spearce

After reading this thread I got a little worried. I have a 2011 GS and the 1 year subscription should have ended back in November. I decided to call XM and cancel my service. I didn't want an unexpected bill showing up. It turns out that my XM was activated using the dealers account. So I never got the benefit of my free 1 year. They have given me 1 additional year for free. I wonder if I didn't call if I would have gotten this for a lot longer using the dealer account? I didn't have to give them a credit card or any billing information. From what the customer service person said they don't even know my address. I've marked my calander to cancel the service next year. The funny thing is I still don't trust them.

zapp

Never trust them, ever. In January I extended my wifes account for her Pilot to lifetime. This was agreed to be $450 via the reps supervisor, he said I will send you out a statement, luckily I paid for it over the phone with my credit card. I get an invoice this week for an additional $330. So I call to see what is up. They tell me the lifetime plan is $680, I informed them I had agreed on $450 and paid it. There is nothing written in the account of course, so they basically called me a liar. So I go up two levels of supervisors. She states I can't cancel because I agreed to a lifetime account, and they can't just charge me the $450. I of course am getting aggravated, and tell them honor the agreement, or I will contact my CC company, and have them investigated for fraud, and do a charge back. She finally agreed, but I will be keeping an eye out on my account. I will never subscribe to their service again.

ospreycorvette

Can we start a movement on this type of terrible business practice so this does not happen to other people?
Maybe send some politician emails, someone who is not bought out by lobbyists?
There must be one that might care.

R&L's C6

I guess a person is going to have to inform the customer service reps that you are recording the conversation when you cancel or make a deal so there's proof.

Corvette ED

He is my XM story. I bought my 07 Vette on Sept 30th 2011 and I called XM the next day to get the service. I wanted everything Howard Stern, NFL, etc so they tell me I will get three free months and on Jan 7th I will be billed for one year. I get a bill on Oct 15th with a due date of Nov 1st for the full amount.

I ignored it, then about Nov 10th I get a e-mail saying that my service will be cut off in 48 hours unless I call and pay by card. I call them and after 10 mins on hold I speak to a woman sales rep and tell her my story. She puts me on hold and comes back and says your ok and will be billed as per your original agreement in Jan. I just got the bill this week. I do know from other friends who made the mistake of giving their card numbers this company they can make your life hell.

Corvette ED

As for them reporting you to a credit agency I would think they would need your ss# to do that. Also you can dispute that claim on your report and have it removed.

scootertrash19

Dan47

Same thing happened to my wife last month. We had a message on the answering machine from a collection agency for thirty something dollars from xm radio. I don't remember every seeing a bill for it much less a second one for being overdue. Don't know if I would have ever considered having their service again without this incident but definitely won't now.

RnLi

Just adding a little insult to injury (not really, just providing info).....

Got a letter 2 days ago from XM stating they are providing free service for the first 14 days of February. Checked a little while ago....yep, it's working.

vince48

Yes Sir it is unethical and unscrupulous. Why did the merger go through? Thank your favorite voting party and the lobbyist. The most dangerous combination to the working class (us 99%). The government is not geared to deal with the "unfairness" practices of commerce swiftly. Too much bureaucratic road blocks, (did I say) lobbyist and party line voting!
Maybe a better solution would be to contact our local and state elected people.

Remember it is a election year. Those senators and congress people you, me elect need something to tell us that they are looking out for our best interest.

Companies like XM and others that practices this type of behavior must be penalized and be driven out of business.

May I say, that our President, Congress and Senators work for the us. Us being the American Citizens whom elected all of those people into office.
We should not allow the elected to “pawn us”. Nothing gets done.

Have we lost our passion to elect the right people regardless of political lines? Now we suffer for generations and companies like XM stay alive.

hawkgfr

I didn't, nor haven't for four GM products...Including the blue button. It has never been pushed....and won't be.

AIR_RAM

Thats all I use... I hook up my iPone and play the Pandora App... Its free and if you set your stations up right you will have unlimited music taylored to your liking...

Pandora is worth paying for... Im still running the free app, but the paid app is supposed to be even better...

SPEED SAFE, NICK

NYC-Style

You can't let it "expire", you have to cancel it. You said it had poor sound and yet you kept it for a complete year...you should have cancelled as soon as you realized it wasn't for you... I want my click back on...

Dendk

I know the drill with XM....no credit card on file, watch billing cycle when it comes due make sure they send a bill. Call them and work a deal, wait until next time and repeat if you like the service, this has worked well.

brettbolt

The XM/Onstar contract signing requirement seems to vary depending on the dealer. Besides 'LS3 MN6' my wife and I also had to sign XM and Onstar paperwork when we bought our new Chevy Aveo. They forwarded our name and address to XM. For OnStar, they also provided our phone number.

We used our GM Card Earnings for nearly $3K of the vehicle cost. The dealer (actually their 'closer') gave us his pledge that he would not forward our GM Credit Card number to either party. Thank god he didn't.

need-for-speed

They suck !!

The sound quality = AM radio.

And when it's time to cancel, it takes several phone calls and about an hour on the phone as they transfer you around. If I ever buy a car from GM again, I'll tell them to shove the free year of XM radio. It is not worth it.

Don-Vette

If your CC is on file with XM then after your free trial you will start to be billed accordingly,it is up to YOU to contact them if you wish to no longer receive XM after the free trial period. So I see nothing wrong on their part for charging you.

DonOH

I think they suck too.

I don't have a billing problem I just hate how often the service goes down. First, it flutters in and out so you can't hear it, then it shuts down entirely. I've been told it is a problem with local 'repeaters' that amplify the signal.

Happens way too often and makes we question the value of the service.

hawkgfr

Surely you jest....

cclive

Sort of like saying that since you wrote me a check once, I can just put all the account info on file and write myself a check from your account next time...