Just received a letter from GM pres!
06-05-2009, 11:51 AM
#1
Racer
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Never mind its a repost
Ok, probably me and every other gm owner with a computer
Troy A. Clarke, Group Vice President, GM North America
Dear
First off, I'd like to thank you for being a GM customer. Your current and future business means a lot to us. Given all of the recent media coverage about GM, I am writing you today to address some questions you may have, and to assure you that we are here to stay and ready to serve you.
As you may know, GM is using an expedited, court-supervised process to accelerat e the reinvention of our company. At the core of that reinvention is a commitment that we will put the customer first in all that we do — starting with great cars, trucks and crossovers, and the best sales and service experience possible. We want to earn your trust in several ways, including:
Your GM Warranty — Rest assured, we will honor the warranty commitment given to you at the time of your purchase. Our GM Dealers are very much open for business, and ready to meet your sales and service needs. And even though we are seeking buyers for our Saturn and Saab brands, have just announced the selection of a buyer for the HUMMER brand, and have decided to eventually phase out Pontiac, those dealerships also remain open and ready for service. The bottom line is your warranty will be honored and service will always be available through authorized GM retail facilities by GM-trained Goodwrench experts, with Genuine GM Parts on hand.
Your Next GM Vehicle — At this, the most important moment in the history of our company, our dedication to high-quality, fuel-efficient and outstanding-value vehicles has never been greater. As I said before, our GM dealerships are very much open for business, and banks and credit unions are lending and continue to offer some of the best rates available to qualified buyers. To find information about GM dealerships in your area, please visit GM.com/vehicles/dealer.
Your General Motors — For over 100 years, GM has fueled America's passion for the automobile. Propelled by the spirit and commitment of our people, we will become the New GM, a company that makes Americans proud, and one that can compete successfully with anyone in the world. All of us at GM are confident that we will emerge a leaner, stronger company for you, offering the most compelling vehicles possible from our Chevrolet, Buick, GMC and Cadillac brands. I invite you to stay up to date on our promising new future by visiting GMreinvention.com.
As I said at the outset, we are genuinely grateful for your business, and we hope that you'll stay with us. If you are considering buying a new vehicle, please review a special offer for our owners. Then, visit GM.com/owner to see how this can be combined with other current incentives — it's our way of saying "Thank You" for your ongoing support.
Sincerely,
Troy A. Clarke, Group Vice President, GM North America
Troy A. Clarke
Group Vice President
President, GM North America
Troy A. Clarke, Group Vice President, GM North America
Dear
First off, I'd like to thank you for being a GM customer. Your current and future business means a lot to us. Given all of the recent media coverage about GM, I am writing you today to address some questions you may have, and to assure you that we are here to stay and ready to serve you.
As you may know, GM is using an expedited, court-supervised process to accelerat e the reinvention of our company. At the core of that reinvention is a commitment that we will put the customer first in all that we do — starting with great cars, trucks and crossovers, and the best sales and service experience possible. We want to earn your trust in several ways, including:
Your GM Warranty — Rest assured, we will honor the warranty commitment given to you at the time of your purchase. Our GM Dealers are very much open for business, and ready to meet your sales and service needs. And even though we are seeking buyers for our Saturn and Saab brands, have just announced the selection of a buyer for the HUMMER brand, and have decided to eventually phase out Pontiac, those dealerships also remain open and ready for service. The bottom line is your warranty will be honored and service will always be available through authorized GM retail facilities by GM-trained Goodwrench experts, with Genuine GM Parts on hand.
Your Next GM Vehicle — At this, the most important moment in the history of our company, our dedication to high-quality, fuel-efficient and outstanding-value vehicles has never been greater. As I said before, our GM dealerships are very much open for business, and banks and credit unions are lending and continue to offer some of the best rates available to qualified buyers. To find information about GM dealerships in your area, please visit GM.com/vehicles/dealer.
Your General Motors — For over 100 years, GM has fueled America's passion for the automobile. Propelled by the spirit and commitment of our people, we will become the New GM, a company that makes Americans proud, and one that can compete successfully with anyone in the world. All of us at GM are confident that we will emerge a leaner, stronger company for you, offering the most compelling vehicles possible from our Chevrolet, Buick, GMC and Cadillac brands. I invite you to stay up to date on our promising new future by visiting GMreinvention.com.
As I said at the outset, we are genuinely grateful for your business, and we hope that you'll stay with us. If you are considering buying a new vehicle, please review a special offer for our owners. Then, visit GM.com/owner to see how this can be combined with other current incentives — it's our way of saying "Thank You" for your ongoing support.
Sincerely,
Troy A. Clarke, Group Vice President, GM North America
Troy A. Clarke
Group Vice President
President, GM North America
Last edited by Tiggers; 06-05-2009 at 12:00 PM.
06-05-2009, 11:52 AM
#2
Le Mans Master
06-05-2009, 12:01 PM
#4
Race Director
Member Since: Dec 2007
Location: Maumelle Arkansas
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St. Jude Donor '13-'14-'15-'16-'17
Ok, probably me and every other gm owner with a computer
Troy A. Clarke, Group Vice President, GM North America
Dear
First off, I'd like to thank you for being a GM customer. Your current and future business means a lot to us. Given all of the recent media coverage about GM, I am writing you today to address some questions you may have, and to assure you that we are here to stay and ready to serve you.
Your General Motors — For over 100 years, GM has fueled America's passion for the automobile.
Sincerely,
Troy A. Clarke, Group Vice President, GM North America
Troy A. Clarke
Group Vice President
President, GM North America
Troy A. Clarke, Group Vice President, GM North America
Dear
First off, I'd like to thank you for being a GM customer. Your current and future business means a lot to us. Given all of the recent media coverage about GM, I am writing you today to address some questions you may have, and to assure you that we are here to stay and ready to serve you.
Your General Motors — For over 100 years, GM has fueled America's passion for the automobile.
Sincerely,
Troy A. Clarke, Group Vice President, GM North America
Troy A. Clarke
Group Vice President
President, GM North America
LJ
eddie
06-05-2009, 03:10 PM
#7
Burning Brakes
I wonder if GM would take my car and truck back and give me back my downpayment.......
They need to update their Salesforce contact data because my email has my full name and the letter had my name misspelled
They need to update their Salesforce contact data because my email has my full name and the letter had my name misspelled
06-05-2009, 04:08 PM
#8
Instructor
Member Since: May 2007
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memories, memories
Kinda reminds me of the good old days many years ago when the mailman would hand you a Christmas card.(for the obvious reason). The card read,"Merry Christmas from all of us to all of you." And it was signed...The United States Post Office. MY, I just bubbled all over and felt tingly knowing that Big Brother really loved and cared for me. Somebody at GM must've remembered the same thing.
06-05-2009, 04:48 PM
#10
Team Owner
Wow! That one's just like this one.
http://forums.corvetteforum.com/c6-c...l-from-gm.html
Stand by, and we'll see if there are any more like these.
Oops, well what do you know?
BTW, he's Group VP, not President of GM.
http://forums.corvetteforum.com/c6-c...l-from-gm.html
Stand by, and we'll see if there are any more like these.
Never mind its a repost
BTW, he's Group VP, not President of GM.
06-05-2009, 09:15 PM
#13
Racer
06-05-2009, 09:47 PM
#14
Le Mans Master
Member Since: Feb 2008
Location: S.F. Bay Area CA.
Posts: 5,188
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First off, I'd like to thank you for being a GM customer. Your current and future business means a lot to us. Given all of the recent media coverage about GM, I am writing you today to address some questions you may have, and to assure you that we are here to stay and ready to serve you.
As you may know, GM is using an expedited, court-supervised process to accelerate the reinvention of our company. At the core of that reinvention is a commitment that we will put the customer first in all that we do — starting with great cars, trucks and crossovers, and the best sales and service experience possible. We want to earn your trust in several ways, including:
Your GM Warranty — Rest assured, we will honor the warranty commitment given to you at the time of your purchase. Our GM Dealers are very much open for business, and ready to meet your sales and service needs. And even though we are seeking buyers for our Saturn and Saab brands, have just announced the selection of a buyer for the HUMMER brand, and have decided to eventually phase out Pontiac, those dealerships also remain open and ready for service. The bottom line is your warranty will be honored and service will always be available through authorized GM retail facilities by GM-trained Goodwrench experts, with Genuine GM Parts on hand.
Your Next GM Vehicle — At this, the most important moment in the history of our company, our dedication to high-quality, fuel-efficient and outstanding-value vehicles has never been greater. As I said before, our GM dealerships are very much open for business, and banks and credit unions are lending and continue to offer some of the best rates available to qualified buyers. To find information about GM dealerships in your area, please visit GM.com/vehicles/dealer.
Your General Motors — For over 100 years, GM has fueled America's passion for the automobile. Propelled by the spirit and commitment of our people, we will become the New GM, a company that makes Americans proud, and one that can compete successfully with anyone in the world. All of us at GM are confident that we will emerge a leaner, stronger company for you, offering the most compelling vehicles possible from our Chevrolet, Buick, GMC and Cadillac brands. I invite you to stay up to date on our promising new future by visiting GMreinvention.com.
As I said at the outset, we are genuinely grateful for your business, and we hope that you'll stay with us. If you are considering buying a new vehicle, please review a special offer for our owners. Then, visit GM.com/owner to see how this can be combined with other current incentives — it's our way of saying "Thank You" for your ongoing support.
Sincerely,
Troy A. Clarke
Group Vice President
President, GM North America
Last edited by calmtgguy; 06-05-2009 at 09:55 PM.
06-05-2009, 10:01 PM
#15
http://www.youtube.com/watch?v=_NYnNoWCu44
First off, I'd like to thank you for being a GM customer. Your current and future business means a lot to us. Given all of the recent media coverage about GM, I am writing you today to address some questions you may have, and to assure you that we are here to stay and ready to serve you.
As you may know, GM is using an expedited, court-supervised process to accelerate the reinvention of our company. At the core of that reinvention is a commitment that we will put the customer first in all that we do — starting with great cars, trucks and crossovers, and the best sales and service experience possible. We want to earn your trust in several ways, including:
Your GM Warranty — Rest assured, we will honor the warranty commitment given to you at the time of your purchase. Our GM Dealers are very much open for business, and ready to meet your sales and service needs. And even though we are seeking buyers for our Saturn and Saab brands, have just announced the selection of a buyer for the HUMMER brand, and have decided to eventually phase out Pontiac, those dealerships also remain open and ready for service. The bottom line is your warranty will be honored and service will always be available through authorized GM retail facilities by GM-trained Goodwrench experts, with Genuine GM Parts on hand.
Your Next GM Vehicle — At this, the most important moment in the history of our company, our dedication to high-quality, fuel-efficient and outstanding-value vehicles has never been greater. As I said before, our GM dealerships are very much open for business, and banks and credit unions are lending and continue to offer some of the best rates available to qualified buyers. To find information about GM dealerships in your area, please visit GM.com/vehicles/dealer.
Your General Motors — For over 100 years, GM has fueled America's passion for the automobile. Propelled by the spirit and commitment of our people, we will become the New GM, a company that makes Americans proud, and one that can compete successfully with anyone in the world. All of us at GM are confident that we will emerge a leaner, stronger company for you, offering the most compelling vehicles possible from our Chevrolet, Buick, GMC and Cadillac brands. I invite you to stay up to date on our promising new future by visiting GMreinvention.com.
As I said at the outset, we are genuinely grateful for your business, and we hope that you'll stay with us. If you are considering buying a new vehicle, please review a special offer for our owners. Then, visit GM.com/owner to see how this can be combined with other current incentives — it's our way of saying "Thank You" for your ongoing support.
Sincerely,
Troy A. Clarke
Group Vice President
President, GM North America
First off, I'd like to thank you for being a GM customer. Your current and future business means a lot to us. Given all of the recent media coverage about GM, I am writing you today to address some questions you may have, and to assure you that we are here to stay and ready to serve you.
As you may know, GM is using an expedited, court-supervised process to accelerate the reinvention of our company. At the core of that reinvention is a commitment that we will put the customer first in all that we do — starting with great cars, trucks and crossovers, and the best sales and service experience possible. We want to earn your trust in several ways, including:
Your GM Warranty — Rest assured, we will honor the warranty commitment given to you at the time of your purchase. Our GM Dealers are very much open for business, and ready to meet your sales and service needs. And even though we are seeking buyers for our Saturn and Saab brands, have just announced the selection of a buyer for the HUMMER brand, and have decided to eventually phase out Pontiac, those dealerships also remain open and ready for service. The bottom line is your warranty will be honored and service will always be available through authorized GM retail facilities by GM-trained Goodwrench experts, with Genuine GM Parts on hand.
Your Next GM Vehicle — At this, the most important moment in the history of our company, our dedication to high-quality, fuel-efficient and outstanding-value vehicles has never been greater. As I said before, our GM dealerships are very much open for business, and banks and credit unions are lending and continue to offer some of the best rates available to qualified buyers. To find information about GM dealerships in your area, please visit GM.com/vehicles/dealer.
Your General Motors — For over 100 years, GM has fueled America's passion for the automobile. Propelled by the spirit and commitment of our people, we will become the New GM, a company that makes Americans proud, and one that can compete successfully with anyone in the world. All of us at GM are confident that we will emerge a leaner, stronger company for you, offering the most compelling vehicles possible from our Chevrolet, Buick, GMC and Cadillac brands. I invite you to stay up to date on our promising new future by visiting GMreinvention.com.
As I said at the outset, we are genuinely grateful for your business, and we hope that you'll stay with us. If you are considering buying a new vehicle, please review a special offer for our owners. Then, visit GM.com/owner to see how this can be combined with other current incentives — it's our way of saying "Thank You" for your ongoing support.
Sincerely,
Troy A. Clarke
Group Vice President
President, GM North America
He shoulda sent the video with the letter
06-06-2009, 08:34 PM
#16
Life Time NCM #2196
I got the same letter and we got all our new vehicles we will need for sometime as we got a Silverado in 07 and the Vette in 08 and I hope Obama Motors is gone when we need a new vehicle
07-13-2020, 10:10 AM
#17
Melting Slicks
For the OP, jut because you bought a very leftover 2020 C7 in February of 2020 doesn't mean Ron Fellows needs to keep the class going for you!
Their deal with GM for the C7 ended 12 months after the C7 production ceased. They are running classes several months after that because of the C8 production issues and resultant lack of C8 buyers booking classes.
Having taken the class 2x with a C7 and owning a C7 manual, I will tell you that the class would be just as informative and fun in an A8 - on the track, once you are up to speed you use 2 gears on an M7 - 3rd & 4th and shift 3-4x per lap max.
Their deal with GM for the C7 ended 12 months after the C7 production ceased. They are running classes several months after that because of the C8 production issues and resultant lack of C8 buyers booking classes.
Having taken the class 2x with a C7 and owning a C7 manual, I will tell you that the class would be just as informative and fun in an A8 - on the track, once you are up to speed you use 2 gears on an M7 - 3rd & 4th and shift 3-4x per lap max.
07-13-2020, 10:20 AM
#18
Team Owner
For the OP, jut because you bought a very leftover 2020 C7 in February of 2020 doesn't mean Ron Fellows needs to keep the class going for you!
Their deal with GM for the C7 ended 12 months after the C7 production ceased. They are running classes several months after that because of the C8 production issues and resultant lack of C8 buyers booking classes.
Having taken the class 2x with a C7 and owning a C7 manual, I will tell you that the class would be just as informative and fun in an A8 - on the track, once you are up to speed you use 2 gears on an M7 - 3rd & 4th and shift 3-4x per lap max.
Their deal with GM for the C7 ended 12 months after the C7 production ceased. They are running classes several months after that because of the C8 production issues and resultant lack of C8 buyers booking classes.
Having taken the class 2x with a C7 and owning a C7 manual, I will tell you that the class would be just as informative and fun in an A8 - on the track, once you are up to speed you use 2 gears on an M7 - 3rd & 4th and shift 3-4x per lap max.
Last Activity: 01-17-2015 09:44 AM
08-18-2022, 02:39 PM
#19
I would guess that opinions on this topic are shaped by one's past experience with dealerships. All the car dealers in my are are essentially bottom-feeders. 
As far as pricing, a dealer buys from GM at wholesale and sells at a profit (rightly so). In a DTC model, the dealer profit is eliminated. In theory, GM could sell direct for less than any dealer (unless you think a dealer actually loses money on a sale).
I realize it is not that simple. However, GM does have a large dealer network. Those assets could be repurposed to the DTC model. WIth the ability to automate, it could be argued that direct to consumer is even more efficient than maintaining a dealer network. I don't see how cost is a "con" for the DTC model - it should be a "pro."
The real problem is service. Such a move would involve a massive change to the current system. Service departments are an arm of the dealership and I'd bet that many dealerships are not prepared to have service become their sole business.
As far as pricing, a dealer buys from GM at wholesale and sells at a profit (rightly so). In a DTC model, the dealer profit is eliminated. In theory, GM could sell direct for less than any dealer (unless you think a dealer actually loses money on a sale).
I realize it is not that simple. However, GM does have a large dealer network. Those assets could be repurposed to the DTC model. WIth the ability to automate, it could be argued that direct to consumer is even more efficient than maintaining a dealer network. I don't see how cost is a "con" for the DTC model - it should be a "pro."
The real problem is service. Such a move would involve a massive change to the current system. Service departments are an arm of the dealership and I'd bet that many dealerships are not prepared to have service become their sole business.
