How pissed am I?
12-12-2014, 05:25 PM
#21
Safety Car
Sorry I haven't updated this, but I was out of town the last week. 
Just got back from the dealer. There's good news and weird news. The dealer had new, 2 week old, Service Manager who took this very seriously. He immediately had someone reduce the oil level to normal, and he confronted the tech in question....
Just got back from the dealer. There's good news and weird news. The dealer had new, 2 week old, Service Manager who took this very seriously. He immediately had someone reduce the oil level to normal, and he confronted the tech in question....
12-12-2014, 08:54 PM
#24
Team Owner
12-13-2014, 08:28 AM
#25
Issues like this can happen with any make car, not just Chevrolet.
There are plenty of Chevy dealerships to choose from. Best advice is to take the car to a different dealership next time. Regardless, this dealership lost the privilege of doing business with you.
There are plenty of Chevy dealerships to choose from. Best advice is to take the car to a different dealership next time. Regardless, this dealership lost the privilege of doing business with you.
Last edited by RedC7AZ; 12-13-2014 at 08:33 AM.
12-13-2014, 08:42 AM
#26
Racer
Can't imagine why they wouldn't fire the tech on the spot. Having such a person on the staff means it is just a matter of time before this happens:
http://jalopnik.com/dealership-total...eal-1498804012
Many probably remember the "discussions" about that event here on the forum. While searching for the link, I discovered that nearly all of the negative reviews of First State Chevrolet associated with that event, on places like Google or Yelp, have been purged. I remember hundreds of scathing reviews and comments being posted at the time, and now they are all mysteriously gone. Just remember that next time you rely on reviews to select a business.
http://jalopnik.com/dealership-total...eal-1498804012
Many probably remember the "discussions" about that event here on the forum. While searching for the link, I discovered that nearly all of the negative reviews of First State Chevrolet associated with that event, on places like Google or Yelp, have been purged. I remember hundreds of scathing reviews and comments being posted at the time, and now they are all mysteriously gone. Just remember that next time you rely on reviews to select a business.
12-13-2014, 10:13 AM
#27
Team Owner
Can't imagine why they wouldn't fire the tech on the spot. Having such a person on the staff means it is just a matter of time before this happens:
http://jalopnik.com/dealership-total...eal-1498804012
Many probably remember the "discussions" about that event here on the forum. While searching for the link, I discovered that nearly all of the negative reviews of First State Chevrolet associated with that event, on places like Google or Yelp, have been purged. I remember hundreds of scathing reviews and comments being posted at the time, and now they are all mysteriously gone. Just remember that next time you rely on reviews to select a business.
http://jalopnik.com/dealership-total...eal-1498804012
Many probably remember the "discussions" about that event here on the forum. While searching for the link, I discovered that nearly all of the negative reviews of First State Chevrolet associated with that event, on places like Google or Yelp, have been purged. I remember hundreds of scathing reviews and comments being posted at the time, and now they are all mysteriously gone. Just remember that next time you rely on reviews to select a business.
It's called "the Time Factor", since time has passed your memory isn't what it used to be. So you must be remembering things you thought you read. Guess there just might be a pattern(s) immerging here after all .....
12-13-2014, 12:41 PM
#28
Racer
http://www.usatoday.com/story/news/n...viral/4505435/
12-13-2014, 12:58 PM
#29
Team Owner
Don't feel bad, I've been accused of having similar memory lapses as well, I hate it when that happens...
Your observations and research are without a doubt rather intriguing though! Gives one pause as to why it would all have been redacted - hmmmmm
Your observations and research are without a doubt rather intriguing though! Gives one pause as to why it would all have been redacted - hmmmmm
Yes, memory is so bad it is even corroborated by news stories at the time, ref: the comment about "google reviews" in USA Today:
http://www.usatoday.com/story/news/n...viral/4505435/
http://www.usatoday.com/story/news/n...viral/4505435/
12-13-2014, 01:20 PM
#30
Instructor
Thread Starter
Mike.dawson,
My apologies to learn that these vehicle/dealership concerns are causing you a great deal of displeasure. If you feel additional assistance is necessary, I can communicate this with the dealer's Customer Experience Managers. Please message us privately if you would like to discuss this further, or if you simply want this matter documented.
William R.
Chevrolet Customer Care
My apologies to learn that these vehicle/dealership concerns are causing you a great deal of displeasure. If you feel additional assistance is necessary, I can communicate this with the dealer's Customer Experience Managers. Please message us privately if you would like to discuss this further, or if you simply want this matter documented.
William R.
Chevrolet Customer Care
12-13-2014, 01:31 PM
#31
Instructor
Thread Starter
[QUOTE=Rgeezer;1588475699]Can't imagine why they wouldn't fire the tech on the spot. Having such a person on the staff means it is just a matter of time before this happens:
If I had pressed that option they might have fired him, but I stated up front I wasn't looking to get anyone fired. As it is he's got a formal reprimand and no more chances. The local SM also said he would use this as an opportunity remind the entire staff about proper behavior. That's good enough for me.
If I had pressed that option they might have fired him, but I stated up front I wasn't looking to get anyone fired. As it is he's got a formal reprimand and no more chances. The local SM also said he would use this as an opportunity remind the entire staff about proper behavior. That's good enough for me.