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Positive Vendor Experience: Big City Corvettes

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Old 05-05-2012, 11:47 AM
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Big Block Dave
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Default Positive Vendor Experience: Big City Corvettes

Hey guys, just wanted to take a minute to describe a real positive ebay experience I just had with a California based company "Big City Corvettes"

I redid my whole interior last summer, and was missing a couple of odds and ends.

I had bought two seatbelt upper anchor covers that were separate "buy it now" auctions. As it turned out I didnt read an ad carefully, and one of the parts was dark blue, whereas I had thought they were both black.

Called these guys up, described my error, and was given no hassle on returning the blue one for a refund.

A day or so later I received an email, describing a replacement black cover had been found, and they were willing to provide that item in exchange if I wished to do so.

I received the item today, in the condition described, and I am very pleased with this type of "go the extra distance" customer service.
Old 05-06-2012, 02:43 AM
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DJ Freddie
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This kind of customer service always makes you feel good...unfortunately, too often that's not the case.
Freddie



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