Positive Vendor Experience: Big City Corvettes
#1
Burning Brakes
Thread Starter
Positive Vendor Experience: Big City Corvettes
Hey guys, just wanted to take a minute to describe a real positive ebay experience I just had with a California based company "Big City Corvettes"
I redid my whole interior last summer, and was missing a couple of odds and ends.
I had bought two seatbelt upper anchor covers that were separate "buy it now" auctions. As it turned out I didnt read an ad carefully, and one of the parts was dark blue, whereas I had thought they were both black.
Called these guys up, described my error, and was given no hassle on returning the blue one for a refund.
A day or so later I received an email, describing a replacement black cover had been found, and they were willing to provide that item in exchange if I wished to do so.
I received the item today, in the condition described, and I am very pleased with this type of "go the extra distance" customer service.
I redid my whole interior last summer, and was missing a couple of odds and ends.
I had bought two seatbelt upper anchor covers that were separate "buy it now" auctions. As it turned out I didnt read an ad carefully, and one of the parts was dark blue, whereas I had thought they were both black.
Called these guys up, described my error, and was given no hassle on returning the blue one for a refund.
A day or so later I received an email, describing a replacement black cover had been found, and they were willing to provide that item in exchange if I wished to do so.
I received the item today, in the condition described, and I am very pleased with this type of "go the extra distance" customer service.