mpuzach

You are a better man than I can ever hope to be, Marvin. The fact that someone drove the car for 30 miles and they haven't a clue who it was or how it happened points to something seriously wrong at that dealership. One cannot help but admire you for keeping your cool; under the same circumstances there's no way I could do it.

LT1xL82

JeffInDFW

Honestly, you are better off setting your car on fire than taking it to any GM dealership. I'm 46, a GM lifer, and I've never had a good experience at a GM dealership service department. MINI, VW, Nissan, excellent. GM dealers? Gouge out your own eyes, it is quicker and less painful.

clayton1

Ya, a brand new car...Under 100miles!! And someone, to whom the SM has no idea took and added 30 miles?!?! Doesnt seem right to me, and to let it go is asinine, imo. The way the OP is handling it is great, but if he doesnt get answers then somethings gotta give, where are peoples morals these days? I dont get it, nobody drives my *hi* without asking me and receiving permission first..its just common courtesy and a respect thing.

ZeeOSix

If someone gets fired over it, then I'd say they deserve it. Any dealership should make it a baseline rule that any employee caught joy riding any customer's vehicles will be fired immediately!

oldschoolvette

That is amazing you are so calm over this

cbboarder

I took my vehicle in yesterday to address paint (by GM rep), body panel alignment, exhaust, headliner, seat and PTM issues. I took pictures of mileage and rev history. I specifically told the SM that it didn't want the vehicle test driven without my permission and he assured me it would only be driven to the service bay and back. I'm confident everything will be fine.

Vetteman Jack

OP - I applaud you for the way you have handled this so far. Will be interesting to hear what the service manager says to you after investigating what happens. There should not have been any logical reason for them to put 30 miles on your car if all the work was done in-house.

5.4ever

Please let us know how they handle this and if they try to BS you aorund, let them know you will file a complain and write it all over these boards telling what a ****** dealer they are...

Not to sound like an *** but these are the kinda cars that need major mechanical work done @ 30k miles because some jerk off decided to cut the lifespan of your tranny or clutch by about 70%

craig04c5

Time to let GM know about the extra mileage driven??

LIStingray

I am sure whoever put the extra 30 miles on it drove it no harder than many of us do to that Hertz rental car you got at the airport

bgood

Marvin did you check out your sister's C7 to see if it had any paint/panel issues?

JimNeedsC7

I also admire your cool rational approach to this - that would be very hard for me to pull off.

I was raised to break in a car with care, even though I know that some people don't agree with that approach. It would drive me crazy to think that someone that does not care about the car at all drove it and probably abused it. I mean, it is an awesome performance machine - it is almost guaranteed that it was abused - and at low mileage where I would think it could do some actual mechanical damage.

My 390 hp pickup had to be driven in from another city and it bothered the hell out of me to see those early miles put on by someone else, even though I had no reason to think that it was abused. It came with a HP exhaust and it sounds great - you would have to be dead to not put your foot in it, at least a bit.

I am glad to hear that the body work came out well, that you are satisfied with the result and lets hope that nothing bad happened during that 30 miles. There is not really any way that the dealership can compensate you for that.

LFZ

Typical GM service....no surprise. As someone else stated...the service is the worst part of owning one of these cars.

HolyRoller

If the service manager says he has no clue who did it or where or why, then my first suspect would be the service manager himself.

thealien

I agree, its actually theft. I would want to include the General Manager and owner into the next discussion.

Goaty

I don't think you will get anywhere with the service manager. He probably already thinks you are a pushover. It needs to be escalated to the GM/owner quickly. The longer you wait the weaker your argument is. Unless you are ok with what happened.

stubone

If it helps any all 30 miles were prob done in the exact same place. Burnouts.

runutzzzzz

Doesn't really matter at this point, the dealership just needs to do something to make the OP feel better. They can't turn back go back in the past so it never happened, they can turn back the ODO.

What they can do is look through the CCTV, if equipt and see who took it. They could give the a tank of gas, or two. They could give the OP a credit to the parts department. They could do quite a few things that I'm sure will make OP happy.

Would I be upset? Yes. It happened to me once but the dealer had a good excuse so they just gave me a free synthetic oil change and a tank of gas.

BradSW

My guess......the Service Manager will say they found out who did it and fired him......but you will have no proof as to whether this is true or not.....have to take his word for it, which I doubt will be true.....but he's got to appease you whether honestly or not.

Second, he will offer you one of those pine tree air fresheners to hang on your rear view mirror for your trouble.