mcm95403

Please PM me when you have them back in stock - I'll be happy to buy a correct set.

mcm95403

Note that I wasn't "bashing" I was warning others of what happened, and also posted his entire response to be fair about it.


Stuff happens - I get that. Hopefully the offending employee is job hunting now. That still doesn't excuse the incorrect picture and (what I consider to be a) misleading auction description. Nowhere did it say "this is a stock bracket with extra holes drilled in it". And THAT is the main issue I had with the auction. I'd have never paid $125 for something I could do myself in 10 minutes with a vise and a hand drill.

0corvettemods1

pushrod-v8

Please message me also when they are ready.

Cruisinfanatic

Why? Did you give the seller a chance to fix this before doing so???

mcm95403

Why? Because frankly I was pissed that I'd made a purchase from a misleading auction and I wanted to take care of it "correctly" to make sure that I would get a refund.

Cruisinfanatic

You didn't think you'd get a refund by simply emailing the seller and letting them know the problem.

mcm95403

Maybe I wasn't clear previously. Since the listing was false/deceptive advertising in my opinion, I felt that I should request a refund in the preferred way by opening a case with E-bay. I could have started with PayPal, but E-bay was step one since the seller did list the auction as "returns accepted within 14 days".


What's wrong, do you think I was being mean/rude by filing a claim for a misrepresented item?

Cruisinfanatic

I understand you are not happy. That return policy that sellers put in is a fairy tale. They may say 14 days, but if you file a claim within 45 days with either Ebay or Paypal (can't do both), you are getting your money back. All you have to do is provide tracking that shows the seller received the item.

I hate it when a buyer files a claim against me. I'd simply rather they just email me about a problem. Like most reputable sellers. there isn't much I wouldn't do to make my customer happy.

WVZR-1

I understand the aggravation and the method by which the buyer chose to do the "refund/return". If it was posted on eBay as a EM product with images I'd have likely been as "pi$$ed" as the OP.

Another thought is, an employee generally does as "instructed" by the BOSS - the excuse/explanation offered up by the seller seems I'd think to be a story/cover.

The eBay request for refund will likely protect many more potential buyers from similar purchases because the seller will likely change the presentation for the product. There's way more here than just a simple eBay purchase that took a "turn for the worse".

I hope the employee found a better job! He deserves it.

I believe recently several mention fit problems with the "other" vendor of these brackets who responded to this post. That vendor mentioned he would post back regarding the quality/fit and I don't believe that was ever done. I don't recall but I believe that was hinted to be an employ problem also.

0Randy@DRM

I (we) are that other vendor. I remember posting a number of posts on the that thread. The OP got his brackets to fit. The print was corrected to avoid future issues. Sorry if I left the thread without addressing all the questions. But I did follow up behind the scenes to ensure the isolated issue was taken care of.

We have those manufactured for us by a fab shop. The print was a bit misleading on the location of the "centering" tabs. That has been cleared up on the print to avoid future issues.

End of the day, if anyone else wasn't happy with the brackets. I would have returned them, fixed them, or some how made it right. That offer still stands now (a year later) Got one PM and no phone calls after my posts. So I assumed guys were getting them fixed themselves and making it happen.

Quote from 7-2013 on the thread.

"Hello guys,
I have been gathering some more pieces here at the shop. There is in fact a error on some of the parts out there. We know there is some differences in cars and brackets. So I don't think this is complete wide spread.

If you feel yours maybe a problem, please contact me. We have a batch of (wider spread pads) parts coming in 4 weeks, so we can do a exchange or can modify your parts, re-coat them and send them back. Which ever you prefer.

Please contact me via PM or email at drm@dougrippie.com

Thanks
Randy "

Randy
336-350-8256

WVZR-1

I followed that thread for awhile and I don't recall seeing the 7/18 post because most of the conversation was in June and you mentioned then that there were "no problems" with your prints, parts etc. I just went back to the thread and yes you did acknowledge but it was a full month after you said that there were NO PROBLEMS.

You did get back to it and it was addressed! That's great and the way it needs to be done.

0Randy@DRM

I wanted to see it for myself also. The first C4 in our shop after the thread was a 92ish, I had that car ripped apart in no time flat. Then saw that the print someone (including myself) could have put those tabs in either the right or wrong spot. I also bought up a few stock trailing arm brackets for review. The summer is a extremely busy time for guys like us. So it took a bit of time to get it all figured out.

I take a week off over the 4th of July. Every year, no questions about it. That slowed down the process also...... So I can be blamed for the employee issues a bit

Randy

pushrod-v8

Are these in yet?