Irate with SiriusXM
04-12-2012, 10:10 PM
#62
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I just had the "pleasure" of completing a satisfaction survey. SirriusXM will not be pleased.
04-12-2012, 10:33 PM
#65
FWIW they have been fair with me. I have SeriusXM on three vehicles. I pay by check no credit card. Service on one vehicle is due for renew. I got a bill for $50 to renew for 3 mos. I enjoy the music and the sports but thought that was too high especially when I am buying the service for a total of three vehicles. I called to tell them that I would not renew and to cancel service on the one vehicle due for cancel or renew. SeriusXM gave me a good sales pitch and offered to reduce the cost of my plan if I renew. They checked the account numbers confirmed three vehicles and offered a good discount. Sounded good but I told them to cancel the one vehicle due the renew. They asked me if I would just give more consideration to the reduced rate renew they would provide me two free months of service while I was considering renew. They advised if I don't want to renew I can call prior to the end of the two month free period and cancel. Free service is free service. I still may cancel plan on one vehicle but they made a good effort to keep my business. Fair enough.
04-12-2012, 11:26 PM
#67
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I have had Sirius for 6 years now and have never had a problem.
If you don't like auto renewal then don't do business with them. It is in their contract. If you want to use their service you have to play by their rules..
04-12-2012, 11:53 PM
#68
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They are the absolute worst! For 4 years I have been paying 77 per year. This year I did my normal routine of calling to cancel and I told them I was recording the call. I got transferred to the customer retention department. I again told them I was recording the call and they asked me why I wanted to cancel and I told them "It's worth 77 per year and no more". The best they could do was 98 per year. I told them to cancel and they told me it was done and I would get an email. Not only did I not get an email, I got a past due notice in the mail. I called them back and they claimed to have no record of my cancellation. I asked them where they wanted the recording sent and they said they cancelled my account and I should just ignore any further notices. Somehow I don't think I have heard the last of them. Worst bunch of liars and cheats out there. Thank God I never gave them a credit card!
04-13-2012, 12:00 AM
#69
never-ever give companies like this or on-star a credit card. Demand a paper bill and mail a check. when you sign up, in the paperwork you give them permission to auto bill your credit card and they will do so at the highest rate without notifying you.
04-13-2012, 12:18 AM
#70
Burning Brakes
XM clearly states there billing policy, continues subscriptions unless you call them to cancel, there is also a $2 fee for invoice billing which is the best way to go or buy one of there prepaid cards, no credit card involved that way.
Everything the OP said is inline on how they play, cancellation confirmation # is a good thing to get when cancelling, you can use it against XM and with your credit card company to dispute a charge.
I wish we had better cell service in the state then I would go with my cell and Pandora, slacker etc....XM gives coverage in areas that my Cell does not so I stick with them for now.
Everything the OP said is inline on how they play, cancellation confirmation # is a good thing to get when cancelling, you can use it against XM and with your credit card company to dispute a charge.
I wish we had better cell service in the state then I would go with my cell and Pandora, slacker etc....XM gives coverage in areas that my Cell does not so I stick with them for now.
04-13-2012, 05:44 AM
#71
Melting Slicks
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St. Jude Donor '12-'13, '16
Same old crap.
They keep sending me offers for my sts and corvette, but they will (of course) only give you the offer if you give them your credit card (so they can fraudulantly bill me in the future if I cancel). I would write them a check if they would bill me, but of course they would not do that.
They keep sending me offers for my sts and corvette, but they will (of course) only give you the offer if you give them your credit card (so they can fraudulantly bill me in the future if I cancel). I would write them a check if they would bill me, but of course they would not do that.
I told SiriusXM I would make this post and I am going to hold true to my word. I discovered last evening that SiriusXM has been billing me since November 2010 for radio service on a 2008 Corvette that I sold that month. Sirius has been billing me something over $50 every three months. This came to my attention on a credit card billing I got last week. Last night a promotion person for Sirius called to get me to renew service on my 2011 Grand Sport, which I bought in April of 2011. I agreed to renew for six months and then asked the promotions representative about the bill I noticed on my credit card. He then checked the record and found that it was for the radio service on my 2008 Corvette. He said there is nothing on file indicating that I cancelled the service. Well, I told him I called and cancelled the service the same day that I sold the car. He told me to call a particular number today and he thought they would refund my money. Well, you know where this going. I called the number he gave me. It wasn't operational. So, I called the general number and spoke to a representative. He said there was nothing they could do about it as nothing was on file that I cancelled. I explained that I had, in fact, called and cancelled. He maintained his refusal to do anything about it. I then asked to speak with his supervisor. He said his supervisor would tell me the same thing. I told him I wanted to talk to the supervisor anyway. I did and got the same treatment. There being no cancellation on record, I was out of luck. I told him I would go on the Corvette Forum as well as to everyone I know about this matter and tell them of the terrible service and Sirius' refusal to credit my account. He inquired why I had never noticed it on my account before. Good question. I went on to explain that I had automatic payments taking care of the bill each month and just didn't look at every bill. Of course, other than a Sirius debit every three months, I knew everything else I had charged. So, shame on me for not looking at the bill as closely as I should have. But, you'd think hearing the story that it would have been worth the $200 they got from me to avoid negative publicity. I also told the supervisor that I am going to cancel the just purchased six month plan in my Corvette and the other plan I have in another vechicle. The supervisor didn't seem to care. He did stop the radio today. Gee, thanks...great idea since I haven't owned the car since November of 2010. He's also going to escalate this to "corporate" and I can expect a call in 5-7 working days. That's great customer service. Let's not get the matter resolved today. I am so furious about this I can hardly spit! So, take from this what you will. Use it as a lesson. Check your credit card statements. Don't expect any mercy from SiriusXM if you have an issue like mine. And, the fact that you know you called to cancel, yet some idiot on the other end didn't record it, is your problem...not theirs! For what it's worth. But, I'm done with that company.
04-13-2012, 07:15 AM
#72
Drifting
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Nope, most definitely not a Dixie cup !! When I went in, the old Camp Matthews was still in use. 
Just dated myself. 
04-13-2012, 11:05 AM
#73
Le Mans Master
If I didn't deal with every company that has unethical business/billing practices, I'd have to do the following...
Turn off my cell phone
Discontinue my satellite TV
Terminate my Time Warner high-speed internet
Cancel my gym membership
Un-subsribe to all magazines and newspapers
Stop using commercial banks
Never walk into another car dealership
And cancel my XM radio...
Turn off my cell phone
Discontinue my satellite TV
Terminate my Time Warner high-speed internet
Cancel my gym membership
Un-subsribe to all magazines and newspapers
Stop using commercial banks
Never walk into another car dealership
And cancel my XM radio...
04-14-2012, 08:38 AM
#74
Melting Slicks
04-14-2012, 09:31 AM
#75
I have a sirius portable unit with a life time membership that I use in my truck, home stereo, and computer. The car is xm not sirius and I would need a new account with xm which I am not doing when I have already paid for a lifetime with sirius.
Just saying that a cd holds 12 hours plus of mp3 music, comedy, etc.
Just saying that a cd holds 12 hours plus of mp3 music, comedy, etc.
04-15-2012, 10:16 AM
#76
Pro
Too many other good music options (iPad,CD's,mp3 CD's) than dealing with this horrible company.
150+ tunes on a mp3 CD that you can make yourself X 6 = at least 900 tunes in a 6 CD Bose system.
And for what XM charges you can buy lots of tunes from the iTunes store and keep them forever and use them however you want.
SiriusXM? YGBSM!
150+ tunes on a mp3 CD that you can make yourself X 6 = at least 900 tunes in a 6 CD Bose system.
And for what XM charges you can buy lots of tunes from the iTunes store and keep them forever and use them however you want.
SiriusXM? YGBSM!
04-15-2012, 10:24 AM
#77
I told SiriusXM I would make this post and I am going to hold true to my word. I discovered last evening that SiriusXM has been billing me since November 2010 for radio service on a 2008 Corvette that I sold that month. Sirius has been billing me something over $50 every three months. This came to my attention on a credit card billing I got last week. Last night a promotion person for Sirius called to get me to renew service on my 2011 Grand Sport, which I bought in April of 2011. I agreed to renew for six months and then asked the promotions representative about the bill I noticed on my credit card. He then checked the record and found that it was for the radio service on my 2008 Corvette. He said there is nothing on file indicating that I cancelled the service. Well, I told him I called and cancelled the service the same day that I sold the car. He told me to call a particular number today and he thought they would refund my money. Well, you know where this going. I called the number he gave me. It wasn't operational. So, I called the general number and spoke to a representative. He said there was nothing they could do about it as nothing was on file that I cancelled. I explained that I had, in fact, called and cancelled. He maintained his refusal to do anything about it. I then asked to speak with his supervisor. He said his supervisor would tell me the same thing. I told him I wanted to talk to the supervisor anyway. I did and got the same treatment. There being no cancellation on record, I was out of luck. I told him I would go on the Corvette Forum as well as to everyone I know about this matter and tell them of the terrible service and Sirius' refusal to credit my account. He inquired why I had never noticed it on my account before. Good question. I went on to explain that I had automatic payments taking care of the bill each month and just didn't look at every bill. Of course, other than a Sirius debit every three months, I knew everything else I had charged. So, shame on me for not looking at the bill as closely as I should have. But, you'd think hearing the story that it would have been worth the $200 they got from me to avoid negative publicity. I also told the supervisor that I am going to cancel the just purchased six month plan in my Corvette and the other plan I have in another vechicle. The supervisor didn't seem to care. He did stop the radio today. Gee, thanks...great idea since I haven't owned the car since November of 2010. He's also going to escalate this to "corporate" and I can expect a call in 5-7 working days. That's great customer service. Let's not get the matter resolved today. I am so furious about this I can hardly spit! So, take from this what you will. Use it as a lesson. Check your credit card statements. Don't expect any mercy from SiriusXM if you have an issue like mine. And, the fact that you know you called to cancel, yet some idiot on the other end didn't record it, is your problem...not theirs! For what it's worth. But, I'm done with that company.
04-15-2012, 11:49 AM
#79
Team Owner
I also had a bill (another time) for service on a vehicle I had sold four years earlier. They told me I never cancelled my service. I asked them why then had I not received a bill for the last four years. They continued arguing with me, then agreed to cancel the charges. Two months later I got another "late bill" for it. Another 30 minute phone call of arguing and it finally got cancelled again.
The bottom line is that even if you pay by check they can come after you and ultimately report it to the credit agencies if you just ignore them. Truthfully, the government needs to go after them for their business practices. As the OP stated, I've tried many times to get to their management and it's impossible. If I lived near their headquarters I probably would have been arrested a couple of times.
The people who run the company truly need to rot in hell.
04-15-2012, 11:51 AM
#80
Team Owner
See my post above - and not the only problems I've had. I'm sure there are many people who have not had a problem. But please don't say "pretty easy process if you follow it". I followed the process correctly every time.