What could possibly have caused this?
05-28-2014, 12:43 AM
#81
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If all C7s are built the same way from the same parts built in the same plant they will all crack until a viable fix is in place. They all have orange peel don't they? You can assume the cracks are there too. One car isn't different from another in this case. The real horror is the fact GM is gluing broken parts instead of replacing them at the plant.
Last edited by RKInIL; 05-28-2014 at 12:47 AM.
05-28-2014, 01:37 AM
#82
16 Vettes and counting…..
If all C7s are built the same way from the same parts built in the same plant they will all crack until a viable fix is in place. They all have orange peel don't they? You can assume the cracks are there too. One car isn't different from another in this case. The real horror is the fact GM is gluing broken parts instead of replacing them at the plant.
GM is betting that percentage is insignificant. Don't expect a recall or acknowledgment. A fix will be in place (or may already be) before this issue blows up and those unlucky few (20,000 +?) will just have to ignore it, wonder about it, or just put it out of their mind. Or, they can remove the front bumper themselves, find the cracks (or not), and take the necessary measures for repair.
As I expected, not a peep yet out of the Customer Service Reps that are on this site. It's not like they're actually a customer advocate.....they work for GM and can/will only post about something after GM approves their comments. I'm sure they have been helpful to some people but my guess is that they only offer help and post about it after that "help" as been approved by GM first. I can't imagine one of these reps running to their manager and fighting for the greater good based on the gripes of a forum member. Damage control takes precedence over the almighty dollar.
Integrity can be defined as doing the right thing when nobody is looking. Based on ignition key issue, I thing we all know where GM's integrity is.
05-28-2014, 08:20 AM
#83
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Well, as far as we know, they only glued one fender. The yellow car had no adhesive. Is it likely that there are more such cases? Of course....but how will we really ever know this? What percentage of owners will be forced to remove the front bumper for any reason other than an accident? And what percentage of owners will ever read about this issue and go so far as to check? I doubt many dealers will remove the front bumper to inspect for such a possibility under warranty without some sort of official recall or TSB.
GM is betting that percentage is insignificant. Don't expect a recall or acknowledgment. A fix will be in place (or may already be) before this issue blows up and those unlucky few (20,000 +?) will just have to ignore it, wonder about it, or just put it out of their mind. Or, they can remove the front bumper themselves, find the cracks (or not), and take the necessary measures for repair.
As I expected, not a peep yet out of the Customer Service Reps that are on this site. It's not like they're actually a customer advocate.....they work for GM and can/will only post about something after GM approves their comments. I'm sure they have been helpful to some people but my guess is that they only offer help and post about it after that "help" as been approved by GM first. I can't imagine one of these reps running to their manager and fighting for the greater good based on the gripes of a forum member. Damage control takes precedence over the almighty dollar.
Integrity can be defined as doing the right thing when nobody is looking. Based on ignition key issue, I thing we all know where GM's integrity is.
GM is betting that percentage is insignificant. Don't expect a recall or acknowledgment. A fix will be in place (or may already be) before this issue blows up and those unlucky few (20,000 +?) will just have to ignore it, wonder about it, or just put it out of their mind. Or, they can remove the front bumper themselves, find the cracks (or not), and take the necessary measures for repair.
As I expected, not a peep yet out of the Customer Service Reps that are on this site. It's not like they're actually a customer advocate.....they work for GM and can/will only post about something after GM approves their comments. I'm sure they have been helpful to some people but my guess is that they only offer help and post about it after that "help" as been approved by GM first. I can't imagine one of these reps running to their manager and fighting for the greater good based on the gripes of a forum member. Damage control takes precedence over the almighty dollar.
Integrity can be defined as doing the right thing when nobody is looking. Based on ignition key issue, I thing we all know where GM's integrity is.
We will investigate and respond accordingly.
William R.
Chevrolet Customer Care
05-28-2014, 08:48 AM
#84
Race Director
Maybe someone can post a DIY on the front fascia removal. Then, we can all remove ours this weekend and see if they are all cracked.
Until then, it's a bunch of keyboard engineers/budding Dick Tracy's flapping on.
Jimmy
PS. What I am curious about:
Has the OP's car had new fenders attached yet? If so, did they crack when they were fitted/bolted down. If they DID, then we have a DESIGN flaw....if they DIDN'T, then we have shoddy assembly.
Until then, it's a bunch of keyboard engineers/budding Dick Tracy's flapping on.
Jimmy
PS. What I am curious about:
Has the OP's car had new fenders attached yet? If so, did they crack when they were fitted/bolted down. If they DID, then we have a DESIGN flaw....if they DIDN'T, then we have shoddy assembly.
Last edited by jimmyb; 05-28-2014 at 08:51 AM.
05-28-2014, 12:28 PM
#85
If all C7s are built the same way from the same parts built in the same plant they will all crack until a viable fix is in place. They all have orange peel don't they? You can assume the cracks are there too. One car isn't different from another in this case. The real horror is the fact GM is gluing broken parts instead of replacing them at the plant.
I've had to evaluate problems similar to this in my line of work. A tolerance "stack up" evaluation is done to determine if all the parts involved on the edge of the specification would cause excessive stress to the material.
The material itself would have to be evaluated for any internal voids in the molding process. This could vary by batch.
Might be a small batch issue but this shouldn't be dismissed.
05-28-2014, 03:27 PM
#86
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I wouldn't go that far yet. Things like this are usually marginal if design related. All cars are not exactly the same because of the tolerance allowed in each part.
I've had to evaluate problems similar to this in my line of work. A tolerance "stack up" evaluation is done to determine if all the parts involved on the edge of the specification would cause excessive stress to the material.
The material itself would have to be evaluated for any internal voids in the molding process. This could vary by batch.
Might be a small batch issue but this shouldn't be dismissed.
I've had to evaluate problems similar to this in my line of work. A tolerance "stack up" evaluation is done to determine if all the parts involved on the edge of the specification would cause excessive stress to the material.
The material itself would have to be evaluated for any internal voids in the molding process. This could vary by batch.
Might be a small batch issue but this shouldn't be dismissed.
05-28-2014, 03:39 PM
#87
My group actually looks at new product field problems and recommends solutions, usually for the following year or build. Believe me GM is aware of every problem mentioned here and a team looks at it to determine root caused and corrective action.
05-28-2014, 05:20 PM
#88
16 Vettes and counting…..
I'm an engineer but not for GM or the automotive industry. However the basic principals apply. I do work with a former GM engineer and another was a PM for Ford.
My group actually looks at new product field problems and recommends solutions, usually for the following year or build. Believe me GM is aware of every problem mentioned here and a team looks at it to determine root caused and corrective action.
My group actually looks at new product field problems and recommends solutions, usually for the following year or build. Believe me GM is aware of every problem mentioned here and a team looks at it to determine root caused and corrective action.
05-31-2014, 10:10 AM
#91
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Had to have my bumper pulled and replaced (long story, another time...). With the bumper off I get a call from body shop asking about the right fender where it was cracked and adhesive had been applied. My reaction was "what??!" Only time my car has been out if my possession was when I took the car in for 1st oil change and to have the radio reflashed. They ended up bricking the radio and having to outright replace it which called for an overnight stay. That is the only time car has not been with me and only place where I can imagine adhesive could have been applied unless bowling green ships them that way. My body shop tech said I would not have noticed it without bumper off. Could this have happened by lifting car for oil change? Wtf???
Service mgr (body work being done at same dealer as service) supposedly going to give me a call. Don't even know how to approach this...
Service mgr (body work being done at same dealer as service) supposedly going to give me a call. Don't even know how to approach this...
05-31-2014, 01:36 PM
#92
16 Vettes and counting…..
Maybe someone can post a DIY on the front fascia removal. Then, we can all remove ours this weekend and see if they are all cracked.
Until then, it's a bunch of keyboard engineers/budding Dick Tracy's flapping on.
Jimmy
PS. What I am curious about:
Has the OP's car had new fenders attached yet? If so, did they crack when they were fitted/bolted down. If they DID, then we have a DESIGN flaw....if they DIDN'T, then we have shoddy assembly.
Until then, it's a bunch of keyboard engineers/budding Dick Tracy's flapping on.
Jimmy
PS. What I am curious about:
Has the OP's car had new fenders attached yet? If so, did they crack when they were fitted/bolted down. If they DID, then we have a DESIGN flaw....if they DIDN'T, then we have shoddy assembly.
06-02-2014, 01:41 PM
#95
Drifting
They Don't know it but sometimes just aggravating others makes people feel good. I don't know if mine's like that or not but she's sure screwed together tight and has 10200 miles now. I don't know anymore than the non-owners posting but it could turn out to be nothing, something, or even a tie down issue from shipping. Let's just watch and see.
06-02-2014, 11:55 PM
#96
16 Vettes and counting…..
06-03-2014, 07:35 PM
#97
Melting Slicks
06-03-2014, 09:01 PM
#98
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06-03-2014, 10:58 PM
#100
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