robbiC5

Guys, I have to tell you what happened to me from our forum vendor, Apsis. About a month ago, I ordered one of their silver carbon steering wheels, along with a 6-speed **** and brake handle. Very expensive @ $1200 for the three pieces, but they had them in stock and I did not want to wait for the normal 3 week turnaround @ DSV or VE for leather. I gotta tell ya, the **** and handle were pretty much perfect, but the steering wheel had several defects ( yellow glue visible between the airbag module and spokes, slight bumpiness in the replacement leather ), just not enough for the hassle of a return, so I kept the wheel. Looks great by the way, in fact, looks so good that I decided to get a few more small pieces to spread out the CF ( upper dash, door areas, etc...). OK, here is were everything goes sour. I orderd the A pillar vents, airbag on/off cover and the drivers window switch bezel @ approx. $700!? Keep in mind that I was expecting to see the parts "wrapped in CF" per their website. It was nothing more than adding CF to the "TOP" of each part? Not happy with the parts, I called around and found a co. that sells the exact CF that Apsis uses ( he stated that the co. had worked with Apsis many times ) and ordered a 32 piece kit, including the door sills in CF, for only $296! The day after, I call Apsis and talk to the lady and explain what I was doing and she said "fine". I send them back their parts and everything seems ok. Well, the next day Jersey calls me and says "Rob, did she tell you that there is a 20% restock fee?" and I said no. She told me that it was fine that I was sending the parts back, so I did. I then tell Jersey that nowhere on his website does it state a 20% fee, nor did she tell me when I told her that I was sending the parts back. Guys, I feel that I did not warrent a loss of $140, especially since I had the parts only one day and had spent $1200 just a few weeks earlier. Also, he lost any future business w/me, as I would have certainly bought more for this or my future Vettes. Guys, I know that he spent some time sending me these items but I paid shipping both ways and the total weight of the package was less than a lb.. I just feel really bad about this, I've sent numerous parts back w/other vendors and haven't had problems like this, especially since it was never installed. I just don't think that Jersey cares about customer service, he does at the beginning of the sale, but after that, you're on your own! I mentioned that if he charged me 20% I would let the forum know and he said "Oh, you [I]will[I]be charged, I don't care". APSIS IS NOT HONORABLE!!

Silverspeed

What I want to know is where you got the 32 piece kit for $297.00? PM me if you want.

Grumpy

Unresolved disputes

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Tony B4

Thanks for the warning . Its too bad that you got ripped off ,at least you warned all of us.Thanks.

fastskyline

it really bothers me when people forget that running ANY kind of business costs money and they try to push all those costs onto the customer. that is not the right way to treat people.

johnodrake

I sent defective SS brake lines back to a forum vendor with an RMA. Vendor claims that he never received the parts and has stopped responding to my e-mails. The Box was clearly addressed and contained a clear return address. Moreover, the address information was also inside the box (in case it came off----). I sent the parts USPS so I have not proof that the vendor screwed me, so I won't name the CF vendor in a post. But you may want to start getting proof of delivery on any returns.

shortski

Same here, give up the goods

Tom_Slick

Ditto!! I was interested in doing the wood kit from Apsis seen below. Thanks for the heads up!

BADC64GO

Hey folks, this is what credit cards are for, they deal with the disputes and my credit card company grows big teeth. Any dispute I have ever had my credit card company took care of it in my favor.

HyperX

Restocking fees are bogus. Shouldn't forum vendors meet some requirements? Only shady vendors that EXPECT returns charge re-stocking fees - as this is the only way they make money.

Grumpy

WAwatchnut

Do you really know that the vendor received your return? If the vendor didn't, maybe they're thinking... "this customer never returned the parts to us, and keeps claiming we owe him a refund... and he won't stop trying to scam us"

If you don't know if the vendor received it, I'm not sure why you're thinking the vendor screwed you? Chances are higher that the shipment was actually lost somewhere (in the mail? In their shipping department?) and the vendor really doesn't owe you a refund, than that a CF vendor is purposely trying to rob you of the money that you spent on the parts.

Charging a restocking fee when there's nothing posted on the site... well, that's a different ball of wax. Especially if the parts were unused, and the OP called before returning the products.

goatts

I'm big on customer service. I don't forget it when I'm treated right or wrong. Recently had a forum sponsor insult me BEFORE I bought anything so I got the part from Eckler instead.

Stingray23

Me too!

robbiC5

-Here is their info:
-Co Name.......Wood Dash Experts, Inc.
-Phone.......1-800-505-3274
-Part #.......CTCE05A
-Description.......main kit, 32pcs. (RSWCF) Real silver wire carbon fiber. Other colors available
-Price......$208.00

-Part #.......CTCE050A
-Description.......Optional door sills, (RSWCF) Real silver wire carbon fiber. Other colors available
-Price......$83.20

.......................................P S.............................

Guys, this is an overlay kit, but it is real CF. But Apsis was also laminated, real CF overlay.

Rob

Stingray23

I was just on their website and just got off the phone with a sales rep and he said the carbon pieces are 3M applications. In other words, not for me

shortski

My $.02, any Forum vendor that charges a restocking charge on new product returned in its original condition with the original packing should not be a forum vendor.

johnodrake

Gee - ya think you would read the entire post. I said that I have no proof that the vendor actually screwed me. The point was to get proof of delivery so you will know. That said, generally with as much identification as was on and in the package, it doesn't get lost, though I don't discount the possibility. And, no, I have NOT asked them for a refund, I just asked if they have yet received the package - hoping that maybe it will show up - they don't answer any more.

dark_phantom

Sorry to hear your bad experience with them. Good luck.

VET4LES