Go Back   Corvette Forum > C6 Corvette, 2005 - 2013 > C6 Corvette General Discussion
Sign in using an external account
Register Forgot Password?
Register Search Today's Posts Mark Forums Read FAQ Vendor Directory
Search
C6 Corvette General Discussion
General C6 Corvette Discussion not covered in Tech Sponsored by
PFYC

Welcome to Corvetteforum.com!
Welcome to Corvetteforum.com.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, at no cost, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, join Corvetteforum.com today!


Corvette Store
 
 
C7 Parts & Accessories
C6 Parts & Accessories
C5 Parts & Accessories
C4 Parts & Accessories
C3 Parts & Accessories
C2 Parts & Accessories
C1 Parts & Accessories
Wheels & Tires
Sponsored Ads
 
 
Vendor Directory
  
Reply
 
 
 
 
Thread Tools Search this Thread
Old 05-09-2013, 06:50 AM   #1
Itshakes
CF Senior Member
 
Itshakes's Avatar
 
Member Since: Feb 2007
Location: Sandwich Illinois
Default C6 buying experience

Made an appointment to drive and ultimately purchase a left over new 2012 C6. Silver 3LT Coupe with light Titanium seats. Settled on a price via e-mail before I went there. When I get there, the guy I'm supposed to meet at 11:30 isn't there! I'm told, "He'll be in at 1:00"! I find another sales person, and he gets the key fob to open/start the car. Door won't open, car won't start, battery dead, car is really dirty. By now I'm re-evaluating my decision to buy this car. The salesman and the porter eventually get the car started with a jumper. When it finally starts, he floors the accelerator and revs the engine to 6000 rpm! I get in and notice it's low on gas. Porter takes it to gas station. Upon return, he enters the parking lot of the dealership at 60 MPH, and screeches to a halt in front of me. I drive the car and like it a lot. We go inside and discuss the purchase price. Now all of a sudden the price is $4K more than we agreed on. I walk out disgusted! Now consider this--I'm a buyer for their premier, top of the line product, and was exposed to all this BS even before the exorbitant price was discussed. He knew I was coming to buy, and never even cleaned the car for my inspection. Obviously, they are not impressing many people with their lack of interest in the Corvette line! The sad part of my Corvette search and purchase is that I went to another dealer on my way home, and the same thing happened!! This one was a 2013 Supersonic Blue Coupe 3LT with beautiful cashmere interior. Same scenerio--door wont open, car won't start, car is filthy dirty. I said to my wife, let's get out of here. I guess nobody cares about customer satisfaction. 2 dealers in one day, 2 disappointments!
Itshakes is offline   Reply With Quote
Old 05-09-2013, 07:11 AM   #2
R&L's C6
CF Senior Member
Support Corvetteforum!
 
R&L's C6's Avatar
 
Member Since: Dec 2010
Location: Minnesota
Default

No doubt, some of GM's biggest problems are their dealers. I do believe its part of the race to the bottom on wages for a lot of these jobs and the quality of the employees they are attracting. Years ago it was the same salesmen at the dealers forever, most were there until they retired, now its someone different every time I stop in. There's a lot of truth in the old saying "you get what you pay for"

Hope you don't write off Corvette ownership because of a few bad dealership employees. They really are great cars.
R&L's C6 is online now   Reply With Quote
Old 05-09-2013, 07:12 AM   #3
AORoads
CF Senior Member
 
AORoads's Avatar
 
Member Since: Jun 2005
Location: Northern, VA
Default

Sorry to hear of your sad experience(s). Maybe it would be a good idea to make GM aware of this. A real "letter" not some electro mode method, might generate some tangible results.

Since you've been on here since '07, I still won't assume you know about Forum dealers. It is highly, remotely possible, but improbable, that any one of them would treat you like that. And let's face it, even with Forum dealers, some are better than others---but all know that first impressions.....

Maybe you might like to stick around and email, call, etc. some Forum dealers. And do send that letter even if names the dealers and takes up all of 2 paragraphs. They need to know. I think GM people read this forum but they will surely read your letter.
AORoads is offline   Reply With Quote
Old 05-09-2013, 07:13 AM   #4
c6tech
CF Senior Member
 
c6tech's Avatar
 
Member Since: Jan 2009
Default

You need to say what dealers did this to you.my salesman had a good price and car was ready and waiting.there is no excuse for that i dont care if it was a kia soul
c6tech is offline   Reply With Quote
Old 05-09-2013, 07:15 AM   #5
JK C6
CF Member
 
JK C6's Avatar
 
Member Since: Nov 2008
Location: Glen Allen VA
Default

I pretty much had exactly the same experience with my '08 bought during height of depression. Called salesman and said I wanted to look at car the next day. Drove 150 miles to dealer. Called about a half hour before arrival and was told he was off. Got there and met another salesman. Battery dead, car dirty from sitting outside for a year.
When car sale was consummated I was given the second fob and noticed it didn't work. Salesman said that was always the case. Had to be programmed later. This was my first coupe and later, when home, I was reviewing window sticker and noted car had second roof option. It was missing. Dealer couldn't believe I missed roof's absence. After I explained salesman's lack of knowledge of his premier vehicle I was given a replacement.
JK C6 is offline   Reply With Quote
Old 05-09-2013, 07:15 AM   #6
glenB
CF Senior Member
St. Jude Donor '08-'09 & '12, '14
 
glenB's Avatar
 
Member Since: Jan 2004
Location: Pinellas Park Fl
Default

Stand by
glenB is offline   Reply With Quote
Old 05-09-2013, 08:15 AM   #7
flange
CF Senior Member
St. Jude Donor '14
 
Member Since: Aug 2012
Default

I could go on a rant about how MBA's have helped management teams try to squeek out overy ounce of profit on a widget for the sake of "shareholder value". I could rant and rave about how corporate makes stores do things to modernize the look and feel fo the showrooms, in an effort ot make them all appear to be uniform, which attacks margins. I could stand on my soap box about how many owners are paying their employees low wages, which earns them the exact type of service you experienced, but I wont.

Just know it an epidemic in this country, and isnt limited to corvette sales. Also know that there are still plenty of folks who care, but you need to find them. This board is a good place to find the proper corvette sales folks. They are plenty of them here who would do a great job for you. Do some reading and you will find them easily.
flange is offline   Reply With Quote
Old 05-09-2013, 08:25 AM   #8
Tonylmiller
CF Senior Member
 
Tonylmiller's Avatar
 
Member Since: Apr 2006
Location: Huntsville AL
Default

Seriously, you should contact some forum dealers. It is a totally different experience compared to most local dealers.
Tonylmiller is online now   Reply With Quote
Old 05-09-2013, 08:27 AM   #9
Big Dan 427
CF Senior Member
 
Member Since: Aug 2012
Location: Danbury CT
Default

I'd seek out the dealership owners in both cases, I can't imagine a dealer principle would be at all pleased with losing a buyer in that manner.
Big Dan 427 is offline   Reply With Quote
Old 05-09-2013, 08:28 AM   #10
CAPTRKO
CF Senior Member
 
CAPTRKO's Avatar
 
Member Since: Mar 2005
Location: KEMAH TEXAS
Default

If I ever buy "new" again I will do it from a FORUM Dealer via the internet and cellphone, pick my car up at the Museum.

I just bought a used 2009 Vert. I AVOIDED all Chevy Dealers....went private and higher end auto dealers. Very Happy...had to drive 1200 miles to get my new car home but at least I avoided the idiots at the local chevy dealer.
CAPTRKO is offline   Reply With Quote
Old 05-09-2013, 08:35 AM   #11
1911colt
CF Senior Member
 
Member Since: Jul 2009
Location: Natick Ma
Default

You need to call Tommy Thompson at MacMulkan Chevrolet in Nashua N.H He'll cut through all the B.S Have the car shipped to you and STILL save you $$$$ Only takes a phone call. You'll be dazzled !!!!
1911colt is offline   Reply With Quote
Old 05-09-2013, 08:38 AM   #12
dvilin
CF Senior Member
 
dvilin's Avatar
 
Member Since: Nov 2007
Location: Rochester New York
Default

Not surprised by your experience, just have to keep looking as there are some great dealers out there that actually understand customer service.
dvilin is offline   Reply With Quote
Old 05-09-2013, 08:41 AM   #13
Itshakes
CF Senior Member
 
Itshakes's Avatar
 
Member Since: Feb 2007
Location: Sandwich Illinois
Default C6 buying experience

Thanks to all who responded. I have been searching all the forum dealers. I was pleasantly surprised at the selection and pricing--you guys are on to something special. I'm going to contact the dealer (Bocker in Freeport, Il.) where we bought our 2012 LTZ Suburban. Treated like royalty--VERY pleasant buying experience--my kind of dealership!
Itshakes is offline   Reply With Quote
Old 05-09-2013, 08:46 AM   #14
New Corvette Guy
CF Senior Member
 
New Corvette Guy's Avatar
 
Member Since: May 2013
Location: Atlanta GA
Jim Bell
Default

We purchased our 2006 C6 Covertible about 2 months ago at Rick Hendrick Chevy. They were a GREAT experience. They could not have done more for us, they bent over backwards.

They let my wife and drive the car together and after we agreed to purchase, they washed and detailed the car. Free oil changes for two years, new Michelin tires and took the time to teach us about the car.

The really cool part was almost every employee came up to us and congratulated us on purchasing a Vette. We even have a dedicated service advisor. Best experience ever buying a car.
New Corvette Guy is offline   Reply With Quote
Old 05-09-2013, 08:49 AM   #15
Vetteman Jack
CF Senior Member
MO Events Coordinator
CI 5, 8 & 11 Veteran
St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14
NCM Sinkhole Donor
 
Vetteman Jack's Avatar
 
Member Since: Mar 2001
Location: Jefferson City, MO Sometimes common sense isn't so common.

Default

Glad you found a dealer that values you as a customer. While somewhat rare these days, they are out there. I know my local dealer has always treated me very well - that's why I am a repeat customer with them.
Vetteman Jack is offline   Reply With Quote
Old 05-09-2013, 09:02 AM   #16
Top_Fuel
CF Senior Member
 
Top_Fuel's Avatar
 
Member Since: Oct 2008
Location: Dayton Ohio
Default

Quote:
Originally Posted by New Corvette Guy View Post
We purchased our 2006 C6 Covertible about 2 months ago at Rick Hendrick Chevy. They were a GREAT experience.
Maybe their used sales are OK...but their new car sales leave a lot to be desired. Hendrick (in Cary, NC) has a leftover 2012 GS coupe. It's a "new" car...but it has 400 miles on it (which they didn't disclose until I asked). They won't give any adjustment for the miles, saying it's no big deal. They also add a $595 "admin fee" to every car they sell. These guys also put dealer markups on cars for stuff like paint protection and nitrogen inflation in the tires. These guys need to take a lesson from the forum dealers. No wonder they still have several 2012s on their lot.
Top_Fuel is offline   Reply With Quote
Old 05-09-2013, 09:48 AM   #17
SmokinZ51
CF Senior Member
 
SmokinZ51's Avatar
 
Member Since: May 2012
Location: Northern IL
Default

Quote:
Originally Posted by Itshakes View Post
Thanks to all who responded. I have been searching all the forum dealers. I was pleasantly surprised at the selection and pricing--you guys are on to something special. I'm going to contact the dealer (Bocker in Freeport, Il.) where we bought our 2012 LTZ Suburban. Treated like royalty--VERY pleasant buying experience--my kind of dealership!
Bocker sponsors the local vette club (Northern IL Corvette Club). I haven't dealt with them but am interested in knowing how things go for you.
SmokinZ51 is offline   Reply With Quote
Old 05-09-2013, 09:52 AM   #18
boraxman
CF Senior Member
 
Member Since: Feb 2010
Location: Canyon Country, California
Default

Why am I not surprised/
boraxman is offline   Reply With Quote
Old 05-09-2013, 10:05 AM   #19
bigwoofersnet
CF Senior Member
 
Member Since: Oct 2007
Default

I just purchased my 08 from a dealer in NC last month.. purchase price, financing, everything was set up through e-mail which was really nice. The salesperson I started out with was super patient, and was really easy to work with.. Now onto the "bad". I drove from Cincinnati, OH to Winston-salem, NC in a one way rental car.. this was about a 7 hour commute in which my day started around 530am. I let the dealership know what time I would arrive (around 3pm), and I was on-time (thank you GPS). I show up expecting to sign the docs, and drive away thinking I would be there for 30 minutes max... Wasn't the case, they had to fix the push start button, the car wasn't cleaned or fueled and the docs weren't ready. I was getting really irritated, because what should have been a quick in and out to head back to Ohio I ended up being there for almost 3 hours while they did all this stuff. I ended up not getting home till like 2am. I was so pissed that everything wasn't ready to go, I was surprised a dealership of this size was not prepared better especially since I set the expectation early with how I wanted the process to go.

Don't get me wrong, it did not kill the joy I received when I actually drove away in my "new to me Vette" but the experience once I arrived was definitely not as good as it should have been. Not to mention the salesperson (not the original one I started with) trying to entertain me for that amount of time was a little annoying as well.

Just sharing a similar experience.
bigwoofersnet is offline   Reply With Quote
Old 05-09-2013, 10:19 AM   #20
CAPTRKO
CF Senior Member
 
CAPTRKO's Avatar
 
Member Since: Mar 2005
Location: KEMAH TEXAS
Default

....just to add


I flew out to Miami on the 7th and was picked up at the Miami airport by a high end auto dealership. They drove me to the dealership, had my 2009 Corvette Convertible ready to go, all detailed up, ready for test drive...the price was pre negotiated. They sell Ferrari's and other high end exotic cars--they treated the Vette like it was gold. I was in and out on under 1 hour as I had to drive to Orlando to see my mom, spend the night and then drove 1000 miles more to Houston.

Cleanest deal I have ever done. Sales Manager was ex-Chevy Dealership manager--he laughed when I told him I avoid Chevy Dealerships all together unless they are Corvette Forum Dealers. He understood why.

CAPTRKO is offline   Reply With Quote
Old 05-09-2013, 10:19 AM
 
Go Back   Corvette Forum > C6 Corvette, 2005 - 2013 > C6 Corvette General Discussion
Reload this Page C6 buying experience
 
 
 
Reply


Thread Tools Search this Thread
Search this Thread:

Click for Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Car won't start 09-Z51 C6 Tech/Performance 5 05-23-2014 11:55 AM
Door won't open HRS KLR C6 Corvette General Discussion 17 11-30-2013 12:49 PM
Car door / window won't open, car won't start wiesman02 C6 Tech/Performance 5 10-07-2013 07:41 PM
Trunk and door keyless entry problem CLane C6 Tech/Performance 6 07-19-2013 07:06 PM
Need help with door lock problem! jsbwac C3 General 2 10-11-2012 09:55 PM


All times are GMT -4. The time now is 06:50 AM.


Emails & Password Backup

Search Engine Friendly URLs by vBSEO 3.5.2