64tux

i've got a tremec 5sp in my 64 vert. went out for a drive yesterday. when i went to down shift from 5th to 4th she growned the gears and then couldn't get into any gear while the car was still running. so i shut the car off and it went into gear. did it three diffferent times. called keisler. they said it sounded like a broken part inside the trany and that i should sent it back to them and they will fix and send it back to me. they said that they will only pay for shipping back to me, not to get it there. its still under warranty. wouldn't you think they would pay shipping both ways? did anyone else go though this with Keisler???
thanks, RAY

1snake

Let's see. You spend thousands of dollars plus shipping and receive broken parts. Now they want you to pay shipping (very expensive) to return their crap? That's B.S.

Jim

64tux

thats what i thought!!!!!! i thought that they would just send me a new one and i'd send the broken one back.

rj8806

If it goes into gear with the engine off, chances are the issue is in the clutch, not the transmission.......

With the engine not running, can you shift it through all the gears? What happens now with the engine running trying to go through the gears?

By the way....SOP is to have the customer send the transmission back on their dime and the company will then cover the repairs and return shipping. They (or anyone else in the business) are not going to send you a new one up front without looking at the "broken" one first. They will want to rule out (or narrow it down to..) user error/fault before giving up a new unit.

KC John

Once they rule out the user error, they should reimburse the purchaser for the shipping cost back to them. That is what I hate about warrantees, there is always some stupid rule that screws the purchaser.

KeislerSales

Wow, you guys are quick to bash without even knowing what his real issue is yet. As stated in the warranty documents, the customer is responsible for return shipping. And guys keep in mind we don't make the transmission, Tremec does. Their warranty is only 6 months and would be a much larger hassle for any repairs.

It sounds like a clutch issue as Richard has stated. A hard internal failure would make the issue occur repeatedly and not go away. Could be a pilot/runout issue as well.

64tux, please call Ben at ext. 151 or Keith at ext. 212 for any further assistance. ben.dehaven@keislerauto.com -or- keith.farren@keislerauto.com

And as far as troubles with Tremec? There is no trouble. We have the best warranty in the business on new Tremec products at 5 years.

64tux

why would you guys think its a clutch problem? when i push in the clutch its out of gear and won't shift. stays in neutro and can't even force it in gear. my clutch is 6 months old, pilot bearing is new. if its not the trany what would you replace to make things right?????? are you saying that my trany has a 5 year warranty?? i bought it last dec.????

KeislerSales

But it will go into gear with the engine off correct?

The 5 year warranty started March 2010. You have a 1 year warranty.

MiguelsC2

When one of your customers has to come here to complain? You've dropped the ball.

Instead of debating the warranty conditions. Just make the guy happy. This thread alone will cost you more than paying the shipping.

It takes many new customers to make up for the damage done by one unhappy customer.No matter who is in the right.

Put yourself in your customers shoes.

IMHO. Your only response on this Forum should have been you are contacting the customer to make sure it's worked out to his satisfaction.

I have considered buying a Tremec from your company. But I keep running into threads like this every few months.

64tux

YES, it goes into gear when off!!

KeislerSales

No debate here. We're more than happy to correct the issue if it is indeed an internal failure. There are diagnostic steps required to reach the next decision. Once all the simple things are eliminated we can move on.

64tux

so are you saying to send it in or not???? all i want is a good fix. i appreciate any help you can give me.

KeislerSales

If you have eliminated all doubt that it's the clutch or any other simple item pull the trans and ship it to us so we can disassemble it and see what's going on.

Chuck72

What is the result if you put the tranny in first or reverse, motor off, then start, or attempt to start the engine? Make sure you have space in front or rear of car. Continue to hold clutch in.
Chuck

KeislerSales

Yes, send it in and we'll be happy to check it out.

1snake

It may be SOP for these guys (not surprising ) but every company I've ever dealt with will send a call tag if there is a problem with something they sold.

Jim

64tux

once i turn car off i can put it in any gear and drive off. and it works fine till i down shift, then it won't go in any gear. but not every time. clutch works like normal. when i down shift i'm stuck in nuetral, can't get back in gear and car just rolls in nuetral.

Chuck72

That is true in some cases, however, first and foremost in this situation, somebody needs to successfully isolate the culprit component. It might be the tranny, it might not. A vendor needs to be roasted only after his component is identified as the culprit, and the customer, reasonably feels that he is getting the end of the stick with the stuff on it.
Chuck

KeislerSales

Thank you.

JBL Specialty

It sounds like the clutch wont release.could be several possible things but I would take the trans out and check all the clutch parts,it will have to be removed to send back anyway.