whostorm05

I used them back in early June to repair one front speaker and the repair was quick (less than a week) and worked fine. I purchased the rebuild service off an eBay auction of theirs.

I then decided to use their website to order a rebuild of 3 other amps (1 front and 2 rear).

They received all 3 amps on June 15.

On June 23 I asked how it was going with the repairs. They indicated "I just spoke to the technician and he said that two of the amp passed testing yesterday and one failed so it had to go back and be reworked. It may take a day of so before it is ready to be shipped after retesting."
By July 1 I hadn't heard anything so requested an update. I didn't receive a response. I asked again on July 5 and was told "The two that are ready are the rears, the front amp needs an IC that was burnt internally we ordered ordered the part and still waiting for it to be delivered, we have a part shortage in the US because of China, give us a few more days to receive the parts and it should be done early next week. Please let me know if you have any questions.Thanks"

Totally understand, so this time I allowed more time before my next email.

On August 8 I requested an update and was told "I just checked and amps were completed and is currently with the shipping department, I will make sure they will go out today. We had to wait weeks for parts to be delivered from China and I apologize for the long delay.".

Needless to say, I haven't seen the amps yet and the tracking number which was added to my paypal order on Aug 10 still shows "label created".

I sent a follow up email on Monday and again today. No response yet.

whostorm05

Interestingly enough I just got an update "Yes I was at the post office today and they said that it will be updated tonight and show movement."

We'll see what happens next.

mrlmd

I've used them a couple of times to repair speaker amps, the CDM, and lastly the HU (cassette and CD repair), and their service and speed were pretty good. And now it all works.

whostorm05

Yeah my first interaction went really well with them. My second one, not so much.

cv67

How long does paypal allow before you have no recourse? If youre nearing the date let them know you either see your parts, tracking # of have no choice but to demand a refund. ..reinvoice you when your parts show.
Heard lots of good about them but these days gotta CYA trust nobody.

whostorm05

The good news is that the USPS tracking number now shows the package has been accepted by the post office and it's on the way. So hopefully there's three amps in there and they all work.

Bryanh24

keep us updated. I am thinking about going through them to repair my amps as well.

Nokones

Dr. Don is also an excellent source for the Bose Amp/Speaker repair. His prices are also very reasonable and a quick turn-around. Dr. Don is located in Texas.

WVZR-1

I believe that there's much to consider here. Everyone has supply issues - everyone!! If there's an eBay offering from the same vendor for the same/similar 'service' then doing direct and saving a couple dollars might suffer. I'd think the vendors status with eBay is something they need to consider. Does the eBay purchaser receive preferred treatment? Maybe - but if there's sufficient flow from eBay then I believe you need to understand! You got great service with your eBay experience and then complain about a 'Deal Direct' - that was your decision. I've never seen mention from others regarding anything but excellent service.

Dr Dons I would probably avoid these days for most services. There's certainly mention of 'less than thrilled' from them!

whostorm05

I wasn't trying to imply that I received different treatment based on "how" I placed the order. I can totally understand the supply chain issue part of the equation. I have no idea if "how" I placed the order had any impact on processing time for my order.

I only posted to see if anyone else had placed an order and had similar issues. At the time I posted the USPS tracking number still showed the package had not been dropped off even though 10 days prior they indicated it would be sent that day. If they misplaced the package, were not done with the repair, whatever the reason they should have followed up with me to let me know. 2 months to repair 3 amps just seems excessive especially with the lack of communication. Once again, I understand the supply chain issues and if that is truly what caused the delays then I get it - but they shouldn't have told me on 8/8 "I just checked and amps were completed and is currently with the shipping department, I will make sure they will go out today" and then not actually ship them until the 18th.

Honesty is the best policy in all business transactions.

WVZR-1

You're questioning the 'integrity' of the vendor now? **** happens!!

whostorm05

I'm not sure why you are getting so worked up on this? Do you work for them or own the business?

jrtoffroad

I ordered a rebuilt speaker assembly from their ebay store on 04 Aug. It did not ship until 17 Aug and only after I called to check the status. Hopefully quality is good once I do finally receive it.

WVZR-1

Bothers me NOT but you seem to be particularly annoyed. Your nature I guess!

WVZR-1

For what you're interested in I'd think you could be helped locally unless you wanted to purchase a 'warrantied' exchange of some sort.

whostorm05

Received all three amps today. Only had time to install the front amp but so far so good.

I purchased two complete rear speakers with amps prior to sending the rear amps off for repair. The used speakers I have in there now for some reason have next to no bass which is why I went ahead and had the factory amps rebuilt. I'm going to throw one in and see how it sounds vs what's in there now and see if there's any difference. On the replacement speakers I bought from eBay, moving the bass **** does change the sound, but it goes from no bass to just a little bit of bass, sounds fine otherwise. No idea what the sound system in these cars sounded like straight from the factory. Even for the 80's and 90's I can't think this level of bass was considered acceptable so I'm hoping the new amps do the trick.

whostorm05

Pleased to report both rear speakers sound great and I have bass!

I should have looked closer at the amps on those eBay speakers before I installed them. One was a "SIGMA 984 Front 173524-3119" and the other "Y COUPE F 16148749 171776-1307" which appears to be two front amps - sigh. No wonder there was no bass.Based on a quick google search that first one seems like it might have been from an Infiiti. lol

So would I use bosecentral again? Yes, I would.

meshies

They do good work. Recently orders have taken a bit longer but nothing crazy.