bapd77

I dont know if they have the option to refuse service to warrantied GM vehicles, but it SHOULD NOT be allowed. If they are an authorized GM dealer, they should be REQUIRED to work on GM vehicles under warranty.

And some wonder why the car business is in the shape it's in. Another example of why the stereotype fits about car dealers trying only to sell a car and nothing else.

foremaw

They do have the option. This is not new nor is it necessarily related to the current situation with GM. Guys have reported this practice from time to time over the years. For some dealers, I'd guess its related to ensuring best/fastest service to buyer/customers rather than delaying their work for folks who didn't buy from them. Also, GM does not reimburse them for what ever bill they send in, the rates are set. For X warranty work, GM pays them X price. Any time/money they spend above that rate is on them.

stillcrazy

I had a wheel and tire problem in northern va. Palone chevy went way above and beyond to help me get passed the problem,even delt with the insurance company. The problem is how many chevy dealers in the area have been give burn notices and who. I live in Calif now but was born and raised in northern VA and know all the dealers in the area.

Bck N Blk 94

That's ridiculous. The survey's are designed to help the dealers improve their customer satisfaction and ultimately customer retention. Obviously this service manager would rather get good ratings than customer satisfaction. And we wonder why GM is in trouble.

Hardluck

Bought my 08 auto used from a local used car dealer. Had to take mine in to the local dealer Capital Chevrolet 3 times for warranty items. Gave me outstanding service along with a rental car on two occasions where they kept it over night. Made it a point to ask for the head service manager so I could pass on my appreciation for their excellent service.

SanDiegoBert

Wow, air conditioned service bays AND a dance floor !! I'm impressed.

markabc6

Odd.

Maybe they're doing you a favor?

Many moons ago...dealers would get dinged by the manufacturer for warranty work done on the unit that they sold, but was not the case for vehicles purchased elsewhere. It was financially in their best interest to "help a fella out" from out-of-town. (key word *if* the owner was truely from out-of-town )

With all the changes in the last few years, both dealer and manufacturer

g/l

YLOFEVR

I brought my '06 Z51 coupe to Dudley Martin Chevrolet in Manassas, Virginia to set my tune to pass emissions (after LT's, CAI aftermarket). The charged me $250.--would ONLY set the tune to stock specs and then tried to lock it in. Consequently, the same code was thrown shortly after I left the dealership--preventing my car from passing emissions. Two days after I had brought it to them, I opened the hood and there was a BIG wad of chewed bubble gum sitting on my intake and had started to melt to it. The service advisor whom I spoke with seemed to have a gruff attitude, and overall--was very unaccommodating to me. I keep my car at my daughter's home (garaged) in Manassas--but I won't ever bring any car to this dealership again. I think it's only fair that you are advised about this.

djfullshred

It happens with other brands. The worst ever for me was Toyota dealership. I found a hole in the back of the seat in my brand new vehicle I bought from them, but only noticed it after I got home. Instead of dealing with it staright away, they gave me the runaround, didn't return calls, and basiclly try to avoid the issue.

So here is the funny part - they called me to remind me to give them a good customer satisfaction survey report when Toyota follows up. But they still haven't addressed the issue. When Toyota calls, I give them a lousy satisfaction report. A week or two later, I get a call from the dealer sales manager. I am at first pleased, thinking he has finally reached out to take care of this issue that has turned into a month long battle with them. But noooo - this dude actually called me while I was at work to give me the business about the bad report I gave them. Yes, he actually called me to chew me out. Unbelievable arrogance.

C7-Beast

I guess my worst Chevy dealer experiences (which were not that bad) was with the now defunct Stockburger Chevrolet. I had a 2003 Blazer that I took there 3 times for the same issue. My brother was picking up my 2002 Z28 with me and he pumped gas in my Blazer and did not put the cap on right. I got a CEL and found the cap off. I tightened the cap but the CEL would not go out. Took it to Stockburger and they claimed to have fixed it. As soon as I drove off the lot the CEL came back on. Two more trips and they had replaced a bunch of parts and I still had the CEL. Finally, pissed off I bought a new gas cap and the light went out.

On another occasion with the same dealer I was about to sell my 1994 Z28 and I took it to Stockburger to have it detailed before taking pictures and putting it up on eBay. When I came to pick it up they said it was not ready and I waited around for 2 hours before getting the straight answer. The dealer had gotten the Opti wet and had to replace it! You would think a Chevy dealer would have known better. At least the new owner got a brand new Opti with the car

Stockburger recently closed due to the economy.

LOUSVETTE

Look at post #20. Talk about being ripped off


http://forums.corvetteforum.com/c6-c...hot-today.html

myron

sanborn chevrolet in Lodi ca

Edmond

I don't think the economy had much to do about it. I would say the crappy way they ran their business is the reason why they closed.

Pecanman

Tried to buy twice at SouthTowne Chevrolet in Newnan, Georgia (south of Atlanta) and no deal, but the Service Department is absolutely stellar. Have my assigned Service Writer and Technician. I will keep trying to buy there, just because of the Service Department.

TCW

I nominate West Chevrolet in Maryville, Tennessee as the worst dealer on the planet.

If they refuse to work on your Corvette consider yourself LUCKY!!!!

Tom

Gordon Shumway

OK, I'm straying a little off topic here, but the mountains of Maryland?

Shark Racer

I drove through some pretty aggressive foothills in Maryland, many moons ago.

Gordon Shumway

I hear ya. I drive through aggressive molehills all the time in Florida.

Y2K3CL-S

Take 68 west towards Cumberland, leaving 70 north as if you were headed for Breezewood. Some pretty severe inclines as you hit the peak near the Veterans memorial ... many cars and trucks don't maintain speed while in cruise control.

C7-Beast

How do the moles feel about that?