Stay Away From Virginia Vettes!!!!!
04-18-2008, 04:26 PM
#21
Racer
We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”
This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”
This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
As per earlier post on this thread. ....They offered me a refund also as well as paying shipping one way an additional $9.20. They got the part back . Did I get a refund? NO. I paid for the part by money order so I was S.O.L.
If These guys can scam you they will. They have no integrity.
If These guys can scam you they will. They have no integrity.
Gotta wonder how many others you have scammed that didn't go public.
Last edited by donnd; 04-18-2008 at 04:57 PM.
04-18-2008, 04:32 PM
#22
Melting Slicks
Thread Starter
We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”
This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”
This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
04-18-2008, 04:37 PM
#23
Racer
04-18-2008, 05:32 PM
#24
Melting Slicks
It almost seems like we should warn vendors that we're CF members. That way they'll be straight up or they will get this happening to them. I know most people would rather deal with the vendors rather than resorting to this but when you really feel taken and you've exhausted all avenues, it ends up here. One question , how does a $145 door panel turn into a $307 door panel. Thats more than a misprint or did I miss something. Are they the only ones selling door panels at that price?
04-18-2008, 06:14 PM
#26
Le Mans Master
We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”
This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”
This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
Glad you took care of the customer but don't hide behing legal disclaimers in exchange for just doing the right thing. Seems to me like maybe you guys run in to this often?
04-18-2008, 06:24 PM
#27
Race Director
Member Since: Dec 2007
Location: Hartselle AL
Posts: 14,345
Likes: 0
Received 4 Likes
on
2 Posts
St. Jude Donor '09
We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”
This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”
This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
With today's technology and tools, it is not difficult to update a web site - if yours is, contact me and I'll show you what a real e-commerce site should do. On second thought, never mind.
04-18-2008, 06:30 PM
#28
Melting Slicks
Man............looks like you guys have alot of loopholes to get you out of taking responsibility for anything.......
Glad you took care of the customer but don't hide behing legal disclaimers in exchange for just doing the right thing. Seems to me like maybe you guys run in to this often?
Glad you took care of the customer but don't hide behing legal disclaimers in exchange for just doing the right thing. Seems to me like maybe you guys run in to this often?
04-18-2008, 06:31 PM
#29
Racer
Member Since: Aug 2006
Location: PYOTE BOMBER BASE TEXAS
Posts: 359
Likes: 0
Received 0 Likes
on
0 Posts
Until today I have all ways been confused why these type of vendor posts are responded to.....or even posted up.....So, I just went back and looked at some the "Profiles" of the posters....And now I know...I understand it....What one needs to do is, find the Vendors ...with a Personality Type and Decision Making Process that is similar to yours (like-minded). I have to say I am sorry...to a few of you fellow "Vetter's... gotta go, later
04-18-2008, 06:33 PM
#30
Race Director
Member Since: Dec 2007
Location: Hartselle AL
Posts: 14,345
Likes: 0
Received 4 Likes
on
2 Posts
St. Jude Donor '09
Until today I have all ways been confused why these type of vendor posts are responded to.....or even posted up.....So, I just went back and looked at some the "Profiles" of the posters....And now I know...I understand it....What one needs to do is, find the Vendors ...with a Personality Type and Decision Making Process that is similar to yours (like-minded). I have to say I am sorry...to a few of you fellow "Vetter's... gotta go, later
04-18-2008, 06:43 PM
#31
Racer
04-18-2008, 06:49 PM
#32
Instructor
Member Since: Mar 2008
Location: Corona CA
Posts: 132
Likes: 0
Received 0 Likes
on
0 Posts
What?All i know is I have thousands of $ to spend on my Vette. I read a post where a guy thought he received some damaged goods from Wilcox and a rep responded right away to fix the problem.
What I got from the VV response was, we messed up and will try to mitigate the issue some but you should have read our disclaimer. Enough said.
04-18-2008, 07:07 PM
#33
Simply stated we offered door panels for for $145/pr and where the error was the post said per pair where it should of said per each. There was no intentional deception and yes we accept the correction had to be made to the web site. The customer knows that the panels are not for sale by any vendor on this forum or anywhere else for $145/pair.
We offered a full refund and shipping .The customer declined.
We then offered an additional $80 in free parts to make the deal right. He declined again.
I am a crook for this ??? I tried but I give up
We offered a full refund and shipping .The customer declined.
We then offered an additional $80 in free parts to make the deal right. He declined again.
I am a crook for this ??? I tried but I give up
04-18-2008, 07:13 PM
#34
Instructor
Member Since: Mar 2008
Location: Corona CA
Posts: 132
Likes: 0
Received 0 Likes
on
0 Posts
Love it, so now the customer is the crook? "The customer knows that the panels are not for sale by any vendor on this forum or anywhere else for $145/pair." You should give up, the hole is getting deeper. The fact that you don't even know what you should have done says it all.
04-18-2008, 07:18 PM
#35
Melting Slicks
Alright, this is turning into a bit of a witch hunt. Both the vendor and the buyer both said they offered/were offered a refund and that an additional $80 was offered in store credit. I don't think ANY business would intentionally post a wrong price with a disclaimer to try and "steal" your money. That said, it is STILL not fixed, which I'm a little shocked by.
$307 - $80 = $227, or a very good price for door panels. Let bygones be bygones.
$307 - $80 = $227, or a very good price for door panels. Let bygones be bygones.
Last edited by LeMans Pete; 04-18-2008 at 07:28 PM.
04-18-2008, 07:34 PM
#36
Instructor
Member Since: Mar 2008
Location: Corona CA
Posts: 132
Likes: 0
Received 0 Likes
on
0 Posts
Sorry, didn't mean anything like that. I am new to Corvettes and would not necessarily know what each part should be priced at (and don't know for most). So, the last statement made challenging the integrity of the customer made me a little angry.
04-18-2008, 07:36 PM
#37
Racer
Love it, so now the customer is the crook? "The customer knows that the panels are not for sale by any vendor on this forum or anywhere else for $145/pair." You should give up, the hole is getting deeper. The fact that you don't even know what you should have done says it all.
I have been through this with them .It is one thing to offer a refund ,it is something else for them to produce a refund.Not to mention the extremes a customer has to go to .to get to this point . It is a case of principles and ethics .Something they don’t understand.
04-18-2008, 07:39 PM
#38
Melting Slicks
He should take the proper routes to get his money back because I also think he should get them at $145. Then again, if you were shopping around for door panels and you saw them almost 100% less than on any other site, something should make you say, "what the...?"
I'm not saying the customer is at fault, but don't try and ruin a guys business because his webmaster made a typo.
04-18-2008, 07:58 PM
#39
Racer
04-18-2008, 08:04 PM
#40
Burning Brakes
Member Since: May 2007
Location: Ventura California
Posts: 945
Likes: 0
Received 0 Likes
on
0 Posts
I would simply look into your states laws regarding false advertising as well as unauthorized charges to a credit card. I believe you should have at least been contacted and notified by them PRIOR to them taking the liberty of correcting THEIR mistake by just socking you with a hefty credit card charge. The disclosure on their website may or may not hold water with your states consumer protection laws. I would think differently about this whole thing had they contacted you in some way before charging an amount to your card that you did not agree to.