Beware Summit Racing
11-28-2009, 04:48 PM
#41
No, I received an email stating it had shipped. No shipment here and no tracking information and no delivery date. No feedback at all...which is the infuriating part. I keep getting these auto response with an incident number, but it never goes anywhere. So far 8 incident notices and I get the same double talk on the phone. They will "get back to me".
I think they have burned this bridge. Hey, if they work for you great. But, not for me. I appreciate the feedback from everyone. Sometimes we all need a sounding board that actually knows what we are talking about. I'll let you know if I ever get the parts. They know how to charge my credit card...they just don't know how to deliver the product.
Enough about all this. I will let you know when the mysterious packages arrive...if ever.
I think they have burned this bridge. Hey, if they work for you great. But, not for me. I appreciate the feedback from everyone. Sometimes we all need a sounding board that actually knows what we are talking about. I'll let you know if I ever get the parts. They know how to charge my credit card...they just don't know how to deliver the product.
Enough about all this. I will let you know when the mysterious packages arrive...if ever.
A company makes ONE mistake and some people want to have a meltdown over it. Like someone mentioned to be..."Welcome to the United States of the Offended".
11-28-2009, 05:58 PM
#43
Burning Brakes
Member Since: Dec 2007
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I agree sometimes things happen. But, I am still sitting here without my parts and they should have been here last Tuesday. I have emailed them, called them and finally have just about given up. I did check to make sure they had the items when I called them and ordered with a live person. That is when they should have told me about the glitch ( that they already knew about) and I wouldn't have been ticked. I have yet to speak with anyone who gives a rat's behind. Yes, they have been OK in the past, but you are only as good as your last performance. And this ongoing performance is just not good. No offer or effort to rectify the situation so far. I have no less than 8 emails, 3 phone calls and 8 complaints to them and 4 responses from some robot it seems.
Oh well...
Oh well...
Maybe you should boycott here also.
11-28-2009, 10:47 PM
#44
Race Director
Here is what I gather from this post. Correct me if I am wrong. The OP expected his parts Tue. The forum has been down, Summits computer has probably the same issue as a lot of others. There was a cyber attack or virus that has been rampant the last week and a half. When everything is on the computer and you can not access it it is hard to give you a reply, let you know if your order has been shipped or give you tracking information. I am sure they thought the computer problem was a minor, short term problem. They can't access their information. They told you that once they realized the extent of the problem. Then UPS is shut down Thurs, Fri, Sat Sun. Summit was probably closed or running a skeleton crew Thur, Fri Sat, Sun. I understand you are upset but look at the big picture. Everyone that has dealt with this vendor that has posted has nothing but praise for them. If you call and talk to a customer service manager they will make it right. I just got a set of plug wires last week. $70 came with a $20 off coupon for my next purchase.
Really at this point you don't even know if the problem is with Summit. It could very well be UPS that is the problem. Your order might be parked in north dakota in a UPS truck for the past 4 days. I have dealt with dozens of vendors on various builds. I have had vendors wait to ship my order for a month because one item on a $900 order was not in stock and backordered. I have dealt with many vendors with a website you can't find what you need without scrolling through 20 pages of items you don't need. Then, once you do find the item there is no information or description. I have dealt with vendors more often than not that give you no tracking information at all, ever. And if you call you get ann automated system. I bought a part off the forum that took me two months to receive. I shipped with UPS, printed and followed their packing instructions, Insured and shipped my item and they broke it then their third party insurer denied my claim. My point is you are getting bent out of shape over nothing. You will get your parts and probably a big discount on your next order. S**t happens, although very rarely with summit.
Really at this point you don't even know if the problem is with Summit. It could very well be UPS that is the problem. Your order might be parked in north dakota in a UPS truck for the past 4 days. I have dealt with dozens of vendors on various builds. I have had vendors wait to ship my order for a month because one item on a $900 order was not in stock and backordered. I have dealt with many vendors with a website you can't find what you need without scrolling through 20 pages of items you don't need. Then, once you do find the item there is no information or description. I have dealt with vendors more often than not that give you no tracking information at all, ever. And if you call you get ann automated system. I bought a part off the forum that took me two months to receive. I shipped with UPS, printed and followed their packing instructions, Insured and shipped my item and they broke it then their third party insurer denied my claim. My point is you are getting bent out of shape over nothing. You will get your parts and probably a big discount on your next order. S**t happens, although very rarely with summit.
Last edited by 63mako; 11-28-2009 at 11:00 PM.
11-29-2009, 12:04 AM
#45
Le Mans Master
Member Since: Dec 1999
Location: Houston Texas
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CI 1-2-3-4-5-6-7-8-9-10 Vet
St. Jude Donor '03-'04-'05-'06-'07-'08-'09
Summit is back up online. They took my phone order on Monday, shipped Wednesday, I got my parts a day or two late...but they've always been good to me. I recommend you just drop it. Easiest way is to ask a moderator to delete the entire thread.
DP
DP
11-29-2009, 08:09 AM
#48
Burning Brakes
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Funny...never saw the glitch here. But, I also don't live on the site like some. I did read about it though. Again, the problem with the glitch I could understand. Their not answering any questions and lack of tracking information and lack of interest is what set me off.
11-29-2009, 08:12 AM
#49
Burning Brakes
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Here is what I gather from this post. Correct me if I am wrong. The OP expected his parts Tue. The forum has been down, Summits computer has probably the same issue as a lot of others. There was a cyber attack or virus that has been rampant the last week and a half. When everything is on the computer and you can not access it it is hard to give you a reply, let you know if your order has been shipped or give you tracking information. I am sure they thought the computer problem was a minor, short term problem. They can't access their information. They told you that once they realized the extent of the problem. Then UPS is shut down Thurs, Fri, Sat Sun. Summit was probably closed or running a skeleton crew Thur, Fri Sat, Sun. I understand you are upset but look at the big picture. Everyone that has dealt with this vendor that has posted has nothing but praise for them. If you call and talk to a customer service manager they will make it right. I just got a set of plug wires last week. $70 came with a $20 off coupon for my next purchase.
Really at this point you don't even know if the problem is with Summit. It could very well be UPS that is the problem. Your order might be parked in north dakota in a UPS truck for the past 4 days. I have dealt with dozens of vendors on various builds. I have had vendors wait to ship my order for a month because one item on a $900 order was not in stock and backordered. I have dealt with many vendors with a website you can't find what you need without scrolling through 20 pages of items you don't need. Then, once you do find the item there is no information or description. I have dealt with vendors more often than not that give you no tracking information at all, ever. And if you call you get ann automated system. I bought a part off the forum that took me two months to receive. I shipped with UPS, printed and followed their packing instructions, Insured and shipped my item and they broke it then their third party insurer denied my claim. My point is you are getting bent out of shape over nothing. You will get your parts and probably a big discount on your next order. S**t happens, although very rarely with summit.
Really at this point you don't even know if the problem is with Summit. It could very well be UPS that is the problem. Your order might be parked in north dakota in a UPS truck for the past 4 days. I have dealt with dozens of vendors on various builds. I have had vendors wait to ship my order for a month because one item on a $900 order was not in stock and backordered. I have dealt with many vendors with a website you can't find what you need without scrolling through 20 pages of items you don't need. Then, once you do find the item there is no information or description. I have dealt with vendors more often than not that give you no tracking information at all, ever. And if you call you get ann automated system. I bought a part off the forum that took me two months to receive. I shipped with UPS, printed and followed their packing instructions, Insured and shipped my item and they broke it then their third party insurer denied my claim. My point is you are getting bent out of shape over nothing. You will get your parts and probably a big discount on your next order. S**t happens, although very rarely with summit.
So moderator...take her down please.
Last edited by marz; 11-29-2009 at 08:17 AM.
11-29-2009, 09:49 AM
#50
Le Mans Master
Summit is the best !
If Summit hasn't satisfied you , nobody will ever be able to. They are the best company that I have ever dealt with and have a super reputation for super fast service. As you know they are in Ohio and I am in Pa., I placed an order recently at 8:30 pm ( Half hour before closing )and she said I would have it by tomorrow. Their prices are some of the best around and they have everything that you could possibly want. What more could you ask from a company ? There was a computer glitch recently and that is probably the reason for any problems. All of the positive reviews on this forum should tell you that you are wrong.
11-29-2009, 10:21 AM
#51
Safety Car
This is why vendors charge "Corvette Tax", because dealing with a wacky Corvette owner takes a certain level of patience.
Between needing date-coded cotter pins, and requiring hourly updates from the CIA on package status - vette folks are one strange breed!
-- Joe
Between needing date-coded cotter pins, and requiring hourly updates from the CIA on package status - vette folks are one strange breed!
-- Joe
11-29-2009, 01:00 PM
#52
Burning Brakes
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If Summit hasn't satisfied you , nobody will ever be able to. They are the best company that I have ever dealt with and have a super reputation for super fast service. As you know they are in Ohio and I am in Pa., I placed an order recently at 8:30 pm ( Half hour before closing )and she said I would have it by tomorrow. Their prices are some of the best around and they have everything that you could possibly want. What more could you ask from a company ? There was a computer glitch recently and that is probably the reason for any problems. All of the positive reviews on this forum should tell you that you are wrong.
I thought I had asked them to remove this thread? Sheesh.
11-29-2009, 02:41 PM
#54
Race Director
I guess you haven't read my complaint in its entirety. They have not bothered to call, email or anything regarding this order. They could have very easily have satisfied me...IF THEY WOULD COMMUNICATE. THEY HAVE NOT...
I thought I had asked them to remove this thread? Sheesh.
I thought I had asked them to remove this thread? Sheesh.
11-29-2009, 02:52 PM
#55
I started ordering from the local speed shop. The price is similar and I generally get my order in 1 or 2 days. Better tech. They deal with any problems, no questions asked. They support the local track (Osceola, IN). The benefits go on and on...
Dan
Dan
