Notices
C5 General General C5 Corvette and C5 Z06 Discussion not covered in Tech
Sponsored by:
Sponsored by:

Bad dealer experience

Thread Tools
 
Search this Thread
 
Old 07-22-2013, 03:59 PM
  #1  
jaredkuper
1st Gear
Thread Starter
 
jaredkuper's Avatar
 
Member Since: Jul 2000
Location: Arlington, TX USA
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts

Default Bad dealer experience

2002 Z06 with 135k miles. Car died on the road and had it towed to closest dealer, Autonation Chevrolet (formerly Fox Chevrolet) in Timonium, MD. They have left a bad taste in my mouth before, but they were the most convenient to get to.

I was told they are having their corvette expert look at it, he has a Corvette himself that he has done a lot of work on. The next day, I hear: "It's something internal to the engine, so we would like to charge ~4 hours for diagnosis". I expected that, if it was easy I would have fixed it in the parking lot. I assume this means they will be checking compression, open up valve covers, etc.

The diagnosis I hear is "lost compression on one cylinder, iffy compression on another." They will only recommend replacement of the entire engine, and quoted $1,600 for that labor. Of course, there were no engines to be found anywhere, so effectively the quote was "you're outta luck." The best thing I can commend them on is that they were able to confirm to the AAA tow truck that they were unable to repair the vehicle, thus getting my car towed outta there for free. Still stuck with the diagnosis labor charge.

I didn't buy this at all, surely the issue shouldn't require scraping the entire engine.

I already had a clutch replacement scheduled with Josh at Horsepower Addicts, so I had it towed there to have someone with a good reputation look it over. THANK GOD I did that, saved me from buying a new Corvette. Within a day he had found the broken valve spring, on a DIFFERENT cylinder than Autonation (Fox) had reported. I happen to have had one broken valve spring replaced a few years ago, so I know it's about a $350 job at a (different) dealer. Not a totalled engine. Not $1,600 labor, plus a manhunt to find a rare engine.

I was so grateful to have a minor repair that I went ahead and had Josh do a BUNCH of preventative maintenance, all new upgraded valve springs, plus a new exhaust manifold, mild cam, intake, and dyno tune.

Now I've still got a car with an engine that I know the repair history of, many upgraded preventative maintenance items, a boost in power to 400rwhp, and a mechanic I can TRUST (priceless)!

Thanks, Josh. I'll never make the mistake of that dealer again!

I can't believe the dealer wouldn't find a more detailed diagnosis than that.

I wonder if they were:
1. Incompetent
2. Too lazy
3. Didn't care because it wouldn't be worth much money to repair
4. Just trying to get me to buy a new car
Old 07-22-2013, 04:09 PM
  #2  
coia96vette
Burning Brakes
 
coia96vette's Avatar
 
Member Since: Jun 2008
Location: Lake Villa IL
Posts: 940
Likes: 0
Received 76 Likes on 69 Posts

Default

That's why they are called stealerships.
Old 07-22-2013, 04:14 PM
  #3  
lxconv331
Racer
Support Corvetteforum!
 
lxconv331's Avatar
 
Member Since: Jun 2012
Location: Endicott NY
Posts: 301
Likes: 0
Received 3 Likes on 2 Posts
Default

It paid to have that second opinion,, Good luck
Old 07-22-2013, 04:16 PM
  #4  
VETJAZZ
Race Director
Support Corvetteforum!
 
VETJAZZ's Avatar
 
Member Since: Sep 2011
Location: Marana, Arizona
Posts: 10,741
Received 206 Likes on 146 Posts

Default

I'd drive the car back to Autonation and ask to talk to the "corvette specialist" again. Rub it in his nose a bit. And, congrats on the proper diagnosis and repair.
Old 07-22-2013, 04:17 PM
  #5  
kybilt
Drifting
 
kybilt's Avatar
 
Member Since: Jan 2004
Location: The heartbreaking shame of pink stars Kentucky
Posts: 1,949
Received 2 Likes on 1 Post

Default

5. All of the above.
Old 07-22-2013, 06:36 PM
  #6  
PNW Vett
Racer
 
PNW Vett's Avatar
 
Member Since: Jun 2013
Location: The Great Northwest
Posts: 458
Likes: 0
Received 2 Likes on 2 Posts
St. Jude Donor '13
Default

I would write a letter (or email) to the manager of that particular dealership to let them know what happened. It MIGHT prevent someone else from paying too much for an incorrect repair. No emotion in the letter or email, just the facts.
Old 07-22-2013, 07:13 PM
  #7  
jrose7004
Team Owner
 
jrose7004's Avatar
 
Member Since: Mar 2004
Location: Oklahoma City OK
Posts: 58,258
Received 1,674 Likes on 1,297 Posts
C6 of Year Finalist (appearance mods) 2019

Default

Originally Posted by coia96vette
That's why they are called stealerships.
Boom!
Old 07-23-2013, 05:11 AM
  #8  
Vetteman Jack
Administrator

Support Corvetteforum!
 
Vetteman Jack's Avatar
 
Member Since: Mar 2001
Location: In a parallel universe. Currently own 2014 Stingray Coupe.
Posts: 342,880
Received 19,282 Likes on 13,960 Posts
C7 of the Year - Modified Finalist 2021
MO Events Coordinator
St. Jude Co-Organizer
St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17-'18-'19-
'20-'21-'22-'23-'24
NCM Sinkhole Donor
CI 5, 8 & 11 Veteran


Default

Sad that there are dealers out there that are so pathetic. Good thing you decided to get a second opinion on the problem.
Old 07-23-2013, 07:18 AM
  #9  
ZigZag
Burning Brakes

 
ZigZag's Avatar
 
Member Since: May 2013
Location: Lynn MA
Posts: 1,249
Received 140 Likes on 116 Posts

Default

Glad you made out okay. Question, you had a dyno tune with 135,000 miles ? You weren't concerned about damage to the engine with those high miles ? Thanks
Old 07-23-2013, 08:05 AM
  #10  
oldschoolvette
Le Mans Master
 
oldschoolvette's Avatar
 
Member Since: Nov 2006
Location: Orlando FL
Posts: 7,215
Likes: 0
Received 1 Like on 1 Post
Default

congrats on the second opinion.

I would write a letter to the owner of dealership

wont do anything but will make you feel better
Old 07-23-2013, 08:07 AM
  #11  
CactusCat
Melting Slicks
 
CactusCat's Avatar
 
Member Since: Nov 2009
Location: Edmond OK
Posts: 2,915
Received 209 Likes on 156 Posts

Default

Originally Posted by Glenn Jenne
I would write a letter (or email) to the manager of that particular dealership to let them know what happened. It MIGHT prevent someone else from paying too much for an incorrect repair. No emotion in the letter or email, just the facts.
And in that letter, I'd let them know that a copy of the same letter is going to GM as well. I'm sure they wouldn't give a rats azz if they get your letter, but if they know a copy is going to their supplier, you might just get a refund and then never darken those doors again!
Old 07-23-2013, 09:11 AM
  #12  
Navybluevette
Melting Slicks
 
Navybluevette's Avatar
 
Member Since: Sep 2002
Location: Plano Texas
Posts: 3,311
Received 8 Likes on 8 Posts
St. Jude Donor '12-'13-'14-'15-'16-'17

Default

Originally Posted by jaredkuper
2002 Z06 with 135k miles. Car died on the road and had it towed to closest dealer, Autonation Chevrolet (formerly Fox Chevrolet) in Timonium, MD. They have left a bad taste in my mouth before, but they were the most convenient to get to.

I was told they are having their corvette expert look at it, he has a Corvette himself that he has done a lot of work on. The next day, I hear: "It's something internal to the engine, so we would like to charge ~4 hours for diagnosis". I expected that, if it was easy I would have fixed it in the parking lot. I assume this means they will be checking compression, open up valve covers, etc.

The diagnosis I hear is "lost compression on one cylinder, iffy compression on another." They will only recommend replacement of the entire engine, and quoted $1,600 for that labor. Of course, there were no engines to be found anywhere, so effectively the quote was "you're outta luck." The best thing I can commend them on is that they were able to confirm to the AAA tow truck that they were unable to repair the vehicle, thus getting my car towed outta there for free. Still stuck with the diagnosis labor charge.

I didn't buy this at all, surely the issue shouldn't require scraping the entire engine.

I already had a clutch replacement scheduled with Josh at Horsepower Addicts, so I had it towed there to have someone with a good reputation look it over. THANK GOD I did that, saved me from buying a new Corvette. Within a day he had found the broken valve spring, on a DIFFERENT cylinder than Autonation (Fox) had reported. I happen to have had one broken valve spring replaced a few years ago, so I know it's about a $350 job at a (different) dealer. Not a totalled engine. Not $1,600 labor, plus a manhunt to find a rare engine.

I was so grateful to have a minor repair that I went ahead and had Josh do a BUNCH of preventative maintenance, all new upgraded valve springs, plus a new exhaust manifold, mild cam, intake, and dyno tune.

Now I've still got a car with an engine that I know the repair history of, many upgraded preventative maintenance items, a boost in power to 400rwhp, and a mechanic I can TRUST (priceless)!

Thanks, Josh. I'll never make the mistake of that dealer again!

I can't believe the dealer wouldn't find a more detailed diagnosis than that.

I wonder if they were:
1. Incompetent
2. Too lazy
3. Didn't care because it wouldn't be worth much money to repair
4. Just trying to get me to buy a new car
Sure says a lot for their supposed Corvette expert.....
Old 07-23-2013, 10:24 AM
  #13  
Big Duk
Pro
 
Big Duk's Avatar
 
Member Since: Jan 2011
Location: page lake powell az
Posts: 552
Likes: 0
Received 0 Likes on 0 Posts
Default

If you had opted for replacement they would have a good "rare" engine core. ha.
Old 07-23-2013, 12:49 PM
  #14  
Phanni
Le Mans Master
 
Phanni's Avatar
 
Member Since: Jan 2004
Location: Knoxville Tn
Posts: 9,488
Received 1,731 Likes on 847 Posts

Default

I'm sorry you had such an experience, however I must say that not all dealerships are the same.
We are fortunate here in Knoxville to have an excellent dealership that not only excels with their service, but they seek great relationships with all Vette owners in the area. They have at least two Vette "specialists" on their staff, one of whom owned his own Vette shop for for many years. I am not afilliated (SP?) with them in any way, but I will attest to their excellent service. With this said every mechanic will face a daunting problem that seems to have no fix. A broken valve spring ain't one of 'em.
Old 07-23-2013, 01:16 PM
  #15  
tacman
Pro
 
tacman's Avatar
 
Member Since: May 2011
Location: Chicago Suburb
Posts: 580
Received 1 Like on 1 Post
St. Jude Donor '13
Default Broken spring = new engine???

Originally Posted by Phanni
I'm sorry you had such an experience, however I must say that not all dealerships are the same.
We are fortunate here in Knoxville to have an excellent dealership that not only excels with their service, but they seek great relationships with all Vette owners in the area. They have at least two Vette "specialists" on their staff, one of whom owned his own Vette shop for for many years. I am not afilliated (SP?) with them in any way, but I will attest to their excellent service. With this said every mechanic will face a daunting problem that seems to have no fix. A broken valve spring ain't one of 'em.
Unlike the Dealers above, some unscrupulous stores may actually offer incentives to their techs. Jus' sayin'

Last edited by tacman; 07-23-2013 at 01:29 PM. Reason: Reworded

Get notified of new replies

To Bad dealer experience




Quick Reply: Bad dealer experience



All times are GMT -4. The time now is 04:41 PM.