Diablo Trinity
#23
4th Gear
Member Since: Jun 2014
Location: Columbus Ohio
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purchased this product last week for my C5
Let it be said that this is my first experience with a tuner. I thought I did my homework, but obviously I didnt. I wanted it to make custom tunes as I put on Corsa Axle backs, cold air intake and 19" wheels in front and 20" in the rear. I also wanted it so when put on long tube headers, x pipe and possibly cams I could install custom tunes for the add-ons. After reading instructions I found I couldnt make or download tunes based upon my mods. I went from 19 mpg to 9 mpg with the canned diablo tune. Since I have very limited experience with tuners, I tried to call tech support at Diablo on Friday. I was on hold for over 35mins before I got pissed and hung up. Poor Poor Customer service. Tried calling a total of 3 times with no success. Cannot return if its been opened. Im not a happy camper. If you have to pay extra for custom downloads, its not cool.. This tuner was $600.00. Any help would be appreciated.
#24
4th Gear
Member Since: Jun 2014
Location: Columbus Ohio
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#25
Supporting Vendor
I respond to just about every thread here relating to our products, thats better support than you'll find from most
If you had asked me I would have been very up front about what the tools capabilities are, and those questions have been covered here quite a bit as well. Its not common to see someone complain about the things that you are not happy with, but we do offer a 30 day satisfaction guarantee, there should be no reason you can;t return it for a refund.
I'd suggest looking into one of the full tuning suites to gain access to the tables you need, but it is a steep learning curve from a handheld to one of those suites to tune the car yourself, good luck with your future decisions.
Thanks
If you had asked me I would have been very up front about what the tools capabilities are, and those questions have been covered here quite a bit as well. Its not common to see someone complain about the things that you are not happy with, but we do offer a 30 day satisfaction guarantee, there should be no reason you can;t return it for a refund.
I'd suggest looking into one of the full tuning suites to gain access to the tables you need, but it is a steep learning curve from a handheld to one of those suites to tune the car yourself, good luck with your future decisions.
Thanks
#26
4th Gear
Member Since: Jun 2014
Location: Columbus Ohio
Posts: 4
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Thank you Mike.
I respond to just about every thread here relating to our products, thats better support than you'll find from most
If you had asked me I would have been very up front about what the tools capabilities are, and those questions have been covered here quite a bit as well. Its not common to see someone complain about the things that you are not happy with, but we do offer a 30 day satisfaction guarantee, there should be no reason you can;t return it for a refund.
I'd suggest looking into one of the full tuning suites to gain access to the tables you need, but it is a steep learning curve from a handheld to one of those suites to tune the car yourself, good luck with your future decisions.
Thanks
If you had asked me I would have been very up front about what the tools capabilities are, and those questions have been covered here quite a bit as well. Its not common to see someone complain about the things that you are not happy with, but we do offer a 30 day satisfaction guarantee, there should be no reason you can;t return it for a refund.
I'd suggest looking into one of the full tuning suites to gain access to the tables you need, but it is a steep learning curve from a handheld to one of those suites to tune the car yourself, good luck with your future decisions.
Thanks
#28
Supporting Vendor
Yeah, you can't compare it to what your friend with the Mustang did.
In the Mustang market, there are 'tuners' beating each other up to sell handhelds at the same price so they offer 'free custom tunes' with the purchase.
Take a tool that has no canned tunes by default, stick some canned tunes in it, and they become custom tunes
You have to realize the time and effort it takes to properly create a tune for most vehicles, and appreciate that no sane person is doing that for free. If they are, they are likely not qualified to be doing it.
Our tunes are designed for stock to mildly modified vehicles, and the devices support custom tuning from our CMR tuners who can support just about any level of modification through in house or remote/email tuning.
The tools have logging capability, they offer PCM and TCM tunes and end user adjustable parameters for stuff like rev and speed limits, idle speed, shift points, shift firmness, fan controls, WOT spark and timing, and more.
If you were hoping to get some custom tunes, they are available, albeit at a fee.
Shops like ECS on here can do it, as well as DiabLew, who has been off the boards of a bit with an illness.
Thanks
In the Mustang market, there are 'tuners' beating each other up to sell handhelds at the same price so they offer 'free custom tunes' with the purchase.
Take a tool that has no canned tunes by default, stick some canned tunes in it, and they become custom tunes
You have to realize the time and effort it takes to properly create a tune for most vehicles, and appreciate that no sane person is doing that for free. If they are, they are likely not qualified to be doing it.
Our tunes are designed for stock to mildly modified vehicles, and the devices support custom tuning from our CMR tuners who can support just about any level of modification through in house or remote/email tuning.
The tools have logging capability, they offer PCM and TCM tunes and end user adjustable parameters for stuff like rev and speed limits, idle speed, shift points, shift firmness, fan controls, WOT spark and timing, and more.
If you were hoping to get some custom tunes, they are available, albeit at a fee.
Shops like ECS on here can do it, as well as DiabLew, who has been off the boards of a bit with an illness.
Thanks
#29
Heel & Toe
The tunes will add some nice power to the car, and you also get a full color touch screen, live data monitoring from custom configurable virtual dash layouts, a built in virtual dragstrip with 0-60, 0-100, 1/8th and 1/4 mile tests, including a full drag tree, and more, including future SD card support, and free updates for the life of the product.
Let me know if you need anything else.
Let me know if you need anything else.
#30
Le Mans Master
yes it does but it depends on what you want ... you can email me thru these forums and I will try to help
Dave