C6NRED

My XM is about to expire, so for the last two weeks, XM has been calling me at the dinner hour with a recorded message warning me and more or less demanding that I contact them to renew -- for $142.65 a year.......so today, I got a notice in the mail from their "collections" department ( you can't send something to collections that someone has not ordered -- and I never gave them my credit card number, thank you very much!!)......very threatening with "pay immediately" prominently printed in several places. There was an 800 number to call so I did so........placed on hold for 20+ minutes...when they answered I asked to cancel.......he asked me a couple of questions more or less demanding to know why (car used only 6 months a year and even then only on the weekends.)
I was then informed that he could not cancel my account and I was transferred to another number....you guessed it -- on hold for another 24 minutes........I was then offered a year of XM at only $62.00, but I still asked to cancel, which he then did, after informing me that XM/Sirius had merged only their channels and that I would not be allowed to keep my XM in the 'Vette as a secondary radio to my wife's Sirius.........took over an hour on the phone! Unreal!!!

CroOrange

Well count yourself lucky, they had my credit card and charged before expiry for 150$ - a charge that I had not authorized.

After having a couple of exchanges, ended being not to nice because I was annoyed, I dropped it and canceled my card.

When my yearly contract ends, this time round I will be careful with the contract termination clause and it will good bye for life to XM/Sirius.

a++ Cedric

dgrant3830

Their contract requires anyone wishing to cancel the service, to formally send them a letter to a specific address listing all the information. Apparently unless you do that, here comes the collection department. I cancelled mine properly on Jan 10th and so far, the only thing I get is emails asking me to come back for a 6-month reduced rate. Now if they were willing to give me the $77/year deal or what you mentioned about a $62 deal...forever with no hassels and not having to call them each year to get that rate, I wouldn't mind taking on the service again but otherwise, no thanks.

cclive

All this really doesn't matter because XM/Sirius is doomed anyway...its just a matter of time.....don't sign up for any longer contract than you need to...

Never Say Never

I do not believe they are doomed. But, they do have awful customer service. I called last week to inquire about the $77 offer. I talked to a 12 year old girl who stated she had no authority to give me this offer. I asked her if anyone could and she said no. I realized the call was going no place so I hung up. I will try again in a month.

GMautotech

Long story short - I ordered and received a $55 gift card for my father. The gift card was apparently not valid/good. No one could figure out why or what to do. They refused to give me a refund or exchange it. I ended up having to dispute it with my CC company and got my money back that way. So they lost that $$ and my father as a customer when all they had to do was replace the bad card.

danl72

I agree. I don't think they will last long with the service they provide, with cutsumers and service.

keyplyr

Out of the 5 channels I liked, they discontinued 2 and moved another to a higher priced tier when Sirius merged with XM.

I then canceled. Even that rook over 1/2 hour to accomplish

LT5

toxin440

Yup - i had a nightmare with them in trying to actually get the 77$/year deal to come thru. I called them up and was easily given the discount, i told I wanted to pay via check and to send me a bill. I never got the bill - calling back and asking again got nothing. So they lost a free 77 dollars.

F em'

Vegas1

I bought my Vette in April and XM was fine. I also had another car with Sirius. I traded in that car on a Hyundai that came with XM. I cancelled Sirius and took the "free" 90 days with XM (this was in September). February 18th I received the check for the cancellation after dozens of phone calls. Needless to say 150 day refunds make customers angry...or should I say ex-customers. The Hyundai now plays Internet radio and if I could do it in the Vette I would. I will let their service expire in April.

StoplightWarrior

Yea, some lady called me one time, shortly after I purchased the car, to tell me about all the OnStar features. She then asked if I would like to expand my service to include a number of telephone calls that I could use. I told her that I have a cell phone, so I didnt need the service. She then countered with a bunch of reasons why OnStar was better than using my cell phone. I said, again, something to the effect of "I understand your points, but I really just plan to use my cell phone rather than pay extra for this service..."

She then sighed audibly, grunted, and hung up on me. I was flabergasted. How unprofessional can you be?!

keyplyr

OnStar has nothing to do with XM.

However intrusive customer service tactics can be annoying no matter who (ab)uses them.

EuroRod

I think they must employ a bunch of drop outs to man the phones. I recently installed a new Garmin GPS/Radar/Sonar/Weather Sat system in my boat, and last Friday it took 3 phone calls and 2 hours to get them to download the correct information to the system from the satelite. Then, and this is where it really gets crazy, I asked them to bill the subscription rate to my credit card on a monthly basis. The gal said they were already billing the XM service for the Corvette to my card, and did I want to use the same card? WRONG! Ha, I have never given them credit card info. For the past two years, I have sent them a check. Anyway, I asked what card and account number, and she gave me an account number that matches none of my cards! So, whoever is out there, paying for my XM.................. thanks!

Weasel

Yesterday, I recieved a $40.83 bill in the mail. My last re-up was for $16.00 for 3 mo's so I called and was told that I would have to cancel because the $16.00 was a one time only deal, and will I hold while she switches me to another rep. Amazingly--This rep COULD, give me the $16.00 deal! They "good cop, bad copped" me. I'm so thankfull that they don't have my credit card number.

Red Rochester

I gave it up

peter pan

I hope they stay in business and get there crap together, but that is asking alot. I like not having to listen to local crap and I get some of the news channels I like, like Fox News before change does away with them

biskitman

That charged my credit card that was set up at the museum in the R8C program. I called and got the 77 a year deal! Bad business for sure!

Landru

Here I thought I was the only one who got the shaft via the merger exactly as you.

Payton 63' and 06'

I also got renewed and charged to the credit card without warning. What a bunch of crap. I cancelled as soon as I seen the charge. That is truly poor business.