Would a dealer or an individual please pass this along to a Corvette executive
#21
Burning Brakes
Member Since: Dec 2009
Location: Tysons Corner, VA
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Just because you "think" it is easy to do, means it is the farthest thing from.
#22
Melting Slicks
Member Since: Mar 2006
Location: Land of the free, home of the brave...
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Some very good points here. The real situation is here is the supplier/maker of the carbon roofs. I can't imagine they didn't think the exposed top wouldn't be popular. Then add to that the base roof is carbon as well, that's alot of lids folks. The supplier should have done their logistical homework a little better if you ask me.
I also understand the idea of getting the transparent roof now and the carbon roof when it is ready. However, if I look at this from a manufacturing stand point, there's alot of costly risk here. First, I'm sure that the roof panels are painted along with the body panels from the particular car, so that they are painted with the same batch of paint. If they didn't do this, you might have roofs that were just a tad off from the rest of the car by using different batch mixes. Then they would have to repaint them all under warranty until they got the exact match, maybe even have to paint the whole car.
So in the end, you would still wind up being without your car for at least a little while, if it needed to be matched later on. I personally would just rather wait it out and have no worries about it from the start, then to have to send the car off to the paint shop later.
Just my $.02
I also understand the idea of getting the transparent roof now and the carbon roof when it is ready. However, if I look at this from a manufacturing stand point, there's alot of costly risk here. First, I'm sure that the roof panels are painted along with the body panels from the particular car, so that they are painted with the same batch of paint. If they didn't do this, you might have roofs that were just a tad off from the rest of the car by using different batch mixes. Then they would have to repaint them all under warranty until they got the exact match, maybe even have to paint the whole car.
So in the end, you would still wind up being without your car for at least a little while, if it needed to be matched later on. I personally would just rather wait it out and have no worries about it from the start, then to have to send the car off to the paint shop later.
Just my $.02
and
"Listen, snowflake, this is a highly automated build process. These aren't hand built cars where they could easily swap things out. Just because you "think" it is easy to do, means it is the farthest thing from.
I'm always amazed by the complete lack of understanding of how major manufacturing entities work.
People, its not the machine shop down the block making a one of a kind piece for you. Remember, you ordered the first run of rather complicated automobile! Duh...
But, I suppose you all need to vent, so here's the place to do it.
Last edited by Crossed Flags Fan; 09-22-2013 at 12:50 AM.
#23
#25
Ok Petunia, it's poor automated system that cant adapt to the real world. There will always be strikes, cargo losses or the human error. I believe this plant is fully capable of any changes needed and there are humans (not zombies) in there, not just robots. This is not changing from an manual to an automatic for crying out loud, it's a roof swap/omit Someone makes the call on what happens at this level of shortage, not just a program. Chill people, the cars are screaming off the line and the constraints and quality holds wont last long.
#27
Melting Slicks
...I also understand the idea of getting the transparent roof now and the carbon roof when it is ready. However, if I look at this from a manufacturing stand point, there's alot of costly risk here. First, I'm sure that the roof panels are painted along with the body panels from the particular car, so that they are painted with the same batch of paint. If they didn't do this, you might have roofs that were just a tad off from the rest of the car by using different batch mixes...
If my speculation the body-color paint is applied at BG is correct, to build the cars with a transparent roof now and then ship the exposed CF roofs later, the paint shop would have to do a run of just roofs with the right number of each color ordered. I doubt color-matching would be an issue with modern computer controlled paint mixing. However, this is far more complicated than shipping the cars with body-color roofs then sending or selling the transparent roofs (no paint) later.
This is all possible and in-fact it would appear obvious the plant will have to do it for some of the cars that have been built, then had the exposed CF roof fail final QC. This is really no different than any car with bad/damaged paint on a panel that has to be re-done post QC. I just don’t think GM would do it on purpose and create a planned out-of-sequence run of roofs.
In the end, whether the problem is defective CF panels from the supplier, or an unreliable paint process, I am sure they will get it fixed. Perhaps we get some more details on the real nature of the problem once plant tours start back up on September 30 and the forum member who are taking the R8C tour see how the roofs are made and painted.
#29
Melting Slicks
In 2005 (first year of C6), the clear top was constrained. I was contacted and i approved my order being changed from duel roof panels to a painted top. My car was released and produced immediately. The price was reduced and I took delivery. If you looked at the car in the manufacturing system, it was a painted roof car. A couple of months later, I was notified that a clear top was available from my dealer at a reduced price if I wanted it. The next week I went to the dealership parts department and picked up my top. The only problem was the box was too large to fit in my coupe. The salesman helped me unbox it and place it in the carry position in the rear hatch of my coupe. I was a happy camper because I got to decide how the situation was addressed.
Last edited by dollarbill; 09-22-2013 at 11:00 PM. Reason: Spelling
#30
RE: Carbon Fiber Roof Constraint Strategy/Solution
If a customer has ordered C2M Dual Carbon Fiber Dual Roof Package which includes (C2Z) visible carbon fiber roof panel with body color surround and (CC3) transparent roof panel, why are you making him change their order OR RISK being passed over? Why don't you build and ship the car with the transparent roof panel and then ship the carbon fiber to the dealer when available?
Most of these customers are loyal long term customers you put deposits down 10 to 14 months ago, and now you are telling them they could miss their build date? The customer did not create this problem.
This is a much more customer oriented solution. You may even get a customer who only ordered only a Carbon Fiber Roof Panel to upgrade to a dual room option, which is more $$$$ for Chevy.
Thank you for hearing me out and I hope an influential dealer or person passes this along to the appropriate person at the Corvette Team.
If a customer has ordered C2M Dual Carbon Fiber Dual Roof Package which includes (C2Z) visible carbon fiber roof panel with body color surround and (CC3) transparent roof panel, why are you making him change their order OR RISK being passed over? Why don't you build and ship the car with the transparent roof panel and then ship the carbon fiber to the dealer when available?
Most of these customers are loyal long term customers you put deposits down 10 to 14 months ago, and now you are telling them they could miss their build date? The customer did not create this problem.
This is a much more customer oriented solution. You may even get a customer who only ordered only a Carbon Fiber Roof Panel to upgrade to a dual room option, which is more $$$$ for Chevy.
Thank you for hearing me out and I hope an influential dealer or person passes this along to the appropriate person at the Corvette Team.
#31
While I understand and empathize with people's concerns, I have a real hard time understanding why people think talking to anyone here @CF about it is somehow more meaningful/effective than finding a direct connection to GM such as your dealer/Customer Service/whoever@GM.
I have already spoken to my dealer and he is speaking with his "GM rep".
I thought that there might also be a "connection" on this forum.
#32
Le Mans Master
I passed it on to a high level person who has been known to get involved. It he emails you please do not post his email address to the forum.
#33
#34
Corvette fan
Hate to be a wet blanket but doubt that they would make any special arrangements. Many of us have changed our orders to avoid the constraint and if they offered a different solution now everybody would go bonkers. Plus it's a mass production scenario and doesn't lend itself to making notes and shipping parts after the fact.
It's either wait or change IMHO.
It's either wait or change IMHO.
#35
Team Owner
RE: Carbon Fiber Roof Constraint Strategy/Solution
If a customer has ordered C2M Dual Carbon Fiber Dual Roof Package which includes (C2Z) visible carbon fiber roof panel with body color surround and (CC3) transparent roof panel, why are you making him change their order OR RISK being passed over? Why don't you build and ship the car with the transparent roof panel and then ship the carbon fiber to the dealer when available?
Most of these customers are loyal long term customers you put deposits down 10 to 14 months ago, and now you are telling them they could miss their build date? The customer did not create this problem.
This is a much more customer oriented solution. You may even get a customer who only ordered only a Carbon Fiber Roof Panel to upgrade to a dual room option, which is more $$$$ for Chevy.
Thank you for hearing me out and I hope an influential dealer or person passes this along to the appropriate person at the Corvette Team.
If a customer has ordered C2M Dual Carbon Fiber Dual Roof Package which includes (C2Z) visible carbon fiber roof panel with body color surround and (CC3) transparent roof panel, why are you making him change their order OR RISK being passed over? Why don't you build and ship the car with the transparent roof panel and then ship the carbon fiber to the dealer when available?
Most of these customers are loyal long term customers you put deposits down 10 to 14 months ago, and now you are telling them they could miss their build date? The customer did not create this problem.
This is a much more customer oriented solution. You may even get a customer who only ordered only a Carbon Fiber Roof Panel to upgrade to a dual room option, which is more $$$$ for Chevy.
Thank you for hearing me out and I hope an influential dealer or person passes this along to the appropriate person at the Corvette Team.
General Motors could be fined for content included in the price of the car not shipping with the car.
#37
Advanced
For you na sayers
I hope I didn’t out smart myself. Monday I sat down with my salesman and hand full of documents from the Corvette Forum about the C2Z CF top. He started making call and was able to get in touch with someone that would move my order from sequence 3000 to 2000, delete C2Z add CC3 transparent top then move it back to 3000. I noticed on your update list “group C”, billyskis, RCBWDT, is now at 2000. I hope that Wednesday it is back at 3000 and ready to fly thru production.
CF has so much reliable info that it has become the only trusted source on the deliver on our cars. THANKS YOU SO MUCH.
Billyv
CF has so much reliable info that it has become the only trusted source on the deliver on our cars. THANKS YOU SO MUCH.
Billyv
#38
Cruising
Member Since: Feb 2005
Location: Granbury Texas
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If someone wanted a dual roof package, say the C2Q ( Painted Carbon Fiber and Transparent ) wouldn't it be logical to order the car with the painted roof panel ( standard ) and then buy the transparent panel through the parts dept? You will probably pay more for the transparent but you would get the painted one free. Just a thought.