croaker

I try to stick with Vendors who support the Forums but man I'm about to put one on notice. Seems like shipping is a constant problem. If you drop the ball fess up. Again

L-46man

So I try to order L-83 twin TBI base gaskets from a 'vendor'.
Except the website is incorrect....Says Carburetor gaskets.
CLEARLY, these are not carburetors.
I write to them to clarify what they actually mean, before ordering.

The guy writes me back with a 'lecture' on what a carburetor is! Trying to make the claim that TBI is actually a Carb and therefore there is something wrong with me for verifying what the heck they're on about.

No clarification as to whether these are the TBI gaskets.



He has done this before...he's lazy and hasn't a clue about customer service.

I have ordered $2000 worth of rebuld parts from them in the past month. They don't care....always with an ATTITUDE.

I've been a 'mechanic' for 52 years...in fact, I have a degree in Mechanical Engineering and am the Director of Engineering. I've owned a Corvette for 40 years.

So I go to the local auto parts store and buy one square foot of cork/rubber gasket material and make my own.....

What I don't need is some spread-***- mouth-breather telling me what a Carb is!

Z06LMB

Unfortunately that's the new American way. These "put-upon" service people have little respect for themselves or their employers. They **** you off and you go elsewhere, with less customers it's just less work they must do. When I get someone like that I let them know I always ask for them so they can work on their manners. Let them know you are recording for quality control.

The13Bats

Whats really bad...when i read the post and thread im pretty sure who this is, been getting slowly worse not better for a while...very sad.

Bob K

I like dealing with Willcox. Questions get answers (correct answers). Just the videos alone are fantastic.

Bob K.

oldgto

DUB

I deal with several Corvette suppliers and specific people in the sales staff.
A vast majority know my voice and things get done and I have no problems....BUT.....I have my own list of those I just DREAD to call.

I know I am not doing it...because obviously.. it is impossible...but the sales person makes me feel like I am pulling there teeth and they get an attitude. And I am no the only one...due to some of the people I know that buy from them from time to time...get the same attitude. SO I am made to feel like I am inconveniencing them and trying to spend money with them so that money can help pay their wages. GO FIGURE!

And the list gets even shorter when I call in on part design defects...it feels like I am talking to a doorknob. Seems that there are VERY FEW companies that really care about quality.

DUB

L-46man

I won't mention the name...I've been a customer for 40 years, before they had computer records. For virtually as long as they have been in existence.

This sounds like a Jerry Seinfeld skit..."They TAKE the reservation, but they don't GIVE the reservation."

$2000 order 50% of it is back-ordered. The stuff trickles in for 3 weeks. Try doing a tune up when the distibutor cap comes in, but not the wires, then they come in, but no plugs...

They 'turn away wrath' with "we didn't charge your credit card until it shipped" Yet I asked when ordering WHEN is the ETA. Ans; 5 business days. BS!

I've done four C-3's with this particular vendor....it's the most painful part of rebuilding the car.

Last vent. I own an 82 CE....multicolored interior...you know the T cushion, of course!
I get on this particular website....order it, bite the bullet because it's TWICE the cost of a normal one ($99! yikes)...one year color combo....The website clearly shows the pattern. Front to back of car...light to dark, 4 colors....It arrives, beautiful quality...BACKWARDS.
Now I have to go through the whole process again. I ask was this a mfg problem, could you look in the back for one with the correct stripes? Yes, they say. We'll email you.
That was two weeks ago.

croaker

Thing is I almost gave my order to another company but, I said nah .

Antz81

Must be the same dealer I'm having a problem with. Only once have they ever contacted me, even when $4 was holding up an urgent $900 order it was only because I called to check what was going on that they told me. Still having problems with the order, and I've now given up, I'll get the bank to reverse the charge for the final part when if it comes through. I think World War 4 will finish before I next hear from them.

PHIL 68

Quick question why is no one giving the name of this business? Two things could happen they may respond on this forum and explain what the problem is or you may save customers like myself who might purchase from them and endure the same grief. Thanks Phil

tokim

I suspect because it is a "supporting vendor" to this site.
I agree with you though..no matter who it is.
Business's/people aren't held accountable..and the consumer/our hobby suffers.

Revi

You can Name, Complain about or Applaud supporting vendors here all day long.
https://www.corvetteforum.com/forums...-feedback-153/

Here was mine, https://www.corvetteforum.com/forums...th-wilcox.html

Easy Mike

It isn't necessary. Nothing has actually happened yet other than Croaker feels he may have an issue.

rmgny44

I agree! What's the point of this thread if you don't name names?
I don't want to deal with a company who's customer service is this poor so I'd appreciate a warning from fellow forum members.

gjohnson

Let me guess? It begins w/a E

bj1k

Let me guess , Eckler's ? I hear complaints on here all of the time which seem baseless. I have dealt with them for years and never had any problems with them . Think maybe it is your attitude if you are having problems . Just to give one example . I ordered a passenger side door skin for my 72 and they offered free shipping . I live in Pa. and it was coming from Florida ( I assume ) and the next day I had to go somewhere and when I came home I saw a box big enough to put a refrigerator in it sitting beside my garage . I had no idea what I had ordered that would be that big . When I looked at the shipping tag it said Eckler's. It was the small door skin packed with massive packing material to protect it and the quality of the part was superior in look and fit. That is just one good experience , I've had many . Maybe you are getting treated the same way that you treat the person answering the phone. Seems to be the customer attitude today as much as the companies.

Doug Kraft

Glad you had good luck with them. I ordered items from them when they had one of their "super sales". Had to show them on the site that the price was what they offered, they didn't believe me, and then was told items were on backorder. Placed the order and called back every now and then to check. After a year of this I was told that the order was cancelled because they made a mistake on the price and they would lose money on the deal. I proceded to give them the names, dates and times I talked to them about this, last time was 2 days before, and was told I must be wrong about my info. They then told me I could still buy the items but would have to be charged full price. No thanks. I will never deal with the again.

Tim Ware

WHAT ABOUT A RATING SYSTEM ?
eBay is able to weed-out most of the scammers with its Feedback rating system. Corvette Vendors would have 30 days to respond to any negative feedback & whoever runs this site could ask 5 independent members to review the negative feedback for accuracy & fairness.
This lets all suppliers know that we are grading them: both good & bad.
Do we really want to protect a supplier because they are a "sponsor " ? That's not fair to us.
What do you think of this ?

vettebuyer6369

OK guys, this thread has migrated from a nameless rant to vague references and guesses to specifics.

If you aren't aware, we do have a Transactions Feedback section where you can post your personal transaction experience with a specific vendor, good or bad, in a factual unemotional post. Of course, that Vendor can respond. Those threads remain in the database for anyone to read, even when closed. The site always encourages people to review this section when considering purchases.

We are not interested in going beyond the use of that section, as in instituting a feedback system or anything else that would move the site closer to eBay. That is not our purpose here.