give up, knowing they are now closed. I decide to bathe my mom. I go get towels and set everything up..walk by my phone to see a missed call...and an email saying they called and no one answered. I immediately call back leave a message send an email. No call back.
Later I call courtesy delivery salesguy. Find out that the rep after she called me had called him. Why does she keep calling him? They have nothing to do with it. They should be calling MacMulkin or ME.
He tells me that the rep told him I wanted a new car. He said well his dealership cant do that. Again, I said why is GM even telling courtesy delivery dealership I want new car? They don't have anything to do with anything.
So courtesy delivery guy says you know what..i'm gonna call MacMulkin. Ask them if they can order you a new car. If anyone can they can. They have more clout and allocations then we do.I shrug and say okay. But I don't think you're going to get anywhere with them.
So he calls me back and he says he talked to the manager, who said we thought this was resolved a long time ago. They got their money and they didn't check on anything and they don't care. And then they said, no nobody can order more cars. Once again I'm thinking but GM can. Then they said, you know if it had been a couple of months ago, we could have done that. HELLO..it WAS a couple of months ago that I asked for a new car...sigh….
Then my guy said, well you have a car that's exactly like hers on your lot except it has chrome wheels. They said that GM has to buy my car back first...and they arent gonna do that. Huh? I thought GM said that they would give me a new car? MacMulkin was useless as usual. They don't care.
Then rep said that GM was offering an extended warranty if I kept the car I have. By now, I'm sooo frustrated. We are going round and round in circles.. it's been now almost a month since I've been dealing with GM Resolution team. And we're right back to where we started? 71 days later. If they were going to give me a new car...shouldn't the other one have been bought back by now?
I called GM resolution rep yesterday and left a message. Please call me today. I want to talk to you personally. Nothing.
So now does any consumer reporter feel like taking this on the news? Because I'm getting sick of this run around. And GM contacting a dealership that doesn't even have anything to do with the car. And discussing anything with them. What the heck? And I couldn't be any more disappointed in MacMulkin… who could literally could care less and have never called me to offer any solution or assistance or even find out what happened. And that's where we are at.
GM Executive Resolution team contacted me at beginning of month. Asked me what I wanted. They would try to make it happen. I said...I wanted a new car. First choice...get refund and place order for new car. If this was not possible then get replacement car. I told them I did not want the car that was torn apart and put back together.
Rep said they were in touch with both district managers said they would work something out. Couple weeks later they got in touch me me and told me they were authorizing a replacement car. For me to start looking for one. This was on a Thursday or Friday. I thought...this is not what I expected. I thought GM would do a search. So I'm kinda busy with my mom..dont have a lot of free time. But I spent the next 4 days scouring sites and dealership inventories. I'm getting frustrated because it's taking me forever to click on each car to see what wheels they have or the sticker to see if there are things that you cant filter like interior color etc. -I cant find an exact match. I can find ones close but with extra stuff. So I ask, what do you do in this case? Do I get the extra things for free?
I waited a week. No answer. I had already let go of my lawyer. At this point they were going to give me a new car. Lawyer would not get paid otherwise. Lawyer said I could only hope for extended warranty and cash settlement. Not new car.
Then I found out that C7s are still in production. So I said..hey, I want a new car.. add one to the list. Instead of 600 make it 601. Rep said I'll tell them. Week passes by...say sge will get in touch Tuesday. But that it will be around 12 my time… because of the time difference and they get off at 430. So I would never get a call after 1pm because of that.
Tuesday rolls around nothing. Thursday I email. Say is there any news? Get an email back, still reviewing your case, will get in touch with you on Tuesday.
I think maybe something is happening. I wait until Tuesday. 1 p.m. rolls around. 1:30 p.m. rolls around. Nothing. At about 2:15 I give up, knowing they are now closed. I decide to bathe my mom. I go get towels and set everything up..walk by my phone to see a missed call...and an email saying they called and no one answered. I immediately call back leave a message send an email. No call back.
Later I call courtesy delivery salesguy. Find out that the rep after she called me had called him. Why does she keep calling him? They have nothing to do with it. They should be calling MacMulkin or ME.
He tells me that the rep told him I wanted a new car. He said well his dealership cant do that. Again, I said why is GM even telling courtesy delivery dealership I want new car? They don't have anything to do with anything.
So courtesy delivery guy says you know what..i'm gonna call MacMulkin. Ask them if they can order you a new car. If anyone can they can. They have more clout and allocations then we do.I shrug and say okay. But I don't think you're going to get anywhere with them.
So he calls me back and he says he talked to the manager, who said we thought this was resolved a long time ago. They got their money and they didn't check on anything and they don't care. And then they said, no nobody can order more cars. Once again I'm thinking but GM can. Then they said, you know if it had been a couple of months ago, we could have done that. HELLO..it WAS a couple of months ago that I asked for a new car...sigh….
Then my guy said, well you have a car that's exactly like hers on your lot except it has chrome wheels. They said that GM has to buy my car back first...and they arent gonna do that. Huh? I thought GM said that they would give me a new car? MacMulkin was useless as usual. They don't care.
Then rep said that GM was offering an extended warranty if I kept the car I have. By now, I'm sooo frustrated. We are going round and round in circles.. it's been now almost a month since I've been dealing with GM Resolution team. And we're right back to where we started? 71 days later. If they were going to give me a new car...shouldn't the other one have been bought back by now?
I called GM resolution rep yesterday and left a message. Please call me today. I want to talk to you personally. Nothing.
So now does any consumer reporter feel like taking this on the news? Because I'm getting sick of this run around. And GM contacting a dealership that doesn't even have anything to do with the car. And discussing anything with them. What the heck? And I couldn't be any more disappointed in MacMulkin… who could literally could care less and have never called me to offer any solution or assistance or even find out what happened. And that's where we are at.
Last edited by lro; 10-22-2019 at 03:58 AM.
10-22-2019, 09:23 AM
#17
Melting Slicks
Thread Starter
Dang, I was hoping for better results !! Keep pushing them , I would not want that car either .As for the wheels , they are crap anyhow chrome or non chrome .
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rogergcam (10-26-2019)
10-22-2019, 11:26 AM
#20
Burning Brakes
..yeesh. awful. It almost sounds like they started to rectify everything but ended up with a chiefs and Indians problem. That sucks. Maybe one last talk with them about only talking with you, not either of the dealers? Hopefully nothing else screwy can possibly happen and this finally sorts itself soon.