Bad news for my Museum delivery tomorrow. My C7 is missing!
10-09-2013, 04:20 PM
#121
Melting Slicks
10-09-2013, 04:26 PM
#122
I kind of figure that would be an issue. I do hope they do something special for you after all this. I know that an R8C is on my bucket list and I hope it will be in a few years when I spring for a C7. I don't know what i would do if I as all set for the trip and had to get the news you received.
Well good luck and I guess a few more weeks won't kill you. Keep us informed.
Well good luck and I guess a few more weeks won't kill you. Keep us informed.
Someone owes him complimentary R8C delivery at the very least...
10-09-2013, 04:35 PM
#123
Melting Slicks
It is terrible this happend to the OP and I sure hope it does not happen to me on my R8C, but neither GM nor the Museum have any obligation to pay any compensation here.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
10-09-2013, 04:47 PM
#124
Tech Contributor
Member Since: Oct 1999
Location: Charlotte, NC (formerly Endicott, NY)
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Translation = QC hold. My museum delivery in 2007 (LMB Z51 Coupe) was processed and delivered to me with about 35 miles on the car when normally they have about 5-7 or so??????? Don't think for one minute they don't know where a car is... they kno where ALL cares are--they have bar codes. etc for that sort of thing. When I asked how my car got all those miles and had lots of rocks and a sandy base in the wheel wells I surmised theory drove it many, many times around the test track, in the rain no doubt, to see if fix took care of issue. QC HOLD is a common occurrence and hopefully it isn't anything too serious.
I don't care how many test mules they build prior to live production, there always have and always will be build/QC issues during the first year (especially the first 6-9 months) of a model changeover... especially a revolutionary change like the going from C6 to C7. Lest we forget, there's a lots of folks working at BG who are newer and don't have the knowledge and expertise many of the old hats who built these cars for years and years had. Best of luck!
I don't care how many test mules they build prior to live production, there always have and always will be build/QC issues during the first year (especially the first 6-9 months) of a model changeover... especially a revolutionary change like the going from C6 to C7. Lest we forget, there's a lots of folks working at BG who are newer and don't have the knowledge and expertise many of the old hats who built these cars for years and years had. Best of luck!
Bill
10-09-2013, 04:49 PM
#125
It is terrible this happend to the OP and I sure hope it does not happen to me on my R8C, but neither GM nor the Museum have any obligation to pay any compensation here.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
10-09-2013, 04:50 PM
#126
Tech Contributor
Member Since: Oct 1999
Location: Charlotte, NC (formerly Endicott, NY)
Posts: 40,131
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You missed your flight because your car went missing. Now it is found and brought back to the museum. They tell you they are booked and can't do it for two weeks. This is **** poor customer service. They should have squeeze you in right a way. Why couldn't your delivery either be the first one of the day or the last one.
Bill
10-09-2013, 04:54 PM
#127
Le Mans Master
It is terrible this happend to the OP and I sure hope it does not happen to me on my R8C, but neither GM nor the Museum have any obligation to pay any compensation here.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
10-09-2013, 04:56 PM
#128
Le Mans Master
These cars are at the factory they put on a hauler to bring them over to the museum. No one at the museum keeps an eye on every car in the factory lot. Someone over there in shipping dropped the ball I would suspect.
10-09-2013, 05:20 PM
#130
Race Director
Member Since: Sep 2003
Location: For the strength of the pack is the wolf . . . . . . and the strength of the wolf is the pack.
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It is terrible this happend to the OP and I sure hope it does not happen to me on my R8C, but neither GM nor the Museum have any obligation to pay any compensation here.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
"Due to the dynamics of the production process . . ."
The trouble here wasn't caused by the production process, but a delivery snafu.
I'd make some noise, and appeal to a higher authority.
10-09-2013, 05:25 PM
#131
Team Owner
Member Since: Jun 2005
Location: Northern, VA
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St. Jude Donor '15
"In honor of jpee"
It is terrible this happend to the OP and I sure hope it does not happen to me on my R8C, but neither GM nor the Museum have any obligation to pay any compensation here.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
It is a matter of logistics, and everyone who knows scheduling knows how to do this. This is one of a very, very, very rare instance where a car went awry---not due to production or delivery problems other than not having a car which was already produced.
As to delivering it sooner, pushing out someone else, etc. I can't speak to that. But if it were me, I'd schedule it around the buyer, the OP of this thread, and I'd make a special place somewhere on the floor of the delivery area and get another lead guide for the day. Just a suggestion. I have every respect for the Museum staff who always do an excellent job.
10-09-2013, 05:41 PM
#133
how in the hell does something like this happen? this isn't like painting the car the wrong custom color of blue (bmw). you can walk to the plant in 15 mintues and they lose a car? go home gm you're drunk
10-09-2013, 05:49 PM
#135
Team Owner
It is terrible this happend to the OP and I sure hope it does not happen to me on my R8C, but neither GM nor the Museum have any obligation to pay any compensation here.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
Not to be a wet blanket, but when you sign up for R8C you have to sign a form that releases the Museum and GM from any liability for compensation in the event delivery is delayed.
http://www.corvettemuseum.org/ncm_de...wledgment2.pdf
From the form:
IMPORTANT TERMS AND CONDITIONS
The undersigned acknowledge the following terms and conditions concerning the Museum delivery process:
We are all warned when we opt for R8C that this can happen. Let's just hope it is very rare.
In my book that is a circumstance that GM (not the Museum) should recognize as a mistake on their part and should waive the charge. Anything less tells me that we are still dealing with the old GM, and not the one that claims that they are not the old GM.
10-09-2013, 05:57 PM
#136
Companies that understand good customer service don't hide behind legal terms and conditions if the circumstances don't warrant it. In this case, the car was built on time, it was simply "lost", and the buyer was literally about to board a plane for the delivery.
In my book that is a circumstance that GM (not the Museum) should recognize as a mistake on their part and should waive the charge. Anything less tells me that we are still dealing with the old GM, and not the one that claims that they are not the old GM.
In my book that is a circumstance that GM (not the Museum) should recognize as a mistake on their part and should waive the charge. Anything less tells me that we are still dealing with the old GM, and not the one that claims that they are not the old GM.
It would be refreshing (for a change) for the responsible party who fu*#ed something up to just step forward and take responsibility for it. I know, crazy idea....
10-09-2013, 06:06 PM
#137
Race Director
Member Since: Sep 2003
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Companies that understand good customer service don't hide behind legal terms and conditions if the circumstances don't warrant it. In this case, the car was built on time, it was simply "lost", and the buyer was literally about to board a plane for the delivery.
In my book that is a circumstance that GM (not the Museum) should recognize as a mistake on their part and should waive the charge. Anything less tells me that we are still dealing with the old GM, and not the one that claims that they are not the old GM.
In my book that is a circumstance that GM (not the Museum) should recognize as a mistake on their part and should waive the charge. Anything less tells me that we are still dealing with the old GM, and not the one that claims that they are not the old GM.
It takes a lot of hard work to build a good reputation, and one little ding can blow it all out the window.
They can get a lot of mileage right here out of doing the right thing.
10-09-2013, 06:39 PM
#138
Burning Brakes
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You missed your flight because your car went missing. Now it is found and brought back to the museum. They tell you they are booked and can't do it for two weeks. This is **** poor customer service. They should have squeeze you in right a way. Why couldn't your delivery either be the first one of the day or the last one.
10-09-2013, 07:45 PM
#140
Le Mans Master
Anyone check in Panama?