Dealership wouldn't listen, it was a bad starter
#1
Racer
Thread Starter
Dealership wouldn't listen, it was a bad starter
I had an intermittent problem where sometimes the car wouldn't start, and/or the voltage gauge would decrease to 11 or below. If you pulled on the battery wires, then the voltage gauge may return to normal for awhile. I take my car to Penske Chevrolet in Carmel, Indiana. I tell the service adviser and mechanic that it may be where the wire from the battery connect to the starter. The service tech replaces a relay. Runs good for a day. Approximate cost $125. Take the car back. I explain to the service advisor and mechanic that according to Corvette Forum it is the post on the starter where the wire connects. They laugh. They state that only computer geeks are on Corvette Forum, they don't know anything, and Corvette Forum is the worse one. The mechanic tightens down the connections on the battery, and says that he took the wire off the starter and tightened it down. Approximate cost $110. Runs one day, same problem. I take the car to Car X. We put the car on a lift, pull the starter, heres a video of what we found. Now the car runs great after we replaced the starter.
View My Video
View My Video
#2
Le Mans Master
If I were you, I'd be taking my car back to Penske Chevrolet in Carmel, Indiana, and demand a refund of the $235.00 they charged.
Your bill from Car X, and your video, is rather convincing. If the dealer refuses to refund your money, I'd make a formal complaint to G.M.
This kind of scenario is precisely why people don't trust dealers.
Your bill from Car X, and your video, is rather convincing. If the dealer refuses to refund your money, I'd make a formal complaint to G.M.
This kind of scenario is precisely why people don't trust dealers.
#3
Racer
Thread Starter
If I were you, I'd be taking my car back to Penske Chevrolet in Carmel, Indiana, and demand a refund of the $235.00 they charged.
Your bill from Car X, and your video, is rather convincing. If the dealer refuses to refund your money, I'd make a formal complaint to G.M.
This kind of scenario is precisely why people don't trust dealers.
Your bill from Car X, and your video, is rather convincing. If the dealer refuses to refund your money, I'd make a formal complaint to G.M.
This kind of scenario is precisely why people don't trust dealers.
#4
Le Mans Master
#5
Drifting
If I were you, I'd be taking my car back to Penske Chevrolet in Carmel, Indiana, and demand a refund of the $235.00 they charged.
Your bill from Car X, and your video, is rather convincing. If the dealer refuses to refund your money, I'd make a formal complaint to G.M.
This kind of scenario is precisely why people don't trust dealers.
I absolutely agree on every point he stated! Inept irresponsible mechanics like this, and dealerships that allow this kind of crap should be put out of business. Another grand illustration of how dealers let this sort of thing and endorse this sort of thing to continue to rip off the public, except this time there's a video to prove it!
#6
Race Director
If I were you, I'd be taking my car back to Penske Chevrolet in Carmel, Indiana, and demand a refund of the $235.00 they charged.
Your bill from Car X, and your video, is rather convincing. If the dealer refuses to refund your money, I'd make a formal complaint to G.M.
This kind of scenario is precisely why people don't trust dealers.
Your bill from Car X, and your video, is rather convincing. If the dealer refuses to refund your money, I'd make a formal complaint to G.M.
This kind of scenario is precisely why people don't trust dealers.
#10
Le Mans Master
They never took wire loose or they would have spotted that problem.
z51vett
Doug
z51vett
Doug
#11
Team Owner
Member Since: Jun 2005
Location: Northern, VA
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St. Jude Donor '15
"In honor of jpee"
And Doug (z51vett) is right about the Technician not tightening any post or they would have seen that easily---not exactly something you can miss when it wobbles and looks like that.
#13
Melting Slicks
Wow - that's something even one of those computer geeks that hangs out on Corvette Forum could have found.
I'd pursue getting my money back and telling other geeks not to go to that dealership.
I'd pursue getting my money back and telling other geeks not to go to that dealership.
#14
Moderator/Tech Contributor
Member Since: Jun 2001
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2015 C7 of the Year Finalist
If you do go back, tell 'em the geeks said "Hello!".
Elmer
Elmer
#15
Race Director
You dont need the video. Take the starter to the dealer and plop it down in front of the service advisor and ask if he can find anything wrong with it.
#17
Safety Car
#18
Racer
Thread Starter
#19
Le Mans Master
#20
Melting Slicks
wow. A buddy called me last sunday night because his 11 gs would not start. I took a quick look only to discover that the under hood fuse box had no power. The car only started if it was jumped. Since i didn't have a day off for another 5 days and the car was under warranty he took it to the dealer and they replaced his starter ? With only 10k ? On a stock engine ? There is something they didn't tell him and GM paid for.