DennyMenholtChev

WOW!!!


At first glance I was humored at a post in the forum quoted below.


But after a few seconds of giggling at how Rimrock is handling inquiries from my customers I have become angered.


"When I traded in my 2014 it had a wheel/tire warranty I got from Fichtner. When I called GM to get the refund on the unused part of the warranty they said I had to call Fichtner where I bought it. I did and got a Rim Rock) Chevrolet who told me that Fichtner no longer existed....that they were sold to Rim Rock and that I'd have to go back and call GM to take care of the refund..... and then I called GM back with that information and they took care of it for me. Folks at Rim Rock told me that Fichtner had died.....either way I could not get Fichtner to handle the warranty issue for me....had to get GM to do it even though GM initially insisted I call the dealer to handle it."


Here are the facts:


In the summer of 2014, I sold our dealership to Underinner Motors. GM declined the purchaser and subsequently assigned the franchise to the Rimrock Auto Group.


I remained at the dealership in an attempt to continue to serve our customers in the same courteous, friendly and professional way that my family had since 1952.


Unfortunately the new owners had a different business philosophy than what my family developed since 1952.


As a result I have joined the team of the largest Chevrolet dealer in Montana and one of the largest in the Northwest.


I am now moved in and conducting business at Denny Menholt Chevrolet in Billings,MT.


I am a New Car/Truck sales manager and also handling the sale of Protection Plans.


I can assist you with the best possible deal on a new Corvette and the best possible deal on a Protection Plan.


For Protection Plans sold at Rimrock Chevrolet, you can either contact Rimrock Chevrolet to assist with your refund, or call 877-265-1072.


I can't cancel plans purchased from another dealership.


I am not dead! I am very much alive and it's quite obvious that my Corvette and Protection Plan customers have found me and followed me!


Shame on Rimrock Chevrolet for their tactics. This says a lot for the business that they have lost and will lose!

Contact me for your Protection Plan and next Corvette.


kenfichtner@dennymenholt.com


Have a great day and thanks for your business.

mpuzach

Glad to know that all is well with you, Ken!


For those folks here who don't already know, Ken Fichtner was not only one of CorvetteForum's very fist supporting dealers, he's also been a 100% class act since day one. As many here will attest, over the years Ken has provided a lot of help to a lot of Corvette owners who for whatever reason bought elsewhere. He's been a great asset to all of us here on CorvetteForum.

BadToo

I bought my car from Ken and also my GMPP. Ken is one of the best in the business. He will treat you right.

jshot00

When I purchased my 08 with 1500 miles in Nov, the local GM dealer gave me a extended warranty from Allstate. Talked with Ken and he was able to get me a GMPP with $0 deductible!! I used it for what I thought was a minor fix the mirror on passenger side and it turned out to be $800!! Thanks Warranty!! then I tried the nav system(evidently the original owner never did) and it did not work. Took it to chevy dealer and new radio ordered!! again $0 out of my pocket. The last 4 cars I purchased all with extended warranty and never used!! Thanks Ken for getting this one for me and my pride and joy Corvette!! Probably did not need to replace radio as the radio part worked BUT I am one that if it is there it should work!!

cclive

I second everything that Mike said here! I knew he was alive, but am glad to receive confirmation...LOL

69 L46 4 Speed

Well, That is good news. At least now I know that the email exchange I had yesterday wasn't with a ghost. I feel better already.

It may take a few years but after they treat enough people crappy, they will lose business and then look at each and wonder what happened. Unfortunately they are to stupid to figure it out.