Bandit 2010

Thanks.

Bandit 2010

Tom's_03SVT

typical....

LMB-C6

1) Keep pucks in the car.
2) Install pucks in front of service writer. Have them note this on the service order.
3) Tell service writer they are not to drive on the road with them on.
4) Uninstall them when you get the car back.

Gering

Corpsvette

From everything I have read it will be necessary for the service writer to state that the rocker panels are not cracked before service. I do have rocker rail protectors which have saved them from speed bumps but still, I want it in writing before they start work. I don't care if they take my word for it or climb under the car themselves. Sorry for your bad experience and I wish you luck.

Bandit 2010

Thanks - Bandit 2010

C6LSx

It's always a good rule of thumb that when dropping off your car for service have the service writer accompany you on a vehicle inspection and walk-around.

Any and all damage down should be noted on the service order with you receiving a copy of it before handing your keys off to the service writer.

This way if you get the car back and there's damage on the car that was not noted on the original service order; it's then on the dealership.

As far as the pucks go; I've yet to ever see any garage ever use them.

SSTEVEGS

...sounds like they're experts at fixing them...after breaking a lot of them. It's a good idea to carry pucks and advise anyone who plans to lift the car.

Sorry to hear about your dealer experience. I finally bought a low profile hydraulic jack so I can do my own oil changes, tire installations, etc. My dealer's been good so far, but I still worried any time I'd brought it in.

mksz51

Speed bumps I can believe but rocks flying up and cracking the rockers? -

For that price of repair all they are going to do is fill the cracks in, grind it down, and spray it. I'd consider leaving it alone and do nothing. The damage is all cosmetic and you can't see it unless you are under the vehicle. I'd worry about the body shop screwing something else up (I'm thinking overspray all over here). Your call - if the damage is as small as you say I'd let it ride for now.

CH-Z51

The rocker protection rails are the best way of protecting your rocker panels and they are very easy to install.

Cherokee Nation

Happened to me also at the dealer,but i don't worry about it because it's out of sight.

tonyasc6

can you recommend some of the rocker protection rails that you mentioned..? thx!

St.Char

Happens all the time

Rich Mickol

It happened to me. I had the service adviser sign the work order (free oil change) that the panels were not damaged. They told me they were going to do the oil change on the alignment machine and not to bother installing the pucks.

While I'm waiting, I decided to go into the service area and sure enough the car is up in the air. I go underneath and see the jack right on the panel. I tell the tech to go get the service manager. In he comes and verifies the damage. They had the car sent out to have the rocker repaired.

The bottom line is I thought I took all the necessary precautions and they still got me. To make matters worse, I know that if I didn't catch them in the act and left, they would have denied the damage.

I also notice that they are now advertising on the Forum so if anybody wants to know who they are send me a PM. I'd steer clear of them.

Good Luck with your repair.

djdinoe

You could tell dealers ahead of time about that you have pucks underneath but somehow they still manage to mess it up. It happened to me and I made them pay and fix it.

Wayne O

Sorry about the damage to your car.


I hardly ever take my car to the dealership but when I do the jacking pucks get snapped in-place. I inform the dealership the pucks are installed and what they're for. It's ridiculous Corvette owners have to worry about such slipshod practices at a dealership. When I go to a performance shop I never even worry about it...they know the right way to do it.

FortMorganAl

Ok, but what do you do when you get to step 4 and find them on the passenger seat and you have cracked rockers? I did everything I could at a very large dealership that sells lots of Corvettes. They repeatedly assured me they used their own jacking pucks and wouldn't need mine. It was noted on the service ticket that they would use pucks and that mine were in the car. Yep, cracked rockers. The only difference from the OP was that they immediately acknowledged that they did it and scheduled the 5 day repair in their bodyshop.

I have come to believe that there is nothing you can do with most GM dealerships to get them to do even the simplest jobs correctly. Their "Corvette Specialist" might have been the greeter at Wal-Mart last week. People are impressed at how much these dealerships care because they get a free 75 point inspection when in fact it is only done to make money on unneeded repairs. This applies not just to the pickup truck specialist Chevy dealerships that aren't allowed to sell Corvettes but even to the dealerships that sell 75 Corvettes a year.

Bottom line is I will never go to a dealership unless it is an expensive repair that is covered by warranty. And when I do I get the service writer to do a complete pre and post work inspection expecting to find damage.

Rule292

What's amazing is that GM can easily (and regularly does) hold up the warranty terms in the customers face and deny them warranty work if they mod their cars or participate in HPDE's... even when the part that failed has a history of failure due to GM design inadequacies, etc.

Yet GM doesn't do squat to hold dealers to a service standard when dealers repeatedly damage customers cars.

Two generations and how many years of Corvettes and dealers still can't figure out how to jack them up without damage?

I agree with everyone else. I avoid dealers like the plague. It even sucks to have to take the car to the dealer for a state inspection.

KarlK

My dealer cracked one side on mine, didn't want to use the pucks, too unsafe on their lifts I guess.

BSE1956

My local dealer cracked mine, first denied it, and then said I could take it to HIS preferred body shop for repairs. I passed by his shop and after one look, wouldn't take my lawn mower there. That dealer will not see me again if at all possible.