edcmat-l1

It has come to our attention as of late, that our customer service has been, well, lacking, to put it mildly.

I don't know how many of you reading this have had a bad personal experience with any of our crew, but I would like to say if you have, please don't take it as a representation of our business ideals. While we strive for technical perfection, we understand that customer relations is just as important, if not more.

If it were at all possible, Shawn and I would handle all customer interactions. But, that's not possible, so we've had to depend on our front counter guys to do that, and it's proven to be very problematic.

We want everyone to understand, we're trying to rectify the problems, and we're in the process of a personnel change over that we hope will do the trick. Please bear with us while we go through these growing pains. If you've done business with us before, and for whatever reason have been turned off by your experience, I ask you to give us another try.

SpinMonster

Sounds to me like you already have what it takes to make a customer happy. Wanting to be better only shows more integrity.

edcmat-l1

Thanks Spin. We just need to put the right people in place.

~Josh

Hopefully enough people see your posts...

When you feel that you've gotten to a certain point it would be good to post again. (Make sure the renewed service is known)

Gray Ghost GS

Ed, I'm confident that you and Shawn will find the "right" people to work the front desk and phones. I think most of us on this and other Corvette and LSx forums already know the exceptional range and quality of your services, reasonable prices and willingness to go the "extra mile" for your customers, which creates a solid reputation and foundation for any performance shop - I know I do!! Keep up the good work. Mike

Tech

So... you're hiring?

Darion