Ebay vendor to beware of lilyspartsplace1
12-04-2011, 06:09 PM
#1
Melting Slicks
Thread Starter
Ebay vendor to beware of lilyspartsplace1
I had a experience with ebay vendor lilyspartsplace1, who carry alot of corvette items.
I purchased both seat covers and hatch shade on November 17th. On the 27th not hearing anything I email requesting status of shipping. They give me Fedex tracking number that says it was delivered the 22nd. I contacted them to verify the address and they reply back with my stored ebay address which is correct. I also received a UPS package that day and it hadnt gotten stolen. So I ask them to check into it with Fedex, (This is where they become a poor vendor) and all I get is silence. I email (nicely) daily and even vmailed them on the 2nd day with no response. After informing them 4 days later either help out or I will report to Amex, the reply
"Hello, Since this item shows delivered by Fedex there is really nothing else that can be done on that matter. The only thing I could do is sell you a set at cost. I would suggest if you choose to do that to deliver to a different address or somewhere that someone is home all day to accept the package.ThanksRenee"
So I contact Fedex since they wont and find out they shipped to the wrong street and zip but right house number.
I inform the vendor of this and said please contact me before COB to resolve or I will disbute through Amex (though I used paypal with my amex I have always had better luck with amex).
No response. The next day after I dispute with amex and I got a refund. Not a sorry, not a return call, or even a email.
If any effort would have been given I would have gladly re-ordered from them again expecially since it was a keying mistake at the kiosk (which fedex even verified it was kiosk not automated(they were very helpful), but they were terrible and unresponsive.
Just a FYI if your thinking of purchasing from, hopefully others won't experience the same issue I did.
I purchased both seat covers and hatch shade on November 17th. On the 27th not hearing anything I email requesting status of shipping. They give me Fedex tracking number that says it was delivered the 22nd. I contacted them to verify the address and they reply back with my stored ebay address which is correct. I also received a UPS package that day and it hadnt gotten stolen. So I ask them to check into it with Fedex, (This is where they become a poor vendor) and all I get is silence. I email (nicely) daily and even vmailed them on the 2nd day with no response. After informing them 4 days later either help out or I will report to Amex, the reply
"Hello, Since this item shows delivered by Fedex there is really nothing else that can be done on that matter. The only thing I could do is sell you a set at cost. I would suggest if you choose to do that to deliver to a different address or somewhere that someone is home all day to accept the package.ThanksRenee"
So I contact Fedex since they wont and find out they shipped to the wrong street and zip but right house number.
I inform the vendor of this and said please contact me before COB to resolve or I will disbute through Amex (though I used paypal with my amex I have always had better luck with amex).
No response. The next day after I dispute with amex and I got a refund. Not a sorry, not a return call, or even a email.
If any effort would have been given I would have gladly re-ordered from them again expecially since it was a keying mistake at the kiosk (which fedex even verified it was kiosk not automated(they were very helpful), but they were terrible and unresponsive.
Just a FYI if your thinking of purchasing from, hopefully others won't experience the same issue I did.
12-04-2011, 06:29 PM
#4
Team Owner
Does sound more like a FedEx problem than the Vendor. I sort of understand your being upset with the vendor not assisting with what happened but really that is a FedEx problem in the end.
12-04-2011, 07:03 PM
#6
Safety Car
I think the vendor could have been more helpful. It seems they only responded after threats were made.....
Who's responsibility is it to file with FedEx concerning damaged or missing packages to recoup loses ?
Who's responsibility is it to file with FedEx concerning damaged or missing packages to recoup loses ?
12-04-2011, 07:47 PM
#7
Go Canes!
12-04-2011, 07:56 PM
#8
Race Director
No no no, the seller could have at least responded better. I would have been pissed too.
12-04-2011, 08:01 PM
#9
Team Owner
is lilyspartsplace the former partsladi who was a big fail??
12-04-2011, 09:29 PM
#10
Safety Car
12-04-2011, 10:30 PM
#11
Melting Slicks
Vendor owns the relationship with the shipper not the customer.
If the shipper screws up, it is the vendor who should contact the shipper to fix. In this case Fedex is the agent for the vendor.
The customer did not pay Fedex or have anything to do with their selection. The customer has no leverage with the shipper, as they do not have a contract with them...the vendor does.
Vendor should have fixed and has an obligation to do so since you paid them. The fact their supplier (Fedex) failed to perform is not your problem.
I would not do business with a company who is only interested in selling and not interested in making sure their customer got what they paid for.
If the shipper screws up, it is the vendor who should contact the shipper to fix. In this case Fedex is the agent for the vendor.
The customer did not pay Fedex or have anything to do with their selection. The customer has no leverage with the shipper, as they do not have a contract with them...the vendor does.
Vendor should have fixed and has an obligation to do so since you paid them. The fact their supplier (Fedex) failed to perform is not your problem.
I would not do business with a company who is only interested in selling and not interested in making sure their customer got what they paid for.
Last edited by JKbride; 12-04-2011 at 10:36 PM.
12-04-2011, 10:39 PM
#12
Team Owner
Vendor owns the relationship with the shipper not the customer.
If the shipper screws up, it is the vendor who should contact the shipper to fix. In this case Fedex is the agent for the vendor.
The customer did not pay the Fedex or have anything to do with their selection. The customer has no leverage with the shipper, as they do not have a contract with them...the vendor does.
Vendor should have fixed and has a legal obligation to do so. I would not do business with a company who is only interested in selling and not interested in making sure their customer got what they paid for.
If the shipper screws up, it is the vendor who should contact the shipper to fix. In this case Fedex is the agent for the vendor.
The customer did not pay the Fedex or have anything to do with their selection. The customer has no leverage with the shipper, as they do not have a contract with them...the vendor does.
Vendor should have fixed and has a legal obligation to do so. I would not do business with a company who is only interested in selling and not interested in making sure their customer got what they paid for.
12-04-2011, 11:42 PM
#13
Melting Slicks
Thread Starter
Sorry if I wasnt clear enough.
Vendor put in the address wrong. Fedex delivered to the address on the label. The vendor was were the error was.
Vendor put in the address wrong. Fedex delivered to the address on the label. The vendor was were the error was.
12-04-2011, 11:44 PM
#14
Melting Slicks
Thread Starter
Bull crap with your legal obligation info, you need to get better info, seller is not responsible for fixing problem. You are grossly misinformed. Put yourself in their shoes...if I give Fedex a package to send and they lose it, I sure the hell am not giving the buyer his money back, why should I be out X amount of $ when Fed Ex lost it. No way in the world. I did my part, it is all on Fed Ex, not me. Almost always seller asks buyer(on Ebay) if they want to insure the package and that charge is the buyers.
Also Fedex usaully only starts a claim from the shipper (who paid) not the receiver.
12-05-2011, 12:18 AM
#15
Melting Slicks
Bull crap with your legal obligation info, you need to get better info, seller is not responsible for fixing problem. You are grossly misinformed. Put yourself in their shoes...if I give Fedex a package to send and they lose it, I sure the hell am not giving the buyer his money back, why should I be out X amount of $ when Fed Ex lost it. No way in the world. I did my part, it is all on Fed Ex, not me. Almost always seller asks buyer(on Ebay) if they want to insure the package and that charge is the buyers.
I have spent too much time on these kinds of issue only on a much bigger scales..I know first hand the out comes of these kinds of issues. Bottom line, Fedex failed to perform, Vendor has a obligation to provide the goods to the seller....period.
12-05-2011, 12:23 AM
#16
Team Owner
12-05-2011, 12:27 AM
#17
Bull crap with your legal obligation info, you need to get better info, seller is not responsible for fixing problem. You are grossly misinformed. Put yourself in their shoes...if I give Fedex a package to send and they lose it, I sure the hell am not giving the buyer his money back, why should I be out X amount of $ when Fed Ex lost it. No way in the world. I did my part, it is all on Fed Ex, not me. Almost always seller asks buyer(on Ebay) if they want to insure the package and that charge is the buyers.
In this case it was the vendors job to re-ship or refund and then make a claim with Fed X.
12-05-2011, 12:36 AM
#18
Team Owner
Love your avatars but you are WRONG. I have a distribution company and ship UPS every day. If there is a problem with a mis-delivery, lost package or delivered but damaged package, It is my job to file a claim with UPS or FedX. UPS or Fed X will not accept a claim from a customer.
In this case it was the vendors job to re-ship or refund and then make a claim with Fed X.
In this case it was the vendors job to re-ship or refund and then make a claim with Fed X.
12-05-2011, 01:18 AM
#19
Melting Slicks
Thread Starter
Didnt go to file a claim. Fedex site just said delivered. When I called they verified the address and that is where we found the problem.
The short of it is I wish the vendor would have spent 10 mins (which is less than I did to resolve the issue)
Everyone dont start a war here, I just wanted to warn folks about the issue I had. Wish it would have worked out better.
The short of it is I wish the vendor would have spent 10 mins (which is less than I did to resolve the issue)
Everyone dont start a war here, I just wanted to warn folks about the issue I had. Wish it would have worked out better.
