Treated very poorly - GM order process is BROKEN!
09-27-2013, 01:24 PM
#41
So, let me see if I understand this correctly.
If Gm gives a dealer 5 C7's allocation, and lets say you are 3rd in line, they have two choices.
1. Hold one of the 5 allocations for you when the constraint is lifted and tell people later in line they need to wait until the next round of allocations.
2. Give your allocation to a person who is not one of the original first 5 on their list, leaving you to await the next round of allocations.
Is this right?
If I am right, then what is hurting you may be helping the #6 guy in line?
I am on the fence about what the dealer should do. It is a difficult position that GM has put them in.....or should I say the suppliers have put GM in......or should I say the customers have put GM in because so many are ordering the Z51......or should I say that GM has put the suppliers in because they priced the Z51 too low and therefore demand is sky high?
Complex situation to say the least.
I hope the constraint is lifted and you see your order picked up soon.
If Gm gives a dealer 5 C7's allocation, and lets say you are 3rd in line, they have two choices.
1. Hold one of the 5 allocations for you when the constraint is lifted and tell people later in line they need to wait until the next round of allocations.
2. Give your allocation to a person who is not one of the original first 5 on their list, leaving you to await the next round of allocations.
Is this right?
If I am right, then what is hurting you may be helping the #6 guy in line?
I am on the fence about what the dealer should do. It is a difficult position that GM has put them in.....or should I say the suppliers have put GM in......or should I say the customers have put GM in because so many are ordering the Z51......or should I say that GM has put the suppliers in because they priced the Z51 too low and therefore demand is sky high?
Complex situation to say the least.
I hope the constraint is lifted and you see your order picked up soon.
It is actually very simple if you let good judgement reign. A FIFO process needs to be implemented for all orders impacted by constraint situations once the constraint has been cleared. Very simple, very fair.
Thank you for your good vibes!
09-27-2013, 01:25 PM
#42
I had a very similar experience, except I pried the rules out of the dealer before placing an order, and walked away fast! My opinion is that this basically bait and switch type of tactics. I second many other opinions that you connect with one of the many reputable dealers who will honor your place in line. Also, something I didn't know about was that you can arrange for a courtesy delivery to a local (OTHER) dealer but still take advantage of the large non-local dealer allocations. Good luck!
Thanks for the info on courtesy delivery!!
09-27-2013, 01:43 PM
#43
Get your deposit back, call one of the forum dealers and order from their allocations. They can deliver to your local dealer. Sorry you're going through this and I'd hate to see you drive a competing car and always wonder if you should have waited or changed dealerships.
09-27-2013, 02:00 PM
#44
Instructor
To the OP. Talk to one of the fourm dealers like Coughlin (talk to Rick) or one of the other ones. They have open allocation and will put your in the system. Now you will sit at code 1100 until the constraints are lifted but at least you will be in the system when that happens. It sounds like your dealer does not even want to do this for you...dump him and go with a dealer that has open allocation. Just my 2 cents.
Barry.
Barry.
Last edited by YellowC5; 09-27-2013 at 02:02 PM.
09-27-2013, 02:05 PM
#45
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No Problemo! Also a couple of general comments. If they take your deposit, that implicitly means they will get you the car with the options you want. Second, your choice, but if I were you I'd disclose the name of the dealer. Kind of like Angie's list -- let people know which dealers are ethical and which are not.
09-27-2013, 02:06 PM
#46
GM make a note of any pending orders that can't get picked up due to constraints, then award additional allocation to account for those at a later date.
Got it. Good idea.
I am thinking that after this initial flash of demand, that allocations should loosen up pretty quickly.
I saw that one of the big dealers also had 10 Z51 orders placed and only one could be picked up this consensus. Large and small dealers alike are getting put into a bad situation.
09-27-2013, 03:59 PM
#47
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No Problemo! Also a couple of general comments. If they take your deposit, that implicitly means they will get you the car with the options you want. Second, your choice, but if I were you I'd disclose the name of the dealer. Kind of like Angie's list -- let people know which dealers are ethical and which are not.
Bad mouthing his dealer for something out of the dealers control is just wrong!!!
09-27-2013, 04:35 PM
#48
What did his dealer do wrong? The dealer has NO CONTROL of GM's production scheduled or would or will be on constraint at the time of production. It didn't matter if the dealer had one allocation or was Kerbeck with 508 allocations if GM isn't offering that option that week of production NOBODY is getting a car build.
Bad mouthing his dealer for something out of the dealers control is just wrong!!!
Bad mouthing his dealer for something out of the dealers control is just wrong!!!
Stay tuned.
09-27-2013, 05:18 PM
#49
Race Director
So, let me see if I understand this correctly.
If Gm gives a dealer 5 C7's allocation, and lets say you are 3rd in line, they have two choices.
1. Hold one of the 5 allocations for you when the constraint is lifted and tell people later in line they need to wait until the next round of allocations.
2. Give your allocation to a person who is not one of the original first 5 on their list, leaving you to await the next round of allocations.
Is this right?
If I am right, then what is hurting you may be helping the #6 guy in line?
I am on the fence about what the dealer should do. It is a difficult position that GM has put them in.....or should I say the suppliers have put GM in......or should I say the customers have put GM in because so many are ordering the Z51......or should I say that GM has put the suppliers in because they priced the Z51 too low and therefore demand is sky high?
Complex situation to say the least.
I hope the constraint is lifted and you see your order picked up soon.
If Gm gives a dealer 5 C7's allocation, and lets say you are 3rd in line, they have two choices.
1. Hold one of the 5 allocations for you when the constraint is lifted and tell people later in line they need to wait until the next round of allocations.
2. Give your allocation to a person who is not one of the original first 5 on their list, leaving you to await the next round of allocations.
Is this right?
If I am right, then what is hurting you may be helping the #6 guy in line?
I am on the fence about what the dealer should do. It is a difficult position that GM has put them in.....or should I say the suppliers have put GM in......or should I say the customers have put GM in because so many are ordering the Z51......or should I say that GM has put the suppliers in because they priced the Z51 too low and therefore demand is sky high?
Complex situation to say the least.
I hope the constraint is lifted and you see your order picked up soon.
The OP's dealer has 3 Corvettes allocated. The OP has the 3rd car, which must be ordered next week. The OP (customer) wants an option that is on constraint (in this case, Z51). The dealer MUST order a car (which is, at this point, committed to the OP), if he (the dealer) does not order A car, he (the dealer) loses the allocation. So, the OP must either order and accept a car NOT equipped the way he wants it, or lose the spot with a local dealer. How this is remotely the OP or dealer's fault is beyond me. Everyone FULLY understands supplier issues and the predicting of certain option flow, why can't the order be placed against the dealer's allocation and held until the constraint is lifted?
Jimmy
PS. I have been a supporter of GM through the intro of the C7, but this situation, IMO, is a classic "tail wagging the dog". There are Z51 components that are not available......your fault/my fault/nobody's fault, in the end, that doesn't matter....but GM made it the OP and dealer's fault, when GM VERY simply needs to steer the dealer allocation to ANOTHER dealer and preserve the ORIGINAL allocation for the OP/dealer when the constraint is lifted. Please don't lecture me about NOT understanding the process, this is about taking care of the customer and it is NOT that hard, in this case.
Last edited by jimmyb; 09-27-2013 at 05:28 PM.
09-27-2013, 05:32 PM
#51
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St. Jude Donor '15
"In honor of jpee"
I have spoken to my dealer again and they are going to see if the can make something happen. The sales rep has been awesome. I have purchased close to a dozen cars from this dealer. All great experiences. After my conversation, I am hopeful that they will come up with a solution.
Stay tuned.
Stay tuned.
09-27-2013, 05:45 PM
#52
Race Director
Maybe the OP wanted to buy locally (a noble pursuit) and be loyal to said dealer (another noble pursuit).
And then, Your answer is...buy from someone you don't know????
Nothing against our wonderful forum dealers, they do a great job. But this is NOT the dealer or OP's fault and for you to TRY to make it so is not right.
Jimmy
09-27-2013, 05:59 PM
#53
Safety Car
So, it's the dealer's fault that when HIS number was called, Z51 is on constraint.....Go back and read Rick Conti's original post in this thread since you do not seem to understand how this works (especially for a small dealer).
Maybe the OP wanted to buy locally (a noble pursuit) and be loyal to said dealer (another noble pursuit).
And then, Your answer is...buy from someone you don't know????
Nothing against our wonderful forum dealers, they do a great job. But this is NOT the dealer or OP's fault and for you to TRY to make it so is not right.
Jimmy
Maybe the OP wanted to buy locally (a noble pursuit) and be loyal to said dealer (another noble pursuit).
And then, Your answer is...buy from someone you don't know????
Nothing against our wonderful forum dealers, they do a great job. But this is NOT the dealer or OP's fault and for you to TRY to make it so is not right.
Jimmy
Loyalty only goes so far. If he wants the car he can order from a forum dealer for the same or better price. Go for it!
The local dealer can make more money on service in the future.
09-27-2013, 06:38 PM
#54
On 9/5 ordered a non Z51 Coupe from a local dealer with 10 allocations. I was #10 of 10. Called today for an update on my order, only to learn I had moved to 2000, while 4 others who ordered earlier, we're still at 1100. Guess, perhaps, I'm the beneficiary of the Z51 constraint. Wish all the very Best!
Jerry
Jerry
09-27-2013, 10:13 PM
#55
To all:
Thank you for your advice, counsel and wisdom.
I have decided to give my dealer time to deal with this situation. He has always "delivered the mail" in the past.
If he does not, I will contact another dealer as recommended by several members of this forum.
Thank you for your advice, counsel and wisdom.
I have decided to give my dealer time to deal with this situation. He has always "delivered the mail" in the past.
If he does not, I will contact another dealer as recommended by several members of this forum.
09-28-2013, 12:26 AM
#56
Race Director
And also....good for you for NOT striking back at posters in this thread that DO NOT understand how the system works (or doesn't in this case). I HOPE YOU GET YOUR CORVETTE, JUST THE WAY YOU WANT IT!
Jimmy
09-28-2013, 12:37 AM
#57
Race Director
This thread is about a BROKEN system within the ordering process of GM. Your inane response to order from a forum dealer does NOT remotely deal with the issue/question at hand. Z51 is ON CONSTRAINT for everyone, the central issue is that a small dealer with THREE allocations is being forced to ask THEIR customer to compromise on his order (that has had a deposit for 9 Months) or lose his allocation. How in the hell you think ordering from a forum dealer, who is buying the SAME corvette from the SAME manufacturer, is beyond me.
Jimmy
09-28-2013, 01:20 AM
#58
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Lets get this strait, Zhuskers1 (the OP) plunks down a deposit with a dealer that has allocation back in January, before the reveal and test result, in great faith of GM, before 99.999 percent of the buyers. And from May (when GM started accepted orders) through June there were no constraints relative to his order he doesn't get past 1100? There are no excuses, the dealer and/or GM wronged you, in my book. You my friend, should have that car conciar delivered with a bow-tie on it in your driveway in the near future to make it right. Buyers shouldn't be stressing, wondering if they are passed over or ....forgotten. It should be first come first served when all the components become available, but it seems there are other forces at work in the shadows.
09-28-2013, 06:28 AM
#59
Lets get this strait, Zhuskers1 (the OP) plunks down a deposit with a dealer that has allocation back in January, before the reveal and test result, in great faith of GM, before 99.999 percent of the buyers. And from May (when GM started accepted orders) through June there were no constraints relative to his order he doesn't get past 1100? There are no excuses, the dealer and/or GM wronged you, in my book. You my friend, should have that car conciar delivered with a bow-tie on it in your driveway in the near future to make it right. Buyers shouldn't be stressing, wondering if they are passed over or ....forgotten. It should be first come first served when all the components become available, but it seems there are other forces at work in the shadows.
Last edited by gthal; 09-28-2013 at 06:31 AM.
09-28-2013, 08:04 AM
#60
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St. Jude Donor '15
"In honor of jpee"
You come to this conclusion after OP has stated he has bought many (not a few) vehicles at the dealer and has faith in their ability and truthfulness with him?