K B Vettin

his car has been sitting at the dealership for 3 weeks? low mileage? multiple problems? haven't you all lost enough customer loyalty? Government owns the majority of your company after a BK and you don't think it's time to start taking care of the people who keep you in business? IT"S A 100k+ CAR, don't you want it showcasing itself on the road with a happy owner?

OnPoint

What he said.

svtkeith

And so they should have..glad to hear it....

titletaker

Thanks for your support guys. I have decided to skip the fight for a new transmission and now want the car replaced as the value has been completely diminished on my $120k car. Filed a complaint with BBB and looking into legal representation: I'm done being pushed around by penny pinchers. I have owned 7 Corvettes and numerous GM products, but I guess that does't mean a thing to GM.

QUIKAG

How about the GM "customer service" reps on this board move this up the chain to someone who can actually do something to resolve this PR and customer service disaster?

OnPoint

Shurshot

GM reps make it hard to remain a loyal GM customer

Streetk14

It really sucks It has to come to this. As a BMW tech, I can tell you that if an M6 (or a 128i for that matter) came in with a similar transmission problem, the transmission would be replaced.

Not only is this method a more effective way of quickly fixing the car and making a customer happy, I feel a factory reman'd transmission will be better built than a rebuild done by a dealer tech who may mess with the internals of a TR6060 once a year at best.

After 1 repair attempt, I cannot believe GM won't just replace it. Pretty embarrassing, really. I suppose one shouldn't expect BMW level service from a Chevy dealer, but I'd be frustrated as hell too.

RGT

Not long ago there was a female GM rep who frequented this board. Seemed like a stand up person. Haven't seen her post lately.

FAsnakes

Did you buy the car new?

K B Vettin

I bet the stand up men and women at Wixom's PBC don't want to see their pride and joy, the mighty LS9, sitting at some dealership service drive for weeks with the same problem with no resolution. GM service rep if you are out there i want you to know i will personally add to this thread everyday to keep it alive untill this is resolved. WE PAY YOUR SALARY!

dvandentop

replacement car is a little over the top IMHO a new transmission should be satisfactory for the issue. but they should do some kind of restitution for having the car 3 weeks when if they would have put in new tranny right away it woulda been resolved.

Joni Lynn

It's a shame to hear of the service being this poor. My father had these issues with a new Chevy in '71 so at least they are consistent.

titletaker

Yes.

BT ZR1

Get hold of Harlan Charles. He is a good guy and knows who to call.

titletaker

Let me ask you this question if you feel it's over the top: would you buy this car after reading this thread and reviewing whats going to be on the car fax? I would love to see the posts if this car was put up for sale on this forum in the future. It's costing me a whole lot more than a new transmission.

K B Vettin

I agree with titletaker 100%. if i was in late stages with him on purchasing this car and found out all this, i would either back out or demand a MASSIVE discount before i would buy the car.

Also Streetk14 has a great point. Why would GM want a dealership tech pulling apart and fixing a transmission when that's not his/her expertise (no disrespect) and the fact it didn't work the first time should let them know this isn't a quick fix type issue. Why wouldn't GM want the transmission back to use it as a case study to make sure it doesn't happen again?

Titletaker make sure you show your attorney these threads, a ton of good points.

FAsnakes

I've lemoned a C6 before.. There is common criteria needed..
if i remember correctly - it's 30 total days in repair or an issue that happens 3 times.

bbb was a great resource.. Additionally, i shot letters out to GM execs.

- gl

proexpert

GM will settle before it gets to court. We had a lemon CTS and GM paid us $$$, but you have to fight for it.

WhiteDiamond