Scudz

I was responding to you. I’m at the opposite side of the state, all good over here.

amg

Always have the above Mercedes insurance on my last 3 cars. Never had a wheel issue but two flats (from nails in driver front and rear) in just last 6 months. Paid $50 deductible each time.

Spaceme1117

Can confirm. North Kentucky and just across the river in Cincinnati, there are tons of pots holes that still have not been repaired since this past winter. Add in tons and tons more of 18-wheeler traffic (and increasing) because of so many warehouses being build here in north Kentucky to utilize the under-used airport. The roads here are awful.

And there is about to be EVEN MORE truck traffic as Amazon is building a massive warehousing and shipping terminal at the CVG airport.

Scudz

Cincinnati = No C7 Zone

Corvette ED

I just got a GS convertible on Friday? Is the problem with the black or chrome wheels or both?

Scudz

Mine are chrome. Just got back from a top down summer drive. I’m not enjoying this car anymore.

joemessman

Scudz unfortunately their are apologists for GM. You have a legitimate issue. I have hit pot holes like they are going out of style with my 19 and 18 inch wheels on the Stingray and never bent or cracked a rim. I realize they are not the wider 20 and 19 inch, but they should have been manufactured to survive normal everyday driving. Stay with it and don't give up. Normal everyday driving includes various pot holes to some degree.

Coach32

Excluding wheel issues.....I haven’t had much luck getting any satisfaction from GM customer service. I had a starter problem that never was resolved. All customer service did was refer me back to my dealership. I was able to walk away with another identical car replacement at a reasonable price

Scudz

I can’t figure out why I have not been given documentation of warranty denial. I asked the dealer when I was leaving and the service guy said he would have to get it from the service specialist that was handling my visit. He said it would be on an email chain. I have not heard back from the dealer. GM customer care couldn’t produce it. Is this normal? Are you just supposed to say ok and walk away? Has anyone received written documentation of warranty denial for wheel issues?

Marcho Polo

Yes, I received an email from GM with my vin stating that "the concern in question was not eligible for warranty coverage."

I'm on the fence about calling GM 800 number to press this. Likely a waste of time.

Scudz

Did the email say why your claim was declined? I checked my email and have not received anything yet, but it’s only been 2 business days.

The warranty manual has steps to pursue warranty. I believe the last one is the Better Buisiness Bureau. I think it is worth documenting.

Scudz

I just got off the phone with my dealer’s parts department. The parts representative told me the cost for all 4 wheels is $3900. He also said availability is unknown, they are on back order with no ETA.

Way to to provide customer satisfaction GM, especially for those with wheel warranty needed to cover your mistake. I can’t even fix my car if I’m paying for GM parts.

ShagVette

If you get the same rims, won't you get the same issue again sooner or later?

dbdave

Wheels being on backorder may mean GM didn't have enough produced for stock, the demand is too high for the stocking level, there is a known or suspected manufacturing defect and entire inventory has been pulled, or the wheels have been pulled from stock waiting evaluation, testing and a new, updated wheel is being manufactured. We can only hope the reason is for the latter and they aren't producing more of the same.

1SG_Ret

Yes, I must agree that 3 wheels going bad is unacceptable and unlikely unless you are running the Baja. Unfortunately (for you), GM covered their keister's with the underscored above... Apparently normal wear is about 6K miles driven in the fashion you do on American roads. Unacceptable in my eyes, but their warranty coverage leaves replacement costs clearly on the owner.

Spaceme1117

I would think you would.

If I was going to have to pony up $3900 for some replacement wheels, I would get an aftermarket set that I liked that will be much less likely to bend or break. I would imagine most aftermarket wheels come with some sort of warranty.

The GM vehicle warranty is worthless apparently when it comes to the obviously defective factory wheels.

Steve_R

Why on earth would you replace them with more of the same? You know you can get better aftermarket wheels cheaper, right?

L8ter

OK, so you denied the wheel and tire warranty, and saved a few bucks.
I’ve never denied it and it’s paid off multiple times on the last five cars I’ve owned. Just saying I would never I have a car with low profile tires without a wheel & tire warranty.

Now you would actually consider giving GM nearly $4000 for the same low-quality wheels?

Scudz

I’m making a point. GM built the car and they can't support keeping it on the road. They must sell a separate wheel warranty because they know that their wheels don’t hold up to normal driving. Now, they can’t even provide wheels to those customers that bought the special insurance. I wonder if they are sneaking in some kind of process or material improvement due to all of the issues, complaints, forum posts, car articles, BBB reports, and lawsuits.

I do like the style of the GS wheels and factory look.

However, I would never spend $4K on made in Mexico wheels, especially when the wheels have proven to be so problematic.

Scudz

Good luck getting a replacement if you need one. So you used the insurance multiple times. That says something. You even admit GM wheels are low quality. I wasn’t aware of this at the time of purchase.

I should have done the research before buying. I never really had low profile tires other then an 84 corvette when I was a kid. I drove that car straight over a curb and through 3 front yards and off the curb after losing control around a turn. I thought for sure there was going to be damage, but to my surprise there was none. Again, I was like 22 years old and screwing around. Today, I use my vehicle like most responsible drivers. When I bought the car, they offered me the wheel insurance. I asked “why? Are they weak? Am I going to need it? They said no, unless you hit something major. Well I knew what it took to break a wheel on a regular passenger car like my Pontiac Grand Prix, which happened in the winter. It was a severe hit at high speed. So I decided to go without the insurance based on probability as I knew it. It’s weird that the old corvette survived and completely understandable why the Pontiac didn’t. For the C7, I have hit nothing that would cause me to even raise an eyebrow, I don’t drive it in the winter, I haven’t hit anything violently, I don’t drive it like an idiot, yet all 4 wheels are bent beyond specification.