Who knows Devin@DKT , HELP needed
#1
Instructor
Thread Starter
Who knows Devin@DKT , HELP needed
Hello everyone , any help or suggestions are welcome
we ordered one of DKT'S C6Z06 TT kit in June 2014 , told me the kit will be ready in 3-6 weeks. till now we are still waiting and didnt get anything from him , last reply i got from him was in 9 of nov , he stopped answering me. his excuse was that the elbow supplier screwd up and he had to find another supplier to start working with to make him the elbows , after waiting for another couple months he answered the emailes and told me that he got the new elbows all what left is the coating then again stopped replying back , sent him and his buddy Jered over 10 emails and no reply , tried to call him no one answers.
any idea how can we deal with this issue ? the kit for a customer's car and he's really pissed of and dont know what to tell him.
here are some of Devin's emails
On Oct 23, 2014, at 5:51 PM, <Devin@dktperformance.com> <Devin@dktperformance.com> wrote:
Faisal,
sorry i didnt see your message on monday. i jsut got back from visiting my new elbow supplier...
i hate the way this has turned out. but quality is my number one thing. after the last batch wouldnt work.. the company wouldnt take them back and i had to find a new supplier. i know its my problem and not yours but i want you to know why there has been such a delay. again quality is my number one. i dont want to ship out a part and it be wrong. let alone ship a part to you overseas.. that would be even harder to get the issue fixed.
Please tell your customer i am sorry. and yes my response on emails has been slow. and i apologize for that...
after all that.. i should have your elbows by next friday or monday... ( new supplier time line was quick and quality of work was great) to the coater they go and ship shortly after.
again i am so sorry for the delays.. and i understand you not wanting to do business with me again. i should of put myself in your shoes and been giving you more updated emails on what was going on and why it was taking time.
again i am sorry.
Devin Torgerson
DKT Performance
On Nov 3, 2014, at 5:01 PM, Devin@dkt <devin@dktperformance.com> wrote:
Friday I got a tracking number. I'll see elbows on Thursday. Few says delayed but should be to my ceramic Coater by Friday
Devin Torgerson
On Nov 9, 2014, at 6:21 PM, Devin@dkt
Got the elbows late Thursday. Got them welded Friday and they are boxed up heading to ceramic Coater on Monday
Devin Torgerson
this is the story lol , before sending the payment he was answering the emails almost everyday , once payment has been recieved he started to ignore and replys onces or twice a month.
we ordered one of DKT'S C6Z06 TT kit in June 2014 , told me the kit will be ready in 3-6 weeks. till now we are still waiting and didnt get anything from him , last reply i got from him was in 9 of nov , he stopped answering me. his excuse was that the elbow supplier screwd up and he had to find another supplier to start working with to make him the elbows , after waiting for another couple months he answered the emailes and told me that he got the new elbows all what left is the coating then again stopped replying back , sent him and his buddy Jered over 10 emails and no reply , tried to call him no one answers.
any idea how can we deal with this issue ? the kit for a customer's car and he's really pissed of and dont know what to tell him.
here are some of Devin's emails
On Oct 23, 2014, at 5:51 PM, <Devin@dktperformance.com> <Devin@dktperformance.com> wrote:
Faisal,
sorry i didnt see your message on monday. i jsut got back from visiting my new elbow supplier...
i hate the way this has turned out. but quality is my number one thing. after the last batch wouldnt work.. the company wouldnt take them back and i had to find a new supplier. i know its my problem and not yours but i want you to know why there has been such a delay. again quality is my number one. i dont want to ship out a part and it be wrong. let alone ship a part to you overseas.. that would be even harder to get the issue fixed.
Please tell your customer i am sorry. and yes my response on emails has been slow. and i apologize for that...
after all that.. i should have your elbows by next friday or monday... ( new supplier time line was quick and quality of work was great) to the coater they go and ship shortly after.
again i am so sorry for the delays.. and i understand you not wanting to do business with me again. i should of put myself in your shoes and been giving you more updated emails on what was going on and why it was taking time.
again i am sorry.
Devin Torgerson
DKT Performance
On Nov 3, 2014, at 5:01 PM, Devin@dkt <devin@dktperformance.com> wrote:
Friday I got a tracking number. I'll see elbows on Thursday. Few says delayed but should be to my ceramic Coater by Friday
Devin Torgerson
On Nov 9, 2014, at 6:21 PM, Devin@dkt
Got the elbows late Thursday. Got them welded Friday and they are boxed up heading to ceramic Coater on Monday
Devin Torgerson
this is the story lol , before sending the payment he was answering the emails almost everyday , once payment has been recieved he started to ignore and replys onces or twice a month.
#2
Tech Contributor
That's not right. There's a build going on in the C6 F/I section where he started his build much later than June 2014 and it appears that he already has his complete kit.
#3
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#4
Burning Brakes
He has my car it has been over a year and I am still waiting for him to even send me pictures of progress. looking at this now I am really nervous, I hope i get my car back soon if not I will have to fly out to IOWA.
#5
Team Owner
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Man if he is one of those people, I would go get it asap. It can only get worse as time goes on parts missing from the car and so on. Robert